Customer Service Administrative Support

RIYANNA JACKSON

**** ***** **** ****, *** Z**, Bronx, NY 10467

929-***-**** ️ ********.*******@*****.***

Professional Summary

Compassionate, dependable, and service-driven professional with a background in administrative support, customer service, and shelter-based care. Known for fostering respectful, inclusive environments and providing hands-on support to individuals navigating challenging circumstances. Strong communicator, quick learner, and natural problem-solver with a passion for helping others. Seeking to contribute meaningful impact in a community-centered or client-facing role.

Professional Experience

Office Clerk

NYC Department of Health and Mental Hygiene – Bronx, NY

July 2022 – August 2023

Maintained organized and confidential records, files, and case documentation to support efficient office operations.

Managed high-volume mail distribution and ensured timely outgoing correspondence.

Answered and redirected calls with professionalism and clarity; served as a key point of contact for internal communications.

Supported logistical coordination for meetings, travel, and public events; prepared meeting minutes and documentation.

Conducted supply inventory and restocking; maintained clean, organized office spaces.

Utilized Microsoft Office Suite to prepare spreadsheets, invoices, and correspondence.

Sales Associate

Marshalls – Bronx, NY

February 2020 – August 2022

Provided top-tier customer service by identifying needs and recommending products, contributing to a positive shopping experience.

Surpassed monthly sales goals and played a key role in team productivity.

Managed transactions with accuracy and speed using POS systems.

Organized merchandise and maintained visually appealing displays to attract customers.

Resolved customer concerns with patience and professionalism.

Helped onboard and train new associates on procedures and company values.

Crew Member

AMC Theatres – Bronx, NY

February 2019 – July 2020

Delivered exceptional guest service in a fast-paced, high-volume environment.

Operated food service equipment, maintained cleanliness, and ensured compliance with safety and sanitation protocols.

Collaborated with team members to manage long lines, busy rushes, and special events.

Helped train new staff and fostered a welcoming, team-oriented atmosphere.

Education

Berkeley College – New York, NY

Criminal Justice Coursework

September 2016 – January 2019

Delaware Valley Job Corps – Callicoon, NY

High School Diploma

August 2015

Certifications & Skills

SERVSafe Food Handler – National Restaurant Association

First Aid & CPR – EMS Safety Services

START Certification – American Hotel & Lodging Educational Institute

Strong Interpersonal & Communication Skills

Time Management & Multitasking

Fast Learner Reliable Team-Oriented

Microsoft Word, Excel, PowerPoint

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