Customer Service Pharmacy Technician

Carlie Jacobs

**** ***** **** *** ******* key fl, 32507

520-***-**** • **************@*****.***

Objective

To obtain a position within a reputable company that offers opportunities for professional growth, skill development, and long-term career advancement.

Professional Profile

Dedicated, self-motivated professional with a proven record of punctuality, reliability, and exceeding performance goals. Recognized for a strong work ethic, attention to detail, and being a proactive team player. Fast learner with a positive attitude toward taking on new responsibilities and adapting to changing environments. Experienced in both customer-facing and operational roles, with a consistent focus on delivering exceptional service, supporting colleagues, and upholding company standards. Committed to community involvement through volunteer work and charitable initiatives.

EMPLOYMENT

Core Skills

•Time Management & Reliability

•Team Leadership & Facilitation

•Customer Service Excellence

•Attention to Detail

•Communication & Collaboration

•Adaptability & Fast Learning

Professional Experience

United States Postal Service – Cheyenne, Wyoming

Letter Carrier December 2018 – Present

•Selected as a facilitator, leading training sessions for groups of 6–20 colleagues.

•Developed and delivered instruction on essential skills for successful mail delivery and customer service.

•Consistently met performance targets for delivery accuracy, efficiency, and customer satisfaction.

•Promoted teamwork and encouraged a culture of support and mutual success

Fleet Service Agent / New Hire Trainer

Envoy Airlines – DFW Airport March 2017 – December 2018

•Train new Fleet Service Agents on safety protocols, procedures, and operational duties

•Oversee ground operations including aircraft guidance, baggage handling, and pushback operations

•Operate heavy machinery such as belt loaders, pushback tractors, and tugs

•Ensure on-time departures and coordinate effectively with ground crew and flight staff

Front Desk Agent

Hyatt Hotels – Hurst, TX

•Provided front-line customer service, handled guest check-in/check-out, and resolved issues

•Managed reservations, billing, and concierge services

•Maintained a welcoming and professional environment for all guests

CVS Pharmacy – Various Locations

Pharmacy Technician June 2012 – February 2016

•Assisted customers, patients, and healthcare providers both in-person and over the phone.

•Managed inventory by ordering, verifying, and organizing medications and supplies.

•Ensured pharmacy cleanliness and compliance with infection-control protocols.

•Prepared prescriptions and IV solutions per pharmacist direction.

•Maintained accurate records and facilitated efficient medication delivery.

Friday’s Restaurant – Winston-Salem, NC

Waitress June 2010 – June 2012

•Provided prompt and courteous service to customers, managed food and drink orders, and maintained dining area cleanliness.

•Resolved customer concerns to ensure a positive dining experience.

Education

Forsyth Technical Community College – Winston-Salem, NC

Undergraduate Coursework 2013

West Forsyth High School – Clemmons, NC

High School Diploma 2012

Certifications & Training

•Certified Pharmacy Technician – CVS Pharmacy Tech Training Program

•Current Pharmacy Tech License Holder

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