Scrum Master Delivery Manager

Lennox de Freitas

Atlanta GA

404-***-**** **********@*****.***

https://www.linkedin.com/in/lennox-de-freitas-8322303/ Delivery Manager

A seasoned IT professional with over ten years of experience as an Agile practitioner, helping teams and organizations implement and improve their Agile adoption and delivery. Experience coaching and leading Agile teams in the Banking and Telecommunication industries. A dedicated Agile Coach passionate about Coaching teams and individuals to deliver value for clients and customers.

Certifications

• Scrum Master Certification

• SAFE 4.0 Certification

• ICP-ACC – Agile Coaching

• ICP-ATF – Agile Facilitator

Core Competencies

• Full Life Cycle Scrum Master Agile project management

• Fluent with Agile Scrum principles and methodology

• Proven ability to work creatively and analytically in a problem-solving environment.

• Encourage and install process improvement.

• Team Building & Mentoring

• Schedule, plan, and facilitate collaboration per the Scrum framework, daily stand-up, regular iteration review, and planning meetings between IT teams, Product Owners, and stakeholders.

• Gather data and provide agile metrics

• Continuous Improvement, Automation, and Quality Assurance

• Jira Jira Align

Professional Experiences

Bank Of America (Blankfactor) Atlanta, GA August 2024 – Present Delivery Manager

Worked with two teams to ensure a successful project delivery within an agile framework

• Work with the Line of Business as the team's product owners to define the product vision by articulating a clear and compelling vision for the product that aligns with business objectives and customer needs.

• Prioritizing features by deciding on the priority of the features, balancing stakeholders' needs

• Communicate effectively with stakeholders, including customers, users, and the development team, to gather feedback and inform them of progress.

• Monitor team performance through metrics and facilitate retrospectives to enhance efficiency.

• Identify potential risks early in the project cycle and develop strategies to mitigate them

• Conduct resource management for capacity planning to ensure the team has the skills and tools needed to succeed.

• I participate in PI planning to ensure my teams are aligned, collaborate, and plan with the rest of the organization's teams.

US Bank (Talech) Atlanta, GA March 2023 – January 2024 Sr Scrum Master / Agile Coach

Coached and mentored Scrum Masters, stakeholders, and other organizational leaders with the overall goal of organizational transformation to agility and worked closely with other Agile coaches to standardize Scrum team metrics

• Created and executed an Agile maturity survey to gather feedback for input into the Agile maturity assessment readout for leadership.

• Created coaching plans aligned with team and organizational goals and outcomes, in which teams improved their cycle time by at least 20%, which resulted in more features being delivered.

• Facilitated, coached, and trained teams and individuals on Agile best practices and Agile mindset.

• Conducted workshops for newly formed teams, including Agile and Scrum fundamentals.

• Coached Scrum masters on best practices for Agile team dashboard creation that encompassed qualitative and quantitative metrics to determine team health and maturity. NCR Atlanta, GA March 2019 – November 2022

Technical Program Manager - Sr Scrum Master

Implemented Lean Agile Transformation for a global team of product and engineering staff, a servant leader to 4 Jr Scrum Masters. Implemented a hybrid scaled Agile model that increased transparency of work and identified risk and dependencies. Facilitated events such as PI Planning, Scrum of Scrums, Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review and Demos, and Retrospectives. Helped the organization remove impediments and escalate issues as needed. Measured and improved team productivity from sprint to sprint., Tracked issues, risks, and dependencies within the sprints and program increments. Delivered program-level business metrics to leadership.

• Work with several Scrum Teams to collect metrics such as (PI Feature Variance, PI Story Variance, velocity variance in Sprint, Velocity Sprint to Sprint, Story Throughput, Story Throughput Variance, Team Satisfaction, and Prioritized Backlog) to capture a baseline of the team performance to coach the team on continuous improvement efforts.

• Delivered hands-on coaching to 4 Jr Scrum Masters in all aspects of Scrum (daily meetings, planning, self- organization, collaboration, iterative development) and to embrace servant leadership and display the behaviors that come with the key mindset shifts associated with adopting Agile.

• Coached mentor built a great culture with high emotional intelligence by developing a culture change plan to increase psychological safety; this included getting to know the team personally and then incorporating those insights into ceremonies and celebrations.

• Owned the release to production coordination with engineering and product teams; this was also a client- facing role that included problem resolution post-release.

• Implement Agile Scrum Methodology throughout the organization to improve communications between Engineering, Tech PMO, and Business PMO teams.

• Develop metrics and reports to help the team understand its health and progress and to set goals.

• Create and maintain dashboard metrics in Jira to track Sprint progress, release milestones, internal software bugs, and Security findings across the Scrum teams

• Work with the Technical Project Manager (TPM/PO) to promote and contribute to the improvement of the product backlog.

• Planned and coordinated release management activities to ensure the successful deployment of complex software into production environments.

Fiserv Atlanta, GA November 2017 – March 2019

Scrum Master

A Certified Scrum Master, for a team responsible for developing Online Banking Solutions for various financial institutions. Worked with the product owner and business stakeholders to determine product backlog and priority and define the release/project plan. Responsible for running daily Scrum standup and organizing sprint planning and review meetings. Also, create and maintain Visual Management tools to help the team track and assess project efficiency and provide transparency to upper management.

• Instrumental in moving the organization from a waterfall development environment to an Agile/Scrum methodology, which resulted in improved relationships with project stakeholders, including clients as the teamwork became more collaborative therefore delivering value to customers faster and more frequently.

• Started the Scrum team from scratch with all new members with little domain or Scrum knowledge and was able to deliver on time and within budget.

• Evangelized Agile to groups outside of engineering so they contribute to the development effort and improve the process.

COX Communications, Atlanta, GA April 2014 – October 2016 Scrum Master

Worked on two Scrum teams that were responsible for developing applications for COX Field Services. Both teams comprised developers and testers with a dedicated Product Owner. Both were distributed teams, with members located in Atlanta and India. Worked with both teams to improve the way they work by removing impediments. Conducted all Scrum ceremonies, coached the team to make appropriate commitments through story selection, sizing, and task definition, and protected them from over-commitment.

• Led a team with no Agile experience to meet their commitment within 6 months using the Agile principles and Scrum Framework

• Organized and facilitated all Scrum ceremonies: grooming, sprint planning, daily stand-up meetings, sprint review, retrospective, and release planning.

• Encourage the adoption of a truly Agile mindset, including ownership, self-organization, and empowerment.

• Lead teams to make appropriate commitments through story selection, sizing, and task definition, and protect them from over-commitment.

• Identify and remove Impediments for development teams. Protect teams from both internal and external distractions.

Enterprise QA Delivery Lead February 2012 – April 2014 Responsibilities include managing and reporting on all enterprise testing activities for Field Service Projects and coordinating between the Tech/CORP test team (functional testers for applications, Vantage, FNTc, CX Connect) and the Business. Leading and directing the daily testing operation and resource management of test teams. Managing both Business and Technology relationships. For onshore and offshore resources in both Waterfall and Agile SDLC. Develop detailed project schedules, project estimates, resource plans, and status reports, and track every key project milestone. Also, conduct status meetings and deliver communication plans to key stakeholders and upper management. Coordinated various testing activities such as API, Load, and Integration testing between several applications.

• Managed and reported on all enterprise testing for Field Services projects.

• Led the daily testing operations, including test case creation and execution, resulting in improved test case usability by 5%, test case productivity by 5.85%, and cost reduction of 5.94%.

• Developed detailed testing project schedules, project estimates, and resource plans.

• Provided status reporting and communication plans to key stakeholders and management.

• Facilitated status meetings with project resources, informing the team of progress and roadblocks. Education

Bachelor of Science (BS) Computer Science, Alabama A&M University, Normal, AL.

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