Customer Service Representative

Julie Flores

**** ******** *****, ***** ******** Hills, TX 76180

Phone: 817-***-**** Email: *****************@*******.***

Objective

Detail-oriented and experienced Customer Service Representative and Dispatcher with over 30 years of expertise in managing service operations and dispatching for multiple industries, including HVAC, plumbing, electrical, and renovation services. Seeking a remote full-time position where I can leverage my skills in customer service, scheduling, and dispatching to improve operational efficiency and customer satisfaction.

Professional Experience

Customer Service Representative

Mars Services – Haltom City, TX October 2023 – January 31, 2025 (Remote)

Answer inbound calls and schedule services for HVAC, electrical, plumbing, carpet cleaning, pest control, resurfacing, and more.

Dispatch service technicians and handle emergency after-hours calls.

Provide top-tier customer service, ensuring all customer needs are met and service requests are fulfilled on time.

Customer Service Representative

FT-Renovations – Hurst, TX April 2023 – October 2023 (Remote)

Managed incoming calls, scheduling services for carpet cleaning, painting, housekeeping, and Hazmat renovations.

Scheduled and dispatched jobs to technicians and independent contractors.

Ensured timely job closure, tracked maintenance, and completed end-of-week reports for management.

Coordinated 24/7 emergency response and handled supplies inventory for technicians.

Customer Service Representative

Mars Services – Haltom City, TX March 2022 – January 2023 (Remote)

Answered calls and scheduled services for multiple departments including HVAC, plumbing, electrical, and construction.

Dispatched technicians and supported after-hours service calls to ensure customer satisfaction.

Remote Customer Service Representative

eTeams (Temporary Assignment for State of Maryland Unemployment Department) October 2021 – March 2022

Assisted individuals with unemployment claims, including filing, status updates, and fraud prevention.

Provided support to applicants navigating the unemployment system.

Customer Service Accounts Manager

Graphics Store – April 2015 – July 2021

Managed customer orders, entering them into the system, and scheduled for production.

Supported production, shipping, and inventory management, ensuring orders were processed and shipped timely.

Dispatcher / Office Manager

Brown Service – August 2013 – April 2015

Provided customer service, scheduling maintenance services, and dispatching technicians via radio.

Assisted with inventory, parts ordering, and preparation of monthly bank deposits.

Front Counter / Customer Service

Red Dog Studios – January 2011 – August 2013

Entered orders, managed customer accounts, and assisted with production and shipping duties.

Filled in for the office manager and assisted with administrative tasks.

Service Manager / Dispatcher

Horizon Plumbing – October 2006 – June 2010

Managed customer service calls, scheduled and dispatched technicians, and handled inventory.

Collaborated with builders and ensured smooth communication for plumbing services.

Service Dispatcher

Lassiter Plumbing – February 2000 – March 2004

Scheduled and dispatched service technicians, processed service tickets, and coordinated with customers.

Night Shift Supervisor

National Guardian – March 1989 – November 1999

Monitored alarms across six states, dispatched emergency response teams, and coordinated shift operations.

Ensured proper communication with police, fire, and security in response to alarm activations.

Education

Haltom High School – Haltom City, TX

High School Diploma May 1985

Skills

Service Titan

Verizon Works

Microsoft Office Suite

Customer Service & Communication

Scheduling & Dispatching

Inventory Management

Emergency Response Coordination

Additional Information

Available for full-time remote positions

Highly adaptable with strong multitasking and problem-solving abilities

Contact this candidate