Customer Service Data Entry
Resume:
Sonia Takatch
Rochester, NY *****
************@***.***
Professional Summary
My past career: Visual Merchandising/ Operations Manager with over 10 years of documented success at revolutionizing retail space for maximum customer traffic and sales volume. Inspiring, creative leader with corresponding commitment to executing detailed and efficient merchandising flawlessly. Dedicated to retail space that pleases and draws buying customers. Extensive background in retail management/sales/and customer service.
My current career:
Past couple of years I have been working in the medical/ hospitality field as a data entry specialist. I am currently the Guest Services Coordinator for the American Cancer Society Hope Lodge. I implement customer service involving the coordination of out of town cancer patients that are coming to Rochester to be treated for cancer.
Coordination consists of filing/ updating medical records/data entry/scheduling patients arrival with hospital social workers/and managing the front desk. Authorized to work in the US for any employer.
Authorized to work in the US for any employer
Work Experience
Guest Services Coordinator
American Cancer Society-Rochester, NY
August 2021 to Present
Hope Lodge is a free hospitality house for Cancer patients undergoing active outpatient cancer treatments and their caregiver. I ensure all policies and procedures are being followed. I ensure safe operations of the Hope Lodge. I implement constituent relationship management principles as standard business practice. I partner with area hospitals, clinics, and health systems in maintaining guest referrals, screening, check-in, orientation, stay, and check-out in strict adherence to our ACS policies. I ensure timely and accurate reporting including ensuring data is entered into applicable software and systems
( HMS, Salesforce, ADP, etc.)
Data Entry Vaccination Support for Dept. Of Health Express Employment Professionals-Rochester, NY
February 2021 to August 2021
Worked for Department of Health, doing data entry vaccination support at the Dome in Rochester, NY. We input patients data, checked for discrepancies, and input any medical data that needed to be entered per clinical staff request.
Unemployment-Rochester, NY
June 2020 to February 2021
Was unemployed for about 6 months due to Covid.
Visual Merchandising Manager
Kohls Corp-Rochester, NY
August 2019 to June 2020
Transferred back to the Greece Store. Job description same as below. My whole career at Kohl’s, I worked for the same store manager Jermaine Roberson 585-***-****). I transferred with him to different stores in the district.
Area Supervisor Operations (Henrietta Store)
Kohls Corp-Rochester, NY
February 2018 to August 2019
• Collaborated with management to discuss weekly receiving and processing of Corporate trucks.
• Managed all responsibilities concerning the dock.
• Provided excellent service and attention to customers when on the sales floor face-to-face or through phone conversations.
• Worked closely with team members (12-14) when receiving and processing weekly trucks.
• Utilized bluebirds/computers to compile data gathered from various sources in regards to receiving and shipping of merchandise.
• Handled all delegated tasks, including cleaning and back stocking freight on the dock.
• ASM management training program.
Visual Merchandising Supervisor
Kohls Corp-Batavia, NY
January 2015 to February 2018
Configured and arranged advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales and verified accurate and up-to-date signage.
• Placed prices and descriptive signage to enhance displays and promote items.
• Organized appealing and engaging displays to capture customer interest and drive revenue growth.
• Updated entry statements with completely new floor plan to offer customers more visually pleasing product experiences.
• Updated seasonal displays such as windows and mannequins to highlight current product lines.
• Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
• Followed corporate daily and or monthly sketches and planograms.
• Recognized by management for providing exceptional customer service. Replenishment Manager (Greece Store)
Kohls Corp-Rochester-NY
October 2012 to January 2015
Used replenishment equipment (RF's, Bluebirds) to pull items from stock and add to store shelves and bins.
• Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
• Checked shelves in all departments to ascertain which merchandise required replenishment.
• Completed monthly audits of specified segments to keep inventory current and accurate.
• Updated signage to reflect current prices and help promote target merchandise.
• Implemented and oversaw new Merchandise Location System. Education
Associate in Retail
Monroe Community College-Rochester, NY
High school diploma or GED
Skills
• Data entry
• Shipping & receiving
• Sales
• ADP
• Procurement
• Sales management
• Freight
• Store management
• Salesforce
• Employee orientation
• Customer service
• Windows
• Retail sales
• Assistant manager experience
• Stocking
• Pricing
• Computer literacy
• Customer support
• Research
• Planograms
• Microsoft Office
• Retail management
• Loss prevention
• Computer operation
• Merchandising
• Typing
• Microsoft Word
• Administrative experience
• Presentation skills
• Inventory control
• Medical office experience
• Supervising experience
• Leadership
• Time management
• Cleaning
• Recruiting
• Caregiving
• Relationship management
• Organizational skills
• Marketing
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