Customer Service Front End

Thomas Le Nguyen

**** ********* ******, ************, **, USA

****************@*****.*** 610-***-**** DoB: 08/21/1998 LinkedIn: linkedin.com/in/thomas-nguyen-a90761165

Experienced customer service specialist with a strong track record in cultivating lasting client relationships. Blend of military and technology background. Professional Experience

Cantaloupe INC, Malvern PA 05/24 - 07/25

Hardware Support Technician

• Troubleshooted hardware issues with card reader devices for customers

• Guided customers in using Seed Applications such as Seed Live and Seed Cashless Plus

• Supported sales and account representatives with customer information and technical assistance Apple Inc, King Of Prussia PA 10/23 - 04/24

Front End Sales Representative

Temporary/Contract

• Provided technical expertise on store's devices

• Assisted customers in selecting devices

• Activated phones for specific carriers on request BP Environmental Inc, Chalfont PA 07/22 - 08/23

Dispatcher

• Managed material delivery for project sites, ensuring timeliness

• Developed efficient driver schedules and set client expectations

• Provided prompt customer support and resolved issues Victoria Secret/PINK, King Of Prussia PA 10/19 - 07/22 Back Of House Associate

• Managed inventory accessibility for sales representatives

• Maintained store layout and operations readiness

• Provided customer sales support and product insights Gamestop Inc, Havertown PA 10/19 - 01/20

Front End Keyholder

• Provided technical assistance for devices and accessories

• Informed customers about upcoming products and important information

• Cultivated strong customer relationships and maintained a welcoming storefront Gulfcoast AI LTD 05/19 - 12/19

Freelance System Administrator

• Developed and launched ServiceNow workflow for new employee onboarding, automating tasks and reducing onboarding time

Sunrise Senior Living, Lafayette Hill PA 09/18 - 09/19 Care Manager

• Assisted resident with daily tasks and mobility

• Oversaw resident hygiene and well-being

• Supported family with care plans and activities

Spire Westmarch Group 05/18 - 07/19

Freelance Scheduler

• Developed ServiceNow workflow for scheduling process, automating tasks including appointment confirmations, calendar events, cancellations, and reschedulings

• Reduced scheduling time for all parties by implementing new workflow Education

Montgomery County Community College 07/24 - present Computer Networking & Cyber Security

• Bachelor's in Engineering & Technology

• Proficient in Cisco Packet Tracer

Projects

Gulfcoast AI LTD - ServiceNow Workflow 05/19 - 12/19

• Developed and executed ServiceNow workflow for streamlined new employee onboarding, automating tasks like welcome emails, user account creation, and role/team assignment. Resulted in significant reduction in onboarding time

Key Skills

• Military leadership & team management

• Adaptability & quick learning

• Tech-savvy with growth mindset

• Proficiency in Microsoft Office 365

• Salesforce, M-Files, & Vonage

• ServiceNow expertise

Contact this candidate