Program Management Customer Service

Archana Chandra

201-***-**** *****************@*****.*** linkedin.com/in/archana-chandra/

IT Program and Portfolio Management (PMO) - ERP & Infrastructure Extensive experience in a Global Fortune 500 company in the medical technology industry. 19+ years of expertise with multi-year SAP/ERP infrastructure program management, RFP/ SOW process with vendors, and vendor management. 18+ months experience leading D365 ERP implementation. PMO leadership with experience in overseeing PM’s/ programs and processes. Presented status reports to C-suite executives. Experience in working in a matrix environment with virtual teams. Known for being hand-picked by executive teams to turn around underperforming and complex programs.

Areas of Expertise

Portfolio Management Program Management Waterfall SDLC Leadership Stakeholder management Vendor management Systems implementations Acquisitions and Consolidations Situational awareness Problem analysis Issue management Risk mitigation

Demand Management Communication Change Management Global/ Intercultural fluency Decision-making Emotional Intelligence Diversity ERP D365FSCM/ F&O and CE D365 Field Service, Customer Service, Sales Hub SAP (R/3, ECC 6.0) Oracle SQL S4 Hana Microsoft Azure/ Cloud / Migrations Office 365 Forms/ Surveys Power BI MS Office

PowerPoint MS Project Office Timeline Smartsheet Jira Planview DevOps Service Now

(SNOW) Avalara PMO Governance GxP Validation Infrastructure (Network/ Servers/ VM’s) Professional Experience

Pritchard Industries 11/2023-6/2025

Program Management IT

Program Director for the D365 ERP Implementation (F&O, CE Sales Hub, Customer Service, Field Service)

● Responsible for leading and managing company's top initiative. Role involved strategic planning, resource allocation, stakeholder management.

● Developed project plans, managed budgets and resources, identified and mitigated risks. Managed the project from infrastructure set up through 5 regional rollouts and operational transition. Lead sprint stand-ups with team and managed backlogs.

● Built and maintained strong relationships with business, understanding their needs and ensuring their satisfaction.

● Lead and managed a team of D365 F&O consultants, project managers, developers, and other stakeholders. Managed 3rd party set up with Avalara, Kingswaysoft etc.

● Oversaw the design, development, and implementation of D365 F&O solutions, ensuring alignment with business requirements.

● Conducted post-implementation reviews, provided ongoing support to business, and identified areas for improvement.

● Coordinated training and communication with Change Management.

● Managed the IT portfolio by strategically overseeing the organization's IT investments, projects, and activities to ensure they aligned with business objectives, Becton Dickinson and Company (BD) 4/2008-10/2023

Solution Integration Lead, Infrastructure & Planning (7/2022-9/2023) Program Manager for the ECC 6.0 on-prem to Azure Cloud re-platform initiative.

● Collaborated with multiple vendors (Microsoft etc.), internal teams, to evaluate implementation strategy.

● Facilitated technical and planning workshops for requirements gathering, project charter, risks, and milestones.

● Assessed multiple scope options to align with strategic and cost targets including, S4 shell creation, and alternate DB options. Created a detailed cost estimate.

● Created thorough timelines and MS project plans for activities from infrastructure set up, migration, technical, functional, UAT and business testing.

● Explored archiving options, for legacy ECC systems, to reduce technical debt and on-prem footprint.

Sr. Portfolio/ Project Manager, IT Infrastructure & Operations (7/2020-7/2022)

● Managed entire infrastructure portfolio to select, prioritize, control intake of projects from IT and business. Ensured intake was in line with strategic objectives and capacity.

● Lead the RFP process for several initiatives with multiple vendors. Hands on program management setting up S4 Hana implementation in MS Azure Cloud.

● Drove the RFP through the SOW process for selection of application, infrastructure and penetration testing vendors.

● Created compelling Business Requirement Documents (BRDs) for projects. Prioritized organization’s capacity towards projects v. operational work. Lead 4-year program with Microsoft (ECIF), to modernize infrastructure, moving to Cloud. Reduced server footprint and complexity and enabled cost savings.

Sr. Manager IT PMO (4/2016-7/2020)

● PMO manager for IT portfolio (100+ projects and 15+ PMs, full time, and consultants). In charge of setting up the PMO team and governance.

● Responsible for rolling out the standard template process. Presented weekly status reports and KPIs to management.

● Hired, mentored Project and Program Managers along with doing performance reviews.

● Responsible for vendor management, performance management of vendor PM’s.

● Hands on program/ project management for 10+ demanding applications and infrastructure programs, projects in the Acquisition/ Integration and Consolidation space. Sr. Netweaver Administrator & Technical Project Manager (SAP) (4/2008-4/2016) Led several full life cycles, large scale, SAP end-to-end implementations

(R/34.0B,4.7B;ECC6.0). Managed operations- upgrades, backups, downtime coordination etc. Additional Experience

Siritek Inc.

Sr. NetWeaver/ SAP Administrator @ BD

Managed deployment and administration of distributed, multi-tier, applications within SAP Business suite. Oversaw all aspects of SAP landscape admin functions including, upgrades and support packs (R/3 4.0B, 4.7B; ECC 6.0).

Education and Professional Development

● University of North Carolina, Charlotte, NC - Master of Science (MS), Computer Science.

● MVSR Engineering College, Hyderabad, India - Bachelor of Science (BS), Computer Science and Engineering.

● Becton Dickinson - IT Senior Management Forum (ITSMF). Certifications

Becton Dickinson, PMLC Ambassador (certification in Project Management life cycle). SAP module certifications-

● SAP Root Cause Analysis (E2E100); Migration to SAP HANA (HA250); SAP Solution Manager Operations and Configuration (SM100); SAP Enterprise Portal 7.3 (ADM800); SAP System: Operating System (TADM70).

Training

● PMBOK PMI training.

● Training (Pritchard)-

D365 FSCM (Finance Supply Chain Management)

D365 CE (Customer Engagement)- Customer Service, Field Service, Sales Hub

Smartsheet Project Management Tool

● Project Management Training (BD)-

Planning and leading projects.

Agile/Scrum.

Jira

● People Manager Training (BD)-

Manager as Coach, Manager Essentials.

Advanced Negotiation skills.

Leadership Development Program.

Awards and Recognition

Becton Dickinson

Won several individual and team Excellence Awards for projects and programs. Led company’s implementation to move the first SAP system to Microsoft Azure Cloud.

Contact this candidate