Customer Service Office Support

CATHY D GUTIERREZ 469-***-**** *** Healy Street, McKinney, TX 75069

I have extensive Customer Service training. I am program friendly and can learn your system easily. I also have excellent Office Support experience and am looking for an opportunity to use my skills in the workplace. Experience with Large Trained with emphasis on Customer Customer base maintenance Experience and Team Building Skilled multi-tasker Facility Specialist, Electrical, Plumbing and HVAC Dispatching Personable Team player

Office Support Flexible schedule

PUBLIC STORAGE- Central Facilities Plano, TX August 2020 – Present Central Facilities Specialist – Elevator Trade

• Nationwide Inspection Schedule Coordinator

• Processing work orders to multiple vendors

• Permit Distribution

SAMMS HEATING AND AIR Plano, TX February 2020 – August 2020 Dispatch Coordinator

• Scheduling of inbound and outbound customer calls.

• Dispatched 25 technicians with daily operation of customer calls.

• Routing, scheduling, confirming appointments.

• Parts ordering, scanning and file maintenance.

• Created online marketing material for the company. BURNSIDE AC HEATING AND INDOOR QUALITY McKinney, TX July 2016 – December 2019 Primary Dispatcher

• Scheduling of inbound and outbound customer calls

• Dispatched 25 technicians with daily operation of customer calls.

• Routing, scheduling, confirming appointments.

• Parts ordering, scanning and file maintenance.

• Created online marketing material for the company. AIR HEAT NORTH TEXAS Plano, TX June 2014 – April 2016 One Person Office Manager/Dispatcher

• Scheduling of inbound and outbound customer calls

• On-Call responsibilities (handled all service calls, at any given time 24/7)

• Manage 15 technicians with daily operation of customer calls.

• Routing, scheduling, confirming appointments.

• Parts ordering, scanning and file maintenance.

• Created online marketing material for the company. SLAYMAKER HANYDYMAN Princeton, TX May 2009 – May 2014 Office Manager/Technician

CERTIFICATION LEVEL 3 Power Selling Pro’s CUSTOMER SERVICE TRAINING DISPATCH PROGRAMS INCLUDE: Field Edge, Service Titan, Service Fusion, ESC, SERVICOM, ACOWIN, APTORA, AXXERION- RAMP Lincoln Technical Institute, Grand Prairie, TX HVAC Type I and II Certified 1997 Texas State Notary Current to 12/14/2025

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