Human Resources Case Manager

MARIA DEL ROCIO RODRIGUEZ RUBIO, SPHR IN ****

**** ********* ****** **** • Spring, Texas 77389 • 812-***-**** • *****.*****@*****.***

Interested in a position within the Human Resources Function

SUMMARY: Highly accomplished HR Professional with 20+ years of experience, and lately Case Manager with seven years of experience reunifying children with their families or Long-Term Foster Care Placements. Proven track record in optimizing team performance and enhancing employee engagement, supported by advanced degrees in Human Resources Management and Business Administration.

Successfully managed cases at SWK-Casa Quetzal

Prepared to leverage extensive background in HR strategy and workforce development to drive organizational success.

WORK EXPERIENCE:

SOUTHWEST KEY PROGRAMS.- Houston/San Antonio/El Paso TX Division. SWK – Casa Quetzal. From November 2017 to March 2025. Facility is closed.

Southwest Key Programs is a Texas-based nonprofit organization that operates shelter facilities for unaccompanied immigrant minors and immigrant youth separated from their parents.

Case Manager Responsible for assessing cases, sponsors, and families to provide a thoughtful recommendation for safe reunification. Responsible for the submission of children’s service plans, case reviews and updates and other assessments required for compiling a comprehensive case file and uploading accurate and timing information on Southwest Key Programs (SWK) and Office of Refugee Resettlement designated web-based programs with supporting documentation and maintained in physical files of those minors assigned in my caseload.

Maintain a flexible, organized and efficient work schedule.

Main Functions:

-Managed a diverse case load, empowering clients by developing tailored support strategies.

-Collaborated with multidisciplinary teams to optimize service delivery and enhance client outcomes.

-Advocate for clients’ needs, facilitating access to essential resources and community services upon reunification.

CUMMINS, INC., United States & Mexico • 1993-2016 - Retired

Cummins Inc. is an American multinational corporation that designs, manufactures, and distributes engines, electric vehicle components, and power generation products.

Director of Human Resources, Engine Business Support Groups (2009-2015)- Columbus, IN

Led HR operations for business units IT, SCM, Purchasing, Finance and Marketing groups. Responsible for the HR process for 700 exempt and 120 hourly employees. Continually aligned workforce capacity with needs of growing business. Collaborated with business managers to ensure accuracy, timeliness and quality of structured HR processes. Defined headcount and budget targets. Conducted organizational development reviews. Coordinated leadership and talent development, succession planning and expatriate reviews. Administered quarterly and annual performance evaluation process. Managed end-to-end recruiting, compensation, employee relations, retirement, discipline and termination processes. Trained new HR leaders.

Strengthened utilization of HR insights and offerings by cultivating individual relationships with functional leaders and winning inclusion in staff meetings to elevate profile.

Surpassed expectations by planning and executing very successful people reviews for head of global marketing and sales operations with complex and exacting requirements.

Bolstered confidence of business leaders by replacing HR generalists with more experienced HR managers empowered to deliver guidance independently.

Orchestrated 3 reductions in force processes from initial training to final terminations with no legal issues by working closely with managers to ensure integrity of all actions.

Director of Human Resources, Functional Excellence (2008-2009)- Columbus, IN

Headed new HR Functional Excellence group founded to prepare company for accelerated growth in accordance with 5-year strategic plan. Outlined framework for opening 15 new global manufacturing plants. Developed plans to boost efficiency by streamlining HR processes, standardizing protocols and delivering new tools. Cultivated partner relationships with business leaders across manufacturing, quality, safety and IT. Rapidly shifted to planning workforce reductions in response to global financial crisis and economic slowdown during 2008.

Broadened accessibility of HR website to professionals globally by coordinating migration to Cummins main corporate website.

Positioned company to relaunch HR functional excellence and process improvement audits by initiating updates to audit questionnaire.

Director of Human Resources, Filtration Business (2000-2007)- Nashville, TN

Oversaw global HR operations for $500M business with 6K employees and operations in the US, UK, France, South Africa, China, Korea, Japan, Australia, Mexico and Brazil. Forged solid partnerships that transformed the relationship between HR, business unit leaders and workforce. Conceptualized and delivered improvements across diversity performance, compensation process, employee satisfaction and headcount management. conducted successful labor negotiations with collective bargaining units around the world and partnered with the global labor relations director to prevent unionization at other facilities. Founded new “Learning Institute at FBU” training and development organization.

Spearheaded reorganization of HR team to optimize support for global business. Created 3 new regional entities for Europe, Middle East and Africa (EMEA); Asia Pacific; and the Americas.

Closed gap between business unit’s traditional HR processes and corporate-wide business model by implementing Cummins people strategy and review, organizational development review, performance management and functional excellence processes.

Facilitated execution of manufacturing rationalization strategy involving closure of 3 North American plants and divestiture of business with operations in US, Mexico, China and Germany.

Contributed to design and launch of new leadership development system.

Earned several awards for leadership roles in corporate community involvement programs.

Regional Human Resources Director, San Luis Potosi, Mexico (1993-2000)- Mexico

Managed team delivering regional HR support for employment, compensation and labor relations activities. Ensured compliance with relevant laws and regulations. Acted as company representative during employment-related hearings and investigations.

Played key role in meeting requirements for ISO and Cummins total quality management (TQM) system certifications by driving implementation of HR quality process.

Led favorable negotiations with labor unions during each year as director in manufacturing plant.

EDUCATION

05/1982 – 06/1985 Instituto Tecnologico de Estudios Superiores de Mexico City, Mexico

Monterrey

Master, Business Administration.

08/2016 – 02/2017 Villanova University Online, United States

Master, Human Resources Management.

05/1974 – 06/1978 Universidad Iberoamericana Mexico City, Mexico

Bachelor of Arts, Psychology

SKILLS

Labor Laws,

Workplace Culture,

Diversity,

People Development,

Succession Planning,

Clear, professional communication skills

Strong organizational habits and attention to detail

Ability to work independently and take feedback constructively

Ability to build rapport and communicate professionally

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