Customer Service Representative
Resume:
Alayya Priester
Denver, Colorado *****
**************@*****.***
http://www.linkedin.com/in/alayya-priester-5bb414a5 Experience
Medical Documentation Processing
Pulse Clinical Alliance-Lakewood, CO
04/2025-06/2025-Temp Position
● Created patient profiles for new system and verified patient insurance information using online software ● Scanned patient documentation
● Scheduled back dated appointments for patients
Customer Service Representative
Transdev- Englewood, CO
08/2024-01/2025
● Scheduled transportation for Dallas Area Rapid Transit (DART) ADA clients, Rider Assistance Program (RAP) clients and Golink clients in DART systems
● Explained policies, procedures and reviewed transaction histories for clients
● Created and updated profiles for ADA/RAP Clients and updated payments types/forms on accounts Remittance Processor
City Staffing Agency-Tempe, AZ
June 2023-2024
● Processed documents for JP Morgan and Chase Client
● Reviewed Transactions and Scanned documents within standards applied by client
● Ensured applications were sent to correct program based on client stipulations Accounting
Conduent Business Services-Tempe, AZ
June 2022-2023
● Coded insurance, customer payments and ACH payment to apply to accounts
● Processed customer communications for client
● Supported Cash Disbursement Services in with processing reverse and reissue requests. Customer Service Representative
Conduent Government Services-San Francisco, CA
May 2021-2022
● Processed customer request for Bay Area Toll Authority (BATA), Golden Gate Bridge and Metropolitan Transportation Committee
● Processed disputes for violation, invoices or transactions and worked with DMV for settlement processes ● Reviewed account histories for account holders and created and updated accounts Processing Clerk
Exela Technologies-South Portland, ME
June 2020-2021
● Processed receivables, bankruptcy declarations and documented checks for Blue Cross/Blue Shield
● Scanned and processed medical records for off site processing
● Printed and filed daily department letters
Account Payables
Fireside Inn and Suites-Portland, ME
February 2017 to 2020
● Itemized, coded, scanned and uploaded Account Payable invoices
● Responded to account payable e-mail and processed overdue payments
● Created bill packs in LMS (Lafayette Management Systems) Education:
Associate in Arts (AA) in Early Childhood Education Southern Maine Community College - South Portland, ME June 2002 to July 2002 Certificate in Medical Billing & Coding Jewish Vocational Services - Boston, MA Certificate in Accounting I -Portland, ME 2004
Volunteer/Internships:
Interned at Joslin Diabetes Center-Boston, MA
Volunteer at Westbrook Food Pantry -Westbrook, ME
Volunteered at Washington Talking Book and Braille Library-Seattle, WA
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