Customer Service Assistant Manager
Resume:
Jordan Nicole Coston
***************@******.***
Professional Summary
Dedicated and reliable professional with experience in customer service, management, and skilled in problem-solving, multitasking, and delivering high-quality service. Seeking a remote position in a reputable company in customer service, healthcare, or a similar field where I can apply my experience and skills effectively. Work Experience
Assistant Manager
Jack’s
January 2020 – January 2021
• Managed customer orders, provided exceptional service, and resolved issues efficiently.
• Handled paperwork, documented daily activities, and maintained accurate records.
• Answered customer calls, coordinated with team members, and facilitated smooth store operations.
Assistant Manager
Ollie’s
January 2018 – January 2020
• Ensured excellent customer service, resolved customer inquiries, and managed store closing and opening procedures.
• Conducted cash handling, including counting and documenting daily cash flow for all registers.
• Organized and received freight, arranged products on the sales floor, and maintained inventory.
• Performed administrative tasks, answered phone calls, and assisted with problem-solving.
Veterinary Technician
Homewood Vet
January 2015 – January 2016
• Assisted with bathing and boarding animals, ensuring their care and comfort.
• Supported doctors by holding animals during examinations and procedures.
• Administered medications, fed, and walked animals as part of daily care routines.
• Assisted multiple doctors during treatments and procedures. Pharmacy Technician
Pharmerica
2009 – 2013
• Filled medications in bubble packs, primarily for nursing homes, ensuring accuracy and efficiency.
• Worked in a controlled room handling narcotics, following strict safety protocols and regulations.
• Performed compounding of prescriptions, ensuring proper formulation and compliance with pharmacy standards.
Substitute Teacher
Jefferson County
January 2013 – January 2015
• Supervised classrooms in the absence of full-time teachers, ensuring continuity in education.
• Followed lesson plans, facilitated learning activities, and maintained a positive classroom environment.
• Managed student behavior, communicated with school staff, and adapted to different grade levels and subjects.
Self-employed
February 2016 – December 2018
• Provided in-home cleaning services for homes and offices, ensuring high standards of cleanliness and customer satisfaction.
• Offered in-home childcare services, focusing on a safe, caring, and engaging environment for children.
• Delivered compassionate care for a geriatric patient, including administering medications, bathing, and maintaining hygiene.
• Documented daily activities, tracked health progress, and reported updates to the patient’s family.
• Managed tasks such as grocery shopping, attending all medical appointments, and coordinating with healthcare providers to ensure comprehensive care. Education
Some College Coursework in Psychology
Jefferson State Community College – 2003
Lawson State Community College – 2010 – 2015
Skills
• Customer Service & Communication
• Problem Solving & Conflict Resolution
• Cash Handling & Register Management
• Inventory Management & Organization
• Administrative Support & Paperwork
• Self-Motivation & Time Management
• Medical Terminology
• Patient Care & Monitoring
• Pharmacy Operations
• Compounding Medications
• Medication Administration
References upon request
Contact this candidate