Operations Manager Physical Security
Resume:
Laura M. Alford
Ridgecrest, CA
**************@*****.***
Professional Summary
Highly accomplished and results-driven Physical Security Operations Manager and Project Coordinator with over 15 years of progressive experience in complex defense environments. Proven expertise in physical security, project management, operational efficiency, and team leadership within the Department of Defense. Holds an Adjudicated Top-Secret Clearance. Adept at developing and implementing strategic initiatives, optimizing workflows, and ensuring compliance with stringent security protocols. Seeking to leverage extensive experience and leadership capabilities to drive success in a challenging and impactful role.
Core Competencies
Physical Security Operations
Risk Assessment & Mitigation
Project & Program Coordination
Team Leadership & Training
Regulatory Compliance (DoD)
Strategic Planning & Implementation
Skills
MS Office (Word, Excel, PowerPoint, Access & Outlook)
Teams/SharePoint
Project Management/Training
Excellent Written/Verbal communication
Data Management & Analysis
Stakeholder Communication
Professional Experience
Naval Air Weapons Center Weapon Division/ China Lake CA and Point Mugu CA
Department of Defense
1 Administration Circle, China Lake Ca 93555 June 2019 to Current / DA 004 GS11
Physical Security Operations Manager/Project Coordinator GS 11/12
Streamlined operational processes, reducing redundancies and enhancing efficiency, resulting in significant time and cost savings for the Physical Security Division.
Managed complex project schedules and resource allocation for ongoing physical security initiatives, ensuring timely completion and adherence to operational requirements.
Trained and mentor new employees on critical security procedures and best practices, enhancing team proficiency and consistency.
Orchestrated command-wide physical security programs, coordinating efforts across multiple departments and installations.
Served as the primary point of contact for project requirements, liaising with other project managers and field teams to synchronize activities.
Directed the quarterly System Operation Verification Test (SOVT) scheduling for over 600 secured accounts across China Lake and Point Mugu. Ensuring continuous operational readiness for security systems.
Scheduled and tracked all command inspections for INFOSEC, TEMPEST, and CERTIFIED spaces, maintaining comprehensive security audit reports.
Administered the JIRA/SharePoint tracking system for all new job installations and service calls (IDS alarms, Access Control, Locks) across China Lake and Point Mugu, optimizing delivery and tracking.
Evaluated short and long-range operational plans to forecast manning and equipment needs, strategically distributing personnel assignments.
Managed data entry and updates for new and change orders within the project system database, ensuring accuracy and integrity.
Data entry for new and change orders in project system database.
Ensured strict adherence to all safety and regulatory requirements withing security operations.
Monitored and maintained the quality of customer service provided by the Physical Security team, addressing issues and implementing improvements.
Evaluate effectiveness of security practices, adhere to all policies and recommend control measures.
Prepared and distributed status reports for upper management meetings, providing critical insights into security program progress.
Provided expert guidance to command staff in maintaining the integrity and effectiveness of the security program.
Coordinated Anti-Terrorism team assessments, including Criticality/Vulnerability/Mission Assesments with key stakeholders.
Appointed as the Command Key Custodian for the China Lake Installation, managing access for over 1,100 buildings and ensuring compliance with key control policies.
Identified and coordinated essential security awareness and development training for command personnel, enhancing overall security posture.
Handled travel arrangements, events and other projects assigned.
DCS
May 2017- 2019
Security Database Manager/NAWCWD Security Department /Contractor
NAWCWD China Lake, CA
Managed comprehensive onboarding and offboarding processes for personnel, including badge requests, account setup, and secure data handling for departing employees.
Processed and managed SAAR-N modification for the Personnel Security Department.
Served as the primary Navy Marine Corps Intranet (NMCI) point of contact, ordering hardware/software, setting up group calendars, and processing all Move, Add, Change (MAC) requests and service tickets.
Created and maintained group email accounts and calendars to enhance team collaboration.
Processed all incoming and outgoing correspondence and memos, ensuring timely routing for signatures.
Managed customer service requests (CSR) for telephone services, including new installations, transfers, disconnections, and voicemail services.
Maintained critical department records, including phone and distribution lists, organizational charts, and muster lists.
Managed office supply procurements using Military Standard/Requisitioning and Issue Procedures (Milstrip), reconciling receipts/invoices maintaining inventory.
Utilized Velocity software to program Common Access Cards (CACs) for new, lost, or disabled cards, and managed base-wide area access.
Served as the transportation point of contact, managing vehicle logs, recalls, maintenance, and annual questionnaires for the fleet.
Coordinated Foreign Personal travel approvals by distributing and processing SF86C forms.
Managed Special Access Program (SAP) badges for OPM background investigators and personnel requiring specialized access.
Provided front-desk support, managing incoming calls, walk in traffic, and directing visitors appropriately.
Issued registration codes for EQUIP, to process new hires, and re-investigations for the Personnel Security Department.
Processed travel arrangements and vouchers utilizing the Defense Travel System (DTS).
Utilized JPAS to verify security clearances and review information and maintain security details.
Alta One Federal Credit Union
December 2015-May 2017
Member Service Specialist
Lake Isabella, CA
Opened and managed various account types, including checking, savings, money market accounts and certificates of deposit.
Processed 401K roll overs and managed annuity transactions for members.
Initiated and processed a wide range of loans, including Home Loans, Home Refinance, Auto Loans, and Personal Loans.
Managed daily cash operations, including processing money deliveries and balancing the vault.
Consistently passed stringent monthly audits for cash, checks, and personal money drawers.
Exceeded quarterly sales and service goals consistently throughout employment.
Professional Experience
State Farm Insurance
January 2005-December 2015
CA Licensed Insurance Representative
Ridgecrest, CA
Scheduled appointments for team members and maintained complex group calendars.
Directed incoming calls and client inquiries to the appropriate team members.
Managed all email correspondence and composed professional letters for clients.
Ordered office supplies and managed billing and payables for the agency.
Wrote and processed a full range of insurance policies, including Auto, Home, Renters, California Earthquakes, and Flood Policies.
Provided comprehensive client service, handling billing inquiries and processing payments efficiently.
Education
High School Diploma
Rio Mesa High School
Awards
President’s Excellence Award (ADT Security Services- 1992) Recognized for outstanding contributions in billing, receivables, collections, and acquisitions management.
References
Scott McEntee- 760-***-****
Laura Moody 720-***-****
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