Data Entry Customer Service
Resume:
PROFESSIONAL SUMMARY
Dynamic professional with extensive experience in staff
management and customer service at Greater Lynn Mental Health. Proven track record in training and mentoring teams, resolving inquiries efficiently, and implementing effective scheduling coordination. Known for strong communication skills and a positive attitude, driving operational excellence and fostering productive workplace relationships.
Results-focused and detail-oriented with strong work ethic, bringing proven abilities in team leadership, time management, and operational efficiency. Skilled in maintaining order, implementing effective processes, and ensuring tasks are completed accurately and promptly. Committed to fostering productive and organized work environment while consistently achieving set goals. Dependable with comprehensive knowledge and skills essential for Shift Supervisor.
EXPERIENCE
Shift Supervisor
July 1992 - August 2011 Greater Lynn Mental Health, Lynn, Massachuettets
Office Manager
February 1986 - July 2005 Area Tow, Boston, Massachuettets
Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
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Resolved customer inquiries and complaints with timeliness and professionalism.
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Created and maintained filing systems to ensure accurate record keeping.
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Demonstrated ability to manage a team of employees and ensure successful shift operations.
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Managed store closing and opening procedures to ensure safety and security.
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Assisted customers with inquiries, orders and complaints in a timely manner.
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Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
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CONTACT
**************@*****.***
Dorchester, MA 02121
SKILLS
• Staff management
• Cash handling expertise
• Training and mentoring
• Customer-oriented
• Scheduling coordination
• Schedule management
• Negotiation
• Positive attitude
• Problem-solving
• Motivational leadership
Strong verbal and written
communication
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• Goal setting and tracking
JOANNA KELLY
CUSTOMER SERVICE REPRESENTATIVE
Data entry
September 1984 - April 1989 Thom Mcann, Cambridge, Massachuettets
Resolved customer inquiries and complaints with timeliness and professionalism.
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Created and maintained filing systems to ensure accurate record keeping.
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Utilized excellent organizational skills to prioritize tasks effectively.
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• Delivered quality customer service to staff and customers.
• Purchased office supplies and equipment to replenish inventory.
• Trained and onboarded new office staff members.
Processed payrolls on a biweekly basis using accounting software.
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Fostered relationships with vendors to expedite orders, repairs and maintenance.
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Developed expertise in data entry and analysis for research projects.
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Implemented new software programs to streamline existing data entry processes.
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Performed data entry into company software programs accurately and quickly.
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Performed data entry tasks to ensure accurate records maintenance.
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• Performed data entry tasks for various financial databases. Performed data entry tasks accurately and efficiently within specified timeframes.
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Performed data entry tasks related to invoicing, billing, order processing.
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EDUCATION
Associates in Business Administration
July 1993
Bunker Hill Community College, Chealse
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