Customer Service Sales
Resume:
Joseline
Ntacyonayigize
Chicago,IL
Joselinentacyonayigize17@gmail.c
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LANGUAGES, RELEVANT SKILLS, & CERTIFICATIONS
Languages: Kinyarwanda
Software: Microsoft Word, Excel, PowerPoint, Zoom, Google Workplace
Customer Service: Time Management Skills, Product and Service Sales, Ability to Multitask,
Dependable, and People-orientated.
Certifications: Top Picker @AmazonHub
EXPERIENCE
Goodwill, Skokie, IL June 2023- Present
Cashier
© Operate cash register and accurately processed payments, returns, and exchanges.
¢ Perform opening and closing procedures, such as counting cash register, restocking, and
cleaning.
¢ Build and maintain positive working relationships with co-workers.
¢ Assist customers with locating items throughout the store when needed
MedTech Healthcare, Morton Grove, IL August 2022— February 2023
Adult Homecare Aide
¢ Assisted clients with bathing, grooming, dressing, and mobility support as needed.
¢ Performed light housekeeping duties such as laundry and grocery shopping for clients.
¢ Provided in-home care to elderly clients, including medication management, meal preparation,
and assistance with daily living activities.
¢ Developed individualized care plans for each client based on their physical, mental, and
emotional needs
EDUCATION
Year Up, Chicago, IL September 2023 — May 2024
Year Up is an intensive career development program with 250 corporate partners, college-level
courses, professional training, and a six-month internship.
¢ Completed coursework in Computer Applications, Advanced Excel, Business Writing, Public
Speaking, and Professional Skills with specialized training in Project Management
e Earned up to 31 college credit recommendations through Harold Washington College
Sgrune School of Loyola University, Chicago, IL August
2021— May 2023
e Nursing Program
VOLUNTEER EXPERIENCE
Madonna Mission, Chicago, IL June 2019 — August 2019
Refugee Volunteer
e Demonstrated strong interpersonal communication skills when working with students
e Prepared weekly educational agendas with the help of a lead teacher
¢ Organized field trips to local parks, libraries, and museums to supplement curriculum
material
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