Proficient in computer skills and customer service
Resume:
Kristen Michelle Cain
Greensboro, NC 27409
********@*****.***
Objective Goal driven customer service professional with several years of experience in the customer service field.
Qualifications Summary
I have excellent communication skills in greeting customers, working with people, listening and assessing requested desires to satisfy customer needs. settling their disputes and providing a positive resolution. Also experienced in a fast paced environment with great interpersonal, technical, and organizational skills. Able to multitask and complete projects. Capabilities include:
Proficient in Microsoft Office
Problem Solving
Excellent Customer Service
Hard Working and Determined
Willing to learn new things on a daily basis
Friendly demeanor in person and on the telephone
Always willing to go that extra mile
Education
Walden University, Minneapolis, MN Masters of Social Work in Children and Families
North Carolina Agricultural and Technical State University, Greensboro, NC Bachelors in Liberal Arts with a concentration of Family Consumer Sciences
Employment History
UNITED HEALTH CARE
PSR September 25,2022-currrent
AETNA
Health Concierge December 2020-current
Handles calls about insurance benefits and denied claims. Also explains benefits to members who are uncertain about how their benefits work.
CONE HEALTH
Patient Engagement Center Jan 2020-July 2020
Answers phone calls for 180 practices and hospitals in the triad area. Fulfills medication requests, referrals, and creates/cancels appointments.
FAIRFIELD INN & SUITES BY MARRIOTT
Front Desk Administrator 2018-2020
Carries out the daily duties of the front desk area and is the initial contact that customers and employees receive upon entering the facility.
BEST UPON REQUEST
Professional Concierge 2017-2018
Surpasses daily goals of serving individual personnel who are in crisis settings. Finds inventive ways to resolve difficulties in an emergency hospital setting. Has an in-depth knowledge of local businesses that can be used by the company’s personnel. Manages consumers’ needs who are located in the same hospital and surrounding areas.
KINDERGARTEN PREP ACEDEMY TEACHER
Childcare Network, Greensboro, NC 2013-2014
ACES GROUP LEADER
Guilford County Schools, Greensboro, NC
OFFICE SUPPORT
2009-2013
Mt. Olivet AME Zion Church, Greensboro, NC
2009-current
Community Involvement
Secretarial Services provided at Mt. Olivet A.M.E. Zion Church, President of YACM also at Mt. Olivet A.M.E.Z church, Internship with Girls Scott of America and Girls and Boys Club (Office Support), Internship with Youth Focus, Crisis Care Shelter
References Available Upon Request
Contact this candidate