Customer Service Entry-Level

KC Kimberly Carroll

Austin, TX ***** 281-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Personable Hospitality Specialist with 30 years of success in guaranteeing customer satisfaction through personable services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

SKILLS Serve Guests

Adaptability and Dependability

Complex Product Knowledge

Multitasking

Guest Satisfaction

Effective Working Relationships

Payments Posting

Ordering Supplies

Hospitality Operations

Sales and Upselling

Order Accuracy

Communicating with Clients

Sales Quota Achievement

Process Transactions

Suggestive Selling

Cash Register Operations

Cash Control

Self Starter

Cash Drawer Balancing

Attentive Service

WORK HISTORY HOSPITALITY TEAM MEMBER 12/2020 to CURRENT Lone Star / Regina Ainsworth Jonestown, Tx.

Collaborated with various team members to meet guests' requests. Established and maintained relationships with key customers to promote satisfaction and loyalty.

Trained and supervised staff to provide highest level of customer service. Developed and maintained positive relationships with guests for satisfaction.

HOSPITALITY MANAGER 03/1990 to 02/2016

Jackies / Jackie Hamilton (1st Owner) Bacliff, TX Conducted regular training sessions for staff to keep up to date with customer service practices.

Served high customer volumes during special events, nights, and weekends.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Built relationships with vendors to manage orders and negotiate costs. Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Assisted with inventorying beverage stock and bar supplies. Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Explained daily specials and beverage promotions to exceed daily sales goals.

Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty. Recruited and trained new bartenders and barbacks to help maintain talented team.

Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Developed creative bar menus and drink recipes by researching emerging industry trends.

EDUCATION Flight Attendance

American Airlines, Houston, TX

Cosmetology

Baldwin Beauty Schools, Austin, TX

Leander High School, Leander, TX 06/1987

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