Administrative Support Quality Control

Adina DeCuire ***** Sand Lark Ln · Pflugerville, TX 78660 512-***-**** · ️ *******@*********.***

Professional Summary Detail-oriented administrative professional with over 15 years of experience in public safety and government operations. Proven expertise in providing high-quality administrative support and a strong commitment to quality control with attention to detail. Adept at working independently and efficiently to meet tight deadlines.

Core Competencies

Administrative Support: Document preparation, meeting transcription, correspondence editing

Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), JIRA, Cherwell, CAPPS, SharePoint, Microsoft Teams

Quality Assurance: Exceptional proofreading skills, error resolution, quality control

Communication: Customer service, training, stakeholder engagement, meeting coordination

Organizational Skills: Multi-tasking, prioritization, process improvement

Professional Experience

Texas Department of Public Safety – Austin, TX Business Process Analyst · Nov 2021 – Present

Provide comprehensive administrative support to team leaders by analyzing workflows and data trends, resulting in enhanced operational efficiency.

Edit and proofread reports and proposals for grammatical accuracy and compliance with defined standards, ensuring high-quality deliverables.

Produce timely, accurate, and high-quality documentation, supporting business operations and facilitating audit activities.

Coordinate and administer team meetings, transcribing minutes and distributing relevant information to stakeholders.

Facilitate improvement of workgroups, presenting optimization strategies to enhance workflow productivity.

TCIC Control Room Supervisor · Nov 2017 – Nov 2021

Supervised 24/7 operations for the Texas Crime Information Center (TCIC), managing team performance and ensuring compliance with legal standards.

Developed quality control systems for data entry, maintaining accuracy and operational integrity.

Coordinated team meetings, documenting minutes and ensuring clear communication among team members.

System Support Specialist III · Jul 2012 – Oct 2017

Created statistical tools and reports for audit support, enhancing quality assurance processes.

Resolved data discrepancies through effective communication and collaboration with various departments.

Customer Service Representative III · Feb 2009 – Jun 2012

Processed identity theft records and confirmed warrants, demonstrating strong attention to detail and organizational skills.

Resolved NCIC/TCIC data errors through collaboration, ensuring compliance and accuracy.

Assistant Shift Supervisor · Apr 2007 – Jan 2009

Supervised shift staff and maintained compliance with TCIC policies, ensuring efficient operations.

Conducted evaluations and managed scheduling, optimizing team performance and productivity.

Education Bachelor of Applied Arts and Science Texas State University – San Marcos, TX

Associate of Science, Business Administration Austin Community College – Austin, TX

Associate of Science, Medical Billing and Coding Anthem College Online – Phoenix, AZ

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