Customer Relations Team Members

KEMONIE BULLARD

*** *** ** ** ********** DC *****· 202-***-****

**********@*****.***

Enthusiastic professional with a passion for cultivating unforgettable experiences. Imaginative and entertaining performer with excellent organizational and public speaking skills. Results-oriented professional with a strong focus on service. Smart and polished with outstanding interpersonal skills. Highly motivated and organized. Highly qualified proficient in office settings, customer relations, and conflict resolution. Knowledgeable about terminology and services to support and address customer inquiries and concerns.

EXPERIENCE

5/16 – 11/17

CASHIER, GIANT

Supported all customer needs with attentiveness and skilled assistance. Trained team members to work as cashiers, in accordance with company policies and procedures. Promoted sales and customer satisfaction by maintaining organized and tidy checkout areas. Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency. Processed a high volume of transactions efficiently and accurately.

3/18 – 8/18

SERVER, IHOP

Answered telephones and completed financial transactions for other team members. Maintained cleanliness of dining room, lobby, and service areas. Seated guests at tables courteously by seating ladies & Gentleman, providing menus and recording accurate drink orders. Answered customer questions and responded to issues immediately, notifying servers of concerns requiring. assistance. Set dining tables according to type of event and service standards. Helped customers place orders, explained menu items, and suggested appropriate options for food allergy sufferers. 11/18 – 1/20

HOUSEKEEPER, THE MINTE

Moved chairs, desks, and beds around rooms to clean behind and underneath furniture. Offered deep cleaning expertise to clients in need of extra support for certain/particular areas. To maintain a clean, sanitary, comfortable, and tidy environment. 7/20 – 4/22

CONCIERGE, INTERSOLUTIONS

Documented Greeted all guests in a courteous and professional manner. Fostered strong working relationships with all departments. Entered daily data in computer systems and documented office activities. Answer phones and operate switchboard. Monitored the appearance and performance of the front desk staff.

12/21– 11/05/22

ASSISTANT GENERAL MANGER, RESTORE HYPER WELLNESS

Schedule and coordinate meetings. Participate in recruitment and dismissal processes. 2

Smooth out problems within the workplace. Address employees and customers concerns. Provide directions to staff. Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings, and provide accountability. Helps the General Manager with marketing to operations. Sharing best practices to increase revenues and profitability and submitting reports. 10/31/22 – 10/31/24

CONCIERGE, BOZZUTO

Documented. Greeted all guests in a courteous and professional manner. Fostered strong working relationships with all departments. Entered daily data in computer systems and documented office activities. Answer phones and operate switchboard. Monitored the appearance and performance of the front desk staff. Prepare/Plan Events for Residents. Assist in payments for amenities and rent payments. Assist in Move Outs in Move Ins. Assisting in/with Leasing & APM work. Completing Renewal letters, Approval Letters & Reservation Agreements. Assist in Creating Leases. Helping with model unit/Wow Fridge. Completing Surveys/Reports regarding property. Completing Orders for Inventory & Property. Assisting in Social Media Marketing with Instagram & Twitter. Guiding prospects with info regarding property, unit availability, & pricings. 10/31/24 – 06/27/25

SALES & MARKETING ASSOCIATES, BOZZUTO

Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood. Conducting informative and personalized tours of the apartment community that result in new leases. Building brand loyalty by ensuring that the resident experience is consistently stellar Generating awareness, interest and excitement via social media. Assisting in budgeting. Assisting in setting up for Capital Riverfront Events. Working weekends when prospective residents are out looking for their new home two weekends per month with two days off during the week. Also assisting in AGM work. Taking responsibility for solving customer’s issues with care and enthusiasm. Stepping in and taking responsibility for leading when the GM OR AGM is not present. Generating renewal rates. Using check scan to deposit residents rent and assist in Delinquency.

EDUCATION

HIGH SCHOOL DIPLOMA, SUITLAND HIGH SCHOOL

• Honor Roll

• Child Development Certification

• Nursing Program (CNA Licensed)

• CPR Certified

3

SKILLS

• Sales (Inside & Outside)

• Customer Satisfaction

• Professional Appearance

• Credit and Cash transactions

• Identification Verification

• Customer Service Excellence

• Multi-Task Management

• Money Management

• Type 23 - 34 wpm

• Problem Solving Skills

• Experience with Hyly

• Experience with BlueMoon

• Recruiting/Recruiter

• Assisting in payroll

• Microsoft Word, Office, Excel,

PowerPoint

• Experience with Realync

• Yardi/CRM

• Restaurant Experience

• Experience Yieldstar/Realpage

• Leadership, Organization

• Dependable

• Hard Working

• Medical Terminology

• Management & Time Management &

Conflict Management

• Planning & Creativity

• Remote Call Rep/Customer Service Rep

• Voucher Experience

ACTIVITIES

• Volunteering at Prince George’s County Animal Shelter

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