Customer Service United States

Michael L. Ivory

Santo, TX ***** T: 254-***-**** **********@*****.***

Aviation/Flight Simulation

Management / New Product development / Delivering Results

Career Summary:

Over 30 years military aviation, management and simulation experience in the AH-64A TSTT, AH-64A CMS, AH-64D LCTS, AH-64D LCT, UH-60 FFS, CH-47 FTD, MI-17/8 FFS, Graphics Programming and Visual Alignments. Traveling extensively for extended periods of time in support of mission requirements, experienced in training, logistics and flight operations seeking an opportunity in Aviation/Simulation/Fielding and Testing/UAV and Aerospace Management. A United States Army Veteran, having provided Aviation duties and personnel support for many diverse organizations located all over the globe and an Experienced Military Officer, Aviator, Air Traffic Controller and Consummate Professional. Having an extremely strong work ethic, great attitude, willingness to learn, take direction well and the ability to interact well with coworkers and customers, would be an asset to any company.

Job Skills:

An Experienced Pilot, Team Leader with the ability to initiate/manage cross-functional teams and personnel in multi-disciplinary projects.

Excellent Computer Skills

Decision Making and Problem-Solving skills.

Strategic Planning, Execution, Organization Skills

Excellent Personal and Professional Communication skills

Project management skills: Influencing, leading, negotiating and delegating abilities

Conflict resolution and Logistics

Ability to manage stressful situations and work progressively under pressures.

Professional Skills:

Possess extensive knowledge of course development, instructional design and recourse coordination

Expertise in developing web-based instructional materials and teaching aids

Proficient in delivering effective classroom training sessions

Possess excellent presentation and teaching skills

Ability to develop and lead technical training program sessions

Ability to generate technical concepts in a clear and precise manner

Excellent organizational skills and ability to prioritize workload

Attention to detail and precision, solid work ethics concerning meeting deadlines and reliability.

Excellent communication and interpersonal skills

Professional Experience

Pilgrims Group USA, LLC

Instructor Pilot (Technical Training Advisor) - Apache LCT (Longbow Crew Trainer)

Riyadh, Saudi Arabia 8/1/2024 – Present

Perform duties as an Instructor Pilot (IP) and Instructor/Operator (I/O) in an AH-64D/E V6 Longbow Crew Trainer (LCT)

Effectively Train and evaluate aviators and other personnel in the AH-64E LCT simulator expertise, per the Aircrew Training Manual (ATM) and Unit's Aircrew Training Program (ATP).

Provide technical skills of a Qualified Longbow Apache pilot

Provide training and coordination/support for all modes and all phases of user effort such as: Planning, coordination, preparation, operation, and instruction. Briefing and train up. Scenario development, modification, and testing. System initialization, calibration, and set up/reset.

Support all facets of execution and role player functions as required. Debriefings and AARs.

Communicate division training, development principles, practices, procedures, and tools

Incorporate training and development policies, practices, and tools

Work with command to provide standard training and development of information systems

Utilize expert level interpersonal skills for interacting with employees and third-party training vendors

Utilize expert, professional communication skills

Utilize personal computer and business solution software skills

Assist in assessing the effectiveness of training programs and tools

Utilize professional organization and time management skills

Maintained confidentiality regarding employee information and documentation

Prioritize and meet deadlines providing professional reports to customers as needed

Work independently and/or as part of a team

Actively pursue learning opportunities in the training field

Collins Aerospace

Production Manager/Sr. Operations Supervisor

Fort Worth, Texas 11/30/2020 – 4/7/2024

Establish objectives and guidelines for managing and monitoring cell performance and productivity. directs scheduling and sequencing of work, as well as adoption of lean methods including VSM to optimize production.

Ensure all quality related items for one cell are complete and documented to meet established quality standards.

Ensure in cost reduction and process improvement to ensure efficiency of operations and cost effectiveness.

Ensure scheduling for multiple cells so that production schedules and on time delivery are met.

Ensure in sequencing of work, such as build and delivery, for a cell to optimize productivity and efficiency.

Coordinate activities for materials and logistics problem resolution of a cell to ensure availability of materials and smooth operations.

Monitor cell performance and productivity of cells to maximize productivity.

Manage/Supervise the work of manufacturing production disciplines in the Operations function.

Supervise a team and maintain a team-oriented environment, teach, train, assess, counsel and mentoring others.

Interfaces with customers to understand customer needs and issues and ensure that the customers receive satisfactory standards of services.

Address employee issues/concerns and motivate the workforce to achieve department goals.

Leading/Managing employee engagement and continuous improvement projects/efforts.

Lead/Manage sustained improvements in safety, quality, production, material procurement, and cost reduction through the system’s various elements.

Perform daily supervisor responsibilities, project management, effective communication and execution with support group members.

Establish work schedules, regarding customer requirements, resource availability and other priorities between two shift and over 45 employees.

Demonstrate a 100% dedication to Quality, Environment Health and Safety (EHS) and Achieving Competitive Excellence (ACE) to satisfy customers.

CDI/Parker Hannifin (Stratoflex)

Production Manager/Operations Supervisor

Fort Worth, Texas 9/29/2014 – 8/21/2020

Responsible for general direction, leadership and team performance of a production, quality, or operations support area. Directly manage/supervise the welfare and training of 15 - 55 individuals (time, leave, vacation, evaluations, budgets, etc.)

Coordinate the schedules of major work activities to ensure timely completion to meet inter-department and

customer commitments.

Compile and troubleshoot various reports on operational data and measures; implement processes or procedural improvements in coordination with related departments.

Maintain contact with inter-organizational and customer or government representatives regarding phases of projects, schedules, and major work assignments.

Has input in developing team resource requirements (e.g. work-load balancing, training and development, equipment maintenance) and establishing internal procedures.

Provide written and oral communication and recommendations to management, and assist with improving efficiencies that provide maximum utilization of manufacturing products and equipment.

Bell Helicopter (Textron Co.)

Sr. Training Analyst-Pilot

Fort Worth, Texas 9/6/2011 – 5/9/2014

Subject Matter Expert (SME) for the instructional staff by the application of sound instructional practices.

Maintain a constant liaison with subordinate instructors, Engineering, Product Support, Program Management and the customer in training to ensure that problems in all areas affecting product information and customer satisfaction are promptly addressed, and that training courseware remains current and up to date.

Develop and present multimedia courses within the Learning Management System (LMS) of instruction to military students, instructors, customer service support and military technical support technical procedures.

Provide inspection, troubleshooting, safety, pilot ground training, flight supervision training, and provide assistance for all Bell Helicopter and Textron products.

Develop presentation of multimedia courses in a professional manner by providing technical guidance in accordance with policies and procedures and utilizing professional software such as CATIA, Right Hemisphere, Picture View, Adobe Illustrator, Power Point, etc. for the Bell aircraft (429, 412, 407, 206 and 525)

Represent at aviation industry seminars and provide Military Training technical orientation to current and prospective customers.

Analyze, Research, Develop, and Validate processes of multimedia training courseware preparation for Customer personnel while understanding and using various inventory tracking and optimization models to order materials.

Provide training and updates to instructors and their assigned classroom computers as required. Stay abreast of changes in industry and logistics profession by reviewing professional journals, attending seminars and conferences.

DynCorp, Inc. Free Zone (DIFZ)

Flight Simulator Operator/Maintainer/Instructor

Kabul, Afghanistan 11/17/2010 – 9/6/2011

Responsible for the maintenance and operation of a $25 million dollar MI-8 MTV-1 / MI-17 Helicopter flight simulator at a 90% operational readiness rate in accordance with the governments Primary Work Statement, Task Order, assist the Afghan Ministry of Interior’s Counter Narcotic Air Interdiction Unit pilots.

Perform Operational Check Flights, prepare and maintain the MI-17 Simulator device for operational readiness and training requirements, utilizing device operators manual and Perform Test Flights.

Act as an Instructor in the absence of instructional Pilots by the application of proficient and sound instructional practices.

Utilize Microsoft and C++ computer skills to perform Graphics Programming and planning of flight scenarios, and perform manual Visual Alignments of each projector and screen.

Coordinate (Verbal/In Writing) directly with the manufacturers, both foreign and domestic, for maintenance and warranty support.

Operate the flight simulator console during training flights and respond to instructor and student pilot scenario requirements.

Coordinate and assist the Contractor Standardization Pilot for operational requirements as well as coordinate with the manufacturer for maintenance/warranty support for those discrepancies not able to be resolved locally.

Perform Logistics and prepare spreadsheets by tracking and recording operational use, maintenance issues, prepare monthly Army Maintenance Status reports and report trend analysis to the Contract Standardization Pilot, Flight Operations Coordinator and Program Manager.

Identify system deficiencies and coordinate corrective action with flight operations manager and contractor Standardization pilot advising of conflicts and possible resolutions.

Provide written and oral recommendations to management and Assist with improving efficiencies that provide maximum utilization of the government flight simulation device and standards.

Maintain the simulator facility building so that safe operation of the simulator is not jeopardized while conforming to the Simulator Operating Procedures (SOP) and policies, and ensure compliance with all directives, regulations and manuals.

Directorate of Aviation Operations Flight Simulator Operator/Instructor

Fort Hood, Texas United States 12/09/2007 – 11/20/2010

Perform duties of the Training Instructor, Instructor Operator and/or Instrument Examiner utilizing the AH-64A TSTT, AH-64A CMS, AH-64D LCTS, AH-64D LCT, UH-60 FFS and CH-47 FTD.

Trained pilots in aircraft operations and weapon system employment.

Developed and Maintained Tactical AMPS computer, scenarios and scripts utilizing LINUX, Windows, etc. and various software systems to challenge pilots with situations based off of real world events. Focused on team training and effective crew/team communication and strategic planning.

Demonstrate objectivity and ability to provide constructive comments using approved methods of instruction based on uniform and standard objectives that are consistent with the unit's mission and strictly adhere to appropriate SOPs and regulations.

Evaluate comprehension, retention, and application of procedures related to visual and instrument flight, tactical flight, helicopter gunnery, aircraft/weapons system operations, and limitations.

Supervise operation of the flight simulator and interface with contract logistic support personnel to ensure the serviceability and availability of the simulator for training.

Data Harvest Collection Lead August 2007 – November 2007

(RAM) Test Support Contractor

Fort Hood, TX.

As OPFOR (Opposing Force) TAA MANAGER; Apply knowledge of operational test documentation requirements to develop test plans, patterns of analysis, and design databases and database descriptions to support operational tests; Manages development of input to official government documentation, such as System Evaluation Plans, Event Design Plans, and Detailed Test Plans.

Provide input to official contractual documentation and in the management of the support team; during test execution, supervise data management personnel and manage the data collection, data reduction, and quality control processes to ensure compliance with the operational test data collection plan.

Manage the preparation of the data for presentation to data authentication group (DAG) and RAM scoring conference.

Supervise Military Test Plans Analyst (MTPA) assisting with the day-to-day operation and general supervision of the company's workforce.

Provide assistance and advice in areas of planning, organizing, conducting, evaluating, and reporting of the division's activities.

Develop test cost and maintain multiple obligation plans for operational tests.

Maintain knowledge of military testing, equipment, doctrine, organizations, and other pertinent factors affecting tests and processing of RTCA and PL data during test period and supporting processing team.

Helicopter Pilot September 1999 – August 2007

U.S. Army: Fort Rucker, AL., Fort Hood, TX., Tikrit, Iraq.

Having safely flown more 2500 flight hours without incident/accident and Briefed over 120 missions while maintaining proficiency, coordinate, conduct, and direct tactical helicopter operations in all modes of flight to include; day, night, night vision system, instruments, night vision goggles and aerial gunnery, and accumulating the knowledge and skills that are equivalent to FAA commercial/instrument ratings on rotorcraft category aircraft.

Plan, perform, and execute all missions with great and precise detail. Quickly assess any given situation and make split-second decisions while under pressure.

Perform the duties of S3/Staff Officer for the Battalion Commander to write, review and schedule (OER) Officer Evaluation Reviews for more than 60 junior and mid-level officers and warrant officers, and selected ahead of peers for promotion to CW3

Company Aviation Life Support Equipment (ALSE) Officer: Responsible for inspections and maintenance of all company survival kits, helmets, vest and first aid kits, as well as instructing and training all pilots and crew chiefs of new equipment.

Unit Movement Officer, responsible for preparing, inspecting and transporting the company's equipment and vehicles to include hazardous material, as well as instructing/training my NCOs/subordinates to prepare documents and load planning details for transport.

Company Communications Officer, responsible for maintaining air and ground radios and global positioning system devices in compliance with Battalion SOP and applicable regulations, ensuring proper fills have been authenticated and properly loaded, and ensuring that all company crew chiefs and pilots are familiar and capable of loading both aircraft and vehicles with secure encrypted communication, GPS fills.

Aviation Safety Officer (ASO) act as principal advisor to the commanding officer on all aviation safety matters. Advice and aid the commander in setting up and managing a command aviation safety program. Provide safety education throughout the command. Ensure the incorporation of safety standards and procedures into all activity functions. Coordinate safety matters among the organization staff. Maintain appropriate aviation safety records and mishap statistics. Assigned as the primary billet leading company assignments during Safety meetings to include Airfield Safety briefings. Work with Quality Assurance/Analysis (QA/A) division personnel to develop a local maintenance instruction (MI) or command type of instruction. Investigate most mishaps/incidents and hazards in their activity. Issue a form of description of the command safety organization and tasks or functions of each member of the command safety organization during investigations.

Air Traffic Control August 1996 – September 1999

Fort Rucker, Alabama; Korea

Provide the safe, efficient flow of air traffic while managing, instructing and scheduling team training to 6 soldiers/controllers; providing both radar and non-radar air traffic control services for military and civilian air traffic, during takeoff, flight, and landings under Visual Flight Rules (VFR), Special Visual Flight Rules (SVFR), and Instrument Flight Rules (IFR).

Provide flight following, terminal approach control, and ground controlled approach services

Annotate and observe hazards that affect the safe flow and operation of aircraft.

Maintain a working, rotating schedule of controllers to perform duties of flight data/air traffic control positions.

Operate radar, install and move ATC radar and associated equipment, apply FAA and Army Air Traffic Rules and Regulations

Education / Certifications

Texas State University (01/05/1993 - 12/15/1994) San Marcos, Texas.

BESS: Secondary Education/Exercise Sports Science, Minor: Science/Health and Wellness

Cameron University (08/15/1989 - 12/18/1992) Lawton, Oklahoma.

Major: Business Admin/Physical Education; Minor: Science/Health

Burkburnett High School (08/20/1985 - 06/02/1989) Burkburnett, Texas-Diploma

Top Secret Security Clearance – 2007

Aviation Safety Officers Course (2005) Hrs : 240

Unit Safety Officers Course (2005) Hrs : 80

Unit Movement Course (2005) Hrs.: 40

Communications Course (2003) Hrs.: 40

Hazardous Materials Course (2002) Hrs.: 80

Aircraft Surveillance Equipment and Electronic Warfare (2001) Hrs.: 80

Aviation Life Support and Equipment Course (2001) Hrs.: 80

Initial Entry/Rotary Wing Warrant Officers Course (2000) Hrs.: 189

Air Traffic Control Operators Course/License (1996) Wks.: 15/Hrs.: 563

Total Flight Hours = 1807.8

AH-64D Apache Longbow Hours = 1561.4

AH-64A Apache Hours = 97.9

OH-58C Hours = 69.5

TH-67 Hours = 79

Total Simulation Flight/Instructor Hours = 1000+(AH-64A/D, V6E, UH-60L/M, CH-47M,UH-1,MI-17\8,BH-206/429/407/412)

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