Customer Service Data Entry

CARSIE RATLIFF

Address: Humble, TX ***** Phone: 863-***-**** Email: *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and versatile professional with diverse experience in customer service, insurance verification, eligibility referrals, and information center assistance. Proven ability to provide exceptional support in high-volume environments, ensuring client satisfaction and efficient issue resolution. Adept at verifying insurance coverage, processing eligibility referrals, and managing sensitive information with accuracy and confidentiality. Strong communication skills, a commitment to teamwork, and a customer-focused mindset enable effective problem-solving and relationship building. Known for adaptability, professionalism, and dedication to delivering high-quality service across various administrative and customer-facing roles.

SKILLS

Customer Service Excellence

Insurance Verification

Eligibility Determination

Data Entry/Record Management

Communication/Interpersonal Skills

Conflict Resolution

Time Management

Team Collaboration

PROFESSIONAL EXPERIENCE

Information Center Assistant/Registrar June 2022 – June 2024

Polk State College – Winter Haven, FL

Provided front-line support to students, faculty, and visitors by answering inquiries regarding college programs, services, and campus resources.

Assisted with administrative tasks, including data entry, filing, and maintaining up-to-date records for college services and events.

Directed individuals to appropriate departments or personnel, ensuring a smooth and efficient campus experience for all visitors.

Managed incoming phone calls and emails, offering prompt and accurate information on enrollment processes, financial aid, and other student services.

Customer Service Representative (CSR)/Dispatcher December 2019 – June 2022

Saddle Creek Logistics Services – Auburndale, FL

Responded to customer inquiries regarding order status, shipment tracking, and product availability, ensuring accurate and timely communication.

Coordinated with internal teams, such as warehouse and transportation, to resolve shipping or delivery issues and ensure customer satisfaction.

Processed and updated customer orders in the system, maintaining accurate records of transactions and adjustments.

Managed customer complaints and escalations, providing prompt solutions and ensuring a positive customer experience throughout the logistics process.

Registrations/Insurance Verification Specialist November 2015 – December 2019

Peace River Center – Lakeland, FL

Verified patient insurance coverage and benefits, ensuring accurate documentation of eligibility, co-pays, and authorizations before services were rendered.

Assisted patients with the registration process, collecting and entering demographic, insurance, and medical information into the system with accuracy and confidentiality.

Communicated with insurance companies to resolve coverage discrepancies, obtain pre-authorizations, and ensure timely claims processing.

Collaborated with the billing department to address any insurance-related issues, ensuring seamless patient billing and payment collection processes.

Eligibility Referral Specialist/Case Worker October 2010 – November 2015

Polk Healthcare/Indigent Healthcare Division – Bartow, FL

Assessed patient eligibility for healthcare programs and services by reviewing income, residency, and other required documentation to ensure accurate program enrollment.

Processed referrals from healthcare providers, connecting patients with appropriate medical services and community resources based on their specific needs.

Maintained detailed case files and documentation, ensuring compliance with state and federal regulations while protecting patient confidentiality.

Collaborated with healthcare providers, social workers, and government agencies to ensure continuity of care and support for patients navigating healthcare assistance programs.

EDUCATION

Polk State College Expected Graduation 2025

Associate of Arts in Business

Cornerstone Christian Correspondence Graduated 2004

High School Diploma

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