It Specialist Information Technology

Leon F. Craig

724-***-**** ********@*****.*** LinkedIn

IT SPECIALIST with over twenty years of extensive experience overseeing technical administration. Expert in DMS Integrations with GM, Ford, and other OEMs. Microsoft SCCM, Intune, training to manage deliverables, and provide end-user support. Guiding teams and coaching colleagues for success. Dedicated team player with a history of performing IT Software Integration, troubleshooting, and IT security M365 by anti-phishing, antispam, User education, antimalware, identity access management and protection upgrades to combat threats to business.

• Systems: Linux, Windows, Chrome,, Mac OS X, Google, Android OS

• Databases: SQL

• Software: MS Project, CISCO Meraki, MS Office, MS Active Directory, Azure, Entra, Nmap, Wireshark, Intune, Okta, SCCM EDUCATION & TRAINING

Kent State University, Kent OH Bachelor of Technical and Applied Studies, Concentration: Computer Technology 2018 Honors: Magna Cum Laude

ITT Technical Institute, Youngstown, OH Associate of Applied Science, Information Technology/Networking Systems 2007 Certifications: Test Out: Certified PC Pro, Project Management Institute: Generative AI Overview for Project Managers PROFESSIONAL EXPERIENCE

DXC Technology – Bashan Dr, Suite 231, Ashburn, VA 10/23 – Present Sr. Analyst III Infrastructure

• Trouble shooting office 365, Teams, Adobe, network drive mapping, VPN and password Reset for directory service and window domain accounts. Assist customers in resolving technical problems.

• I document issues using the Service Now ticketing system and provide reliable and timely solutions to the end-users. Use Bomgar to provide remote support to end users.

• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. • Logs and tracks inquiries using an Incident/ Request and/ or problem management database and maintains history records and related problem documentation.

• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Research and escalate unresolved issues or problems.

• Recommend system enhancements, including but not limited to, desktop hardware and software applications, processes, and procedures.

• Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures. I Am Boundless, Inc. – Worthington, OH Remote 3/2021 – 10/2022 IT System Admin/Support Specialist

• Provide software support for specific applications and others, including Microsoft Office365 and Google App

• Provide support, networked printer support, basic internal network/server troubleshooting, configure wireless settings. • Full admin access within Azure Active Directory -- add and remove users, grant permissions and licensing, create groups (GPOs), and reset passwords.

• Provide ticketing support with help of ticketing systems like ServiceNow, BMC Remedy,

• Fresh service and Sage.

• Use TeamViewer to provide remote support to end users, including printer set-up and troubleshooting.

• Used Microsoft Intune to perform remote imaging and deployments on end-user devices. Identity & Access Management

Systems Administration IT Security Operations Troubleshooting Leon F. Craig Page 2 of 2 ********@*****.***

• Performs and oversees software and application installation and upgrades. Identify, communicate, and resolve issues related to technology incidents.

• Maintains confidentiality about the information being processed, stored, or accessed by the end-users on the network. Provisions Laptops other duties as assigned.

Keystone Education Center Charter School - Greenville, PA 12/2019-4/2020 Technology Director and Information Technology Specialist

• Develop, managed, and tracked the IT department's annual budget.

• Consulted with the CEO to identify business and technological needs to keep up to date with current technology and identify and recommend new technological solutions that we can implement in our department.

• Purchased cost-effective software and technological equipment.

• Central Susquehanna Intermediate Unit (CSIU) School Software All Lines Technology (Arconic Innovation) Cranberry Township, PA 4/2019-11/2019 Service Desk/System Administrator

• Used Microsoft SCCM to image Laptops for production.

• Active Directory, Group Policy adding users and Password reset for users.

• Ensured consistency on all desktop applications, workstations, and managed IP Phone systems.

• Resolved equipment problems in a timely manner with limited disruptions.

• Experience in different help desk ticketing systems like Sage and BMC Remedy. Auto soft International, Inc, West Middlesex, PA 9/2007 – 01/2019 Software Integration Specialist / Systems Support Specialist

• Team Lead for my department I provided daily objectives and information to team members. Identify my team progress and goals. also motivate new hires and communicate any issues with upper management to resolve and issue that may arise.

• Create tickets for issues that arise using Jira, Sage, BMC Remedy in ticket system.

• For CRM we used Salesforce to manage and analyze interactions with our past, current, and potential customers.

• System set up, configurations and troubleshooting.

• Setup software on the server. I installed Auto soft Integration software on the most compliant server.

• Test Software Global Warranty Management /Service Workbench /Parts Workbench are applications that integrate with the General Motors program for data transmission. Created a testing application for these tests.

• Installed and used AWS Amazon EC2 for our hosted server configuration to secure, off-site storage and back-up for customs critical business data.

• Troubleshoot issues regarding the transmission of data. Involved in creating database objects like tables, views, procedures, triggers, functions using Oracle SQL to provide definition and structure to maintain data efficiently

TECHNICAL SKILLS

Microsoft Windows 10 OS, MS Office (Word, Excel, PowerPoint, Access) • Office 365 Admin Center Microsoft SCCM • Microsoft Intune • Microsoft Endpoint Manager (MECM) • Active Directory SAS • Citrix • SmartCare • Microsoft Server Advisor/Anywhere/Gatekeeper • Care tracker • Mitel Director • Open VPN • Meraki • Xerox/HP/Dell • Fresh service • Symantec Tools JAMF Pro • Jira • ServiceNow • RingCentral • Office365 apps • Adobe • TeamViewer Azure AD Integration Security Policy Enforcement Training and User Education Access Controls Documentation and Reporting Infrastructure Troubleshooting Cloud Identity Management Directory Services Vulnerability scanning tools (Nessus) Malware Analysis Firewall configuration and management Security Information and Event Management (SIEM) Forensic analysis and investigation Incident detection and response Security awareness training programs Security Awareness Training Single Sign-On Solutions

(SSO) Firewall Configuration & Maintenance End-Point Management

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