Part-Time 10 Yrs

ShareedaHill

Austell,GA*****

****.********@*****.*** +1-770-***-****

ProactiveOfficeAdministratorwithover16years’experienceinfast-pacedenvironments.Skilledinstreamliningoffice operations,enhancingaccuracy,andachievingorganizationalgoals.Effectivelycoordinatesacrossdepartmentstoshare informationandresolveissues.

WorkExperience

LogisticsCoordinatorI

InnovativeDispatchSolutionsLLC–Remote

November2024toPresent

Verifyemployment,reviewdrivingrecords,andconfirmdrug/alcoholhistory.Managecallsandrequestsefficiently, ensuringcompliancewithDOTregulations.Resolvecommunicationsandbuildrelationshipswithbrokers.Scheduleand coordinatetruckshipments,addressingtransitissuesasneeded.AuditandcorrectfreightinvoicesandBOLsfor payment,dispatchdrivers,andcompletebilling.Maintainaccuratelogisticsdata,attentiontodetail,andstrong organizationalskillswhileperformingremotedeskwork. MedicalOperationsManager

S&SMedicalManagementServices(Part-time)–Remote

August2022toOctober2024

Overseeaccountspayableandreceivable,including3-waymatching,invoiceprocessing,paymentselection,and reconcilingpayments.Handleinsurancebilling,denials,appeals,andpre-certificationsforMedicare,Medicaid,BCBS, UHC,andprivateinsurers.Manageclericalduties,verifyinsuranceanddemographics,andensurecompliancewith billingcodesandaccreditationrequirements.

RampAgent

SouthwestAirlines–Atlanta,GA

October2017toJuly2022

Maintainuniformstandards.Usejetwaystairsforgate-checkeditems.Transfercabinandcleaningequipmentbetween storageandaircraft.Operatevariousmotorizedequipmentincludingbeltloaders,airstartunits,lifttrucks,pushback tugs,andcarts.Workaroundterminals,hangars,andfreightfacilities.Load,stow,andunloadbaggage,cargo,mail,and companymaterialsasplanned.Manageaircargobyreceiving,weighing,stacking,delivering,andupdatingrecords. Service,guide,anddirectaircraft.Recordandsubmitdocumentationoncustomerbaggage,freight,andmail.Complete andcorrectformsandenterdataintocompanysystems.Cleanaircraftinteriorsandservicelavatories,operating relatedequipment.Performprovisioning,stockinventory,andmovecartsorcontainersasneeded.Workinvarying environmentalconditionsandsafeguardallitemshandled. Bartender(Part-time)

EmbassySuitesbyHilton–Atlanta,GA

October2021toMarch2022

Setupandstockthebardailybasedonforecastedneeds.Preparegarnishesandperishablestomaintainquality.Greet guests,takeorders,andservedrinksaccordingtostandardrecipeswhilefollowingalcohollawsandcompanypolicies. Enterorders,issueaccuratechecks,processpayments,andhandlevouchers.Secureequipmentanddepositsatshift end,meetattendancerequirements,andperformotherassignedduties. ProvisioningAgent

SouthwestAirlines–Denver,CO

July2016toOctober2017

HoldSIDAbadgeandcomplywithairportsecurityrequirements.MaintainavalidU.S.driver'slicense. Followsafetyprotocols,communicateclearly,andstayinassignedworkareas.Usecuttingtools,completerequired training,andrespondtohazardsoremergencies.Workquicklyundertimeconstraints,liftheavyitems,andremain alerttomovingvehiclesandequipment.Operateradios,enterdataefficiently,useprovisioningstandsatheights,and followallproceduresandregulations.

SeniorCustomerCareCoordinatorII

Numotion–Norcross,GA

November2013toDecember2015

Coordinatethecareteamtoensureseamlessoperations,delivertrainingprograms,balanceworkloadsefficiently,and provideconstructivefeedbacktomanagement.Serveastheprimarypointofescalationforcustomerserviceconcerns, monitororderprogression,andensuretimelyfollow-uponoutstandingactions.Scheduleanddispatchdrivers accordingtodeliveryschedulesandclientrequirements.Createnewcustomeraccountsandfacilitateinformationflow betweendepartmentsforoperationalefficiency.Demonstratestrongcommunicationskillswhilemanagingcomplex interactions.Addresscustomercomplaints,collectdemographicdata,andmaintainhighstandardsofdataaccuracy. Verifyinsuranceandfundingeligibilitywhileclearlycommunicatingfinancialobligationstocustomers.Processordersin strictcompliancewithfundingguidelinesandensurereplacementpartordersarecompletedbothaccuratelyand promptly.Respondtoinquiriesandcollaboratewithintheteamtooptimizeservicedelivery.Manageworkand inventoryrecordssystematically.

Reconcileroutesanddeliveryschedules,investigatingandreportinganydiscrepancies.Consistentlymeetproductivity andperformancebenchmarkswhileremainingcurrentonregulatoryrequirementsandtechnologicaladvancements. Activelyparticipateininitiativesaimedatdrivingdepartmentalimprovementsandfulfilladditionalresponsibilitiesas assigned.

AccountResolutionAnalyst/BillingSpecialist

CypressCare,Inc–Duluth,GA

August2012toNovember2013

Resolvevendor,provider,client,andcarrierclaimissues;processpharmacyandspecialtyclaimreconsiderationsand appeals.Handlepaymentinquiries,communicatewithprovidersaboutappealsandgrievances,andassistwithclaim resolutionworkflows.Preparead-hocclientreports,escalateclientissues,andcollaboratewithaccountmanagersand salesteams.Monitororders,supportotherdepartments,andmaintainpromptcommunicationviaphone,email,and fax.Filecarrierresponses,manageverificationsandrefunds,anduseofficesoftwareforanalysisandreporting.Draft correspondence,managespreadsheets,andperformadditionalassignedduties. MedicalOperationsManager

S&SMedicalManagementServices–StoneMountain,GA

January2008toAugust2012

Processpayrollfor8-10employeesinQuickBooksEnterprise.Overseeaccountspayableandreceivable,including paymentprocessing,matching,audits,andpostingpayments.Reconcileinsuranceandpatientpayments,manage denials/appeals(Medicare,Medicaid,privateinsurers),andhandlebillingformultiplepayers.Obtainpre-certifications, verifyinsuranceanddemographics,andmaintaincompliancewithfilingrestrictionsanddocumentationstandards. Implementandtrainstaffonbillingsoftware,DMEprocedures,andpaperlessrecords.Auditpatientaccounts,review EOBs,managecollections,andcompleteclericalandassignedtasksasneeded. Education

RoadmasterDriversSchool–LithiaSprings,GA

July 2021 August 2021

July2021–August2021

GoodEnergyWorldwide–Atlanta,GA

February2021–April2021

SAHPGROUP–Atlanta,GA

October2020–November2020

DiplomainCertifiedManufacturingSpecialist

ThomasTechnicalCollege–Thomasville,GA

January1997–December1997

Psychology

FortValleyStateUniversity

January1995–December1997

HighSchoolDiploma

ThomasvilleHighSchool

January1991–December1995

Skills

● AccountsPayable(7yrs)

● Billing(4yrs)

● CustomerService(10+yrs)

● Payroll(4yrs)

● Training(8yrs)

● QuickBooks

● Bank&AccountReconciliation

● JournalEntries

● MicrosoftDynamicsGP

● AccountsReceivable

● OfficeManagement

● Accounting

● Analysis

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