Patient Care Clinical Liaison

CYNTHIA MASON Email: ***************@*****.*** Phone: 251-***-****

Prosthetic Clinical Liaison 30+ Years of Professional Experience PROFESSIONAL SUMMARY

Dedicated and compassionate Prosthetic Clinical Liaison with over three decades of hands-on experience and a proven track record of delivering exceptional patient care. Successfully completed over 1,000 prosthetic fittings and patient journeys, serving as a trusted bridge between healthcare providers, patients, and prosthetic companies. Expert in relationship-building, patient education, care coordination, and clinical team support. Committed to improving patient outcomes through advocacy, compliance, and ongoing feedback.

CORE SKILLS

• Relationship management with physicians, therapists, and referral sources

• Patient education and advocacy for advanced prosthetic solutions

• Care coordination and management of patient care plans

• Clinical and operational team support, including training and fittings

• Feedback collection for product/service improvement

• Regulatory compliance and policy adherence

• Marketing, outreach, and referral network development

• Administrative support and patient information management PROFESSIONAL EXPERIENCE

Prosthetic Clinical Liaison Independent & with Healthcare Providers 1990 – Present

• Identified and developed new referral sources, strengthening the company’s presence and increasing market reach.

• Completed over 1,000 prosthetic fittings and patient cases, delivering personalized solutions and compassionate support from initial consultation through follow-up care.

• Developed and maintained strong, collaborative relationships with healthcare professionals, referral sources, and patients to ensure seamless care delivery.

• Educated patients and medical staff on prosthetic and orthotic options, new technologies, and the benefits of advanced solutions to improve patient outcomes.

• Coordinated all aspects of patient care: scheduled appointments, managed care plans, and ensured smooth transitions through the prosthetic process.

• Supported clinical and operational teams by assisting with patient fittings, adjustments, and providing ongoing training to healthcare providers.

• Gathered and communicated critical feedback from patients and clinicians to drive product development and enhance service quality.

• Maintained strict compliance with healthcare regulations and company policies to uphold standards of care and patient safety.

• Participated in marketing and outreach activities to promote prosthetic services and expand referral sources, contributing to increased patient referrals.

• Managed patient records, prepared detailed reports, and coordinated with administrative departments for efficient operations.

• Provided empathetic guidance and emotional support to patients and families throughout the prosthetic journey.

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