Customer Service Representative

Kera Lewis

**** * ********** **. ******* FL ***** _ Email: ***********@*****.*** _ Phone: 407-***-****

Objective

A motivated, results-driven professional, seeking an opportunity to utilize career experiences with a company offering potential for challenge and growth.

Professional Experience

Customer Service Representative (Remote)

NexRep – December 2023 to Present

Took all inbound calls for consumers enrolling in Medicaid’s new assistance program.

Enrolled both CNAs and PAs into applicable programs, so that their salaries would come through Medicaid’s’ new offer.

Trouble shoot internet and technical issues for consumers struggling to submit online enrollments.

Customer Service Representative (Remote)

Faneuil - August 2020 to January 2022

Handled inbound calls for members looking to either enroll or modify current healthcare plans.

Worked exclusively with the state of Massachusetts as they rolled out additional subsidies for their citizens.

Uber Driver

Uber Technologies Inc. - November 2017 to March 2020

Transported riders/customers/passengers to and from their desired destinations safely.

Customer Service Agent

DirecTv - August 2014 to April 2016

• Took inbound customer support calls.

• Ensured/verified satellite service installations completed prior to end of business day.

• Troubleshoot customer calls and concerns regarding satellite issues or poorly operating equipment.

• Worked closely with Field Supervisors ensuring timely satellite service installations.

Associate Director of Admissions

The Art Institute of Atlanta - August 2012 to March 2016

Received a promotion to ASDA/Team Lead.

Continued to assist admissions representatives with challenging students and families to complete and enroll in school.

Trained and developed team members through performance management, praise and recognition.

Admissions Representative

The Art Institute of Atlanta - November 2008 to August 2012

Met with potential students to determine acceptance into their program of choice.

Interviewed prospective students in choosing a course of study that suits their interests and abilities.

Compiled all necessary admissions paperwork and fees.

Met and exceeded class starts and goals for 8 consecutive class starts. (Quarterly programs)

Worked closely with financial aid representatives in bringing in a successful class start.

Education

Newtown High School Queens, NY- Graduated.

Fashion Institute of Technology New York City, NY- Not completed.

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