Administrative Assistant

Michelle Oberson

**** ******* *** • Henderson, NV 89074 • 248-***-**** • *********@*****.***

Skilled Customer Service, Administrative contributor enthusiastically seeks an opportunity to utilize knowledge, expertise and ability in a position to assist management with daily operations adding value to the company.

SUMMARY OF QUALIFICATIONS

Known for customer service quality, friendliness and professionalism with a positive “can do” attitude.

Dedicated self-starter with a high aptitude for learning and executing new job functions.

Accomplished at working under pressure and meeting deadlines in a fast-paced environment.

Results oriented, reliable, goal driven achiever who consistently meets and exceeds company expectations.

Exceptional organizational and time management skills to plan and create efficient processes.

High-energy with a strong work ethic always ready to meet new challenges.

Excellent problem-solving skills to implement quick and proper resolutions and mediate conflict.

Outstanding interpersonal, oral and written communications skills at all levels of an organization.

Skills: Time Management, Windows Operating Systems, Communication Skills, Organizational Skills, Computer Literacy, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Outlook, Adobe, Stripe, OKTA, Coupa, Workday, Stripe Payment Platform, Accounting Systems, Phone Etiquette, Multi-line Phone System, Office Experience, Sales Experience, Front Desk Experience, Customer Service, Legal Administrative, Cash Handling, Data Entry Experience, Typing, and Hospitality.

WORK HISTORY

NEVADA OSTEOPATHIC BOARD, HENDERSON, NV 2024 – 2025

Administrative Assistant

I Supported the Complaint and Licensing Departments, answered company emails, received and answered company voicemails, process office deposits, FedEx and UPS and regular mail, updated the company website, created Teams meetings and intake minutes for monthly board meetings, processed supervision, collaboration agreements, public records requests, and license verifications for providers, maintain provider licensing files. I also provided customer service for complainants, providers and medical applicants and provided administrative support to staff.

PARKMGM, RESORT/CASINO, Las Vegas, NV 2022 – 2024

Administrative Assistant/ Banquet Dept.

Handled administrative matters including monthly and weekly organization of Director’s Banquet Order (BEO) schedule, daily and weekly reports. Interacted with banquet staff regarding their health, TAM, alcohol awareness cards and class training. Daily interaction with the Executive Chef and Pastry Chef by making copies of Banquet Orders and keeping them up-to-date on changes regarding events. Processed daily filing, records, papers, maintaining company policies and procedures.

STATION CASINOS, SUNSET STATION, Henderson, NV 2021 – 2022

Food Bus Person/Food Runner

Bussed, cleared and reset tables. Established menu knowledge and built rapport with customers. Collaborated

with servers to ensure needs of 120+ guests are met accordingly. Supported 10+ staff members through both

front and back of the house operations, while exceeding guests’ expectations with high quality service.

Adhered to all food safety standards and sanitation systems as established by the restaurant. Maintained clean

service areas stocked with supplies at all times.

OUTPOST MAIL AND COPY, Henderson, NV Feb 2021- August 2021

Front Desk/Customer Service Representative

Provided customer service support to clients by faxing, copying, scanning, emailing, and shredding documents. Finger printed customers on a daily basis for employment. Also supported management by creating

spreadsheets on inventory and monetary income on P.O. Box rentals.

NEVADA TRUST COMPANY, Las Vegas, NV 2014 - 2020

Administrative Assistant/Receptionist

Assisted the President and Vice-Presidents on day-to-day duties. Processed large volumes of confidential client information on a executive level. Welcomed guests by phone and in person. Determined the proper associate to assist or action to take. Performed mail distribution, data entry, accounts receivable, and assist in Accounting Dept. Provided organization, cleanliness and neatness within the office environment. Maintained a positive working relationship with staff, vendors, examiners and clients. In charge of opening, re-structuring and closing of new and existing customer files. Constructed multiple spreadsheets of client inventory. Handled daily filing, records, papers, maintaining company policies and procedures.

HARRAH’S ENTERTAINMENT, Las Vegas, NV 2013 - 2015

Customer Service Associate / Cashier

Provided customer service to guests by being helpful, informative and knowledgeable about the property and surrounding areas. Maintained cash register flow, stock and inventory support.

WISSBRUN AND LAKRITZ, P.C., Southfield, MI 2011 - 2013

Administrative Assistant

Administrative support to the office manager and two senior lawyers. Updated database of clients and filing system. Answered incoming calls. Prepared confidential legal documents, including legal drafting of trusts/wills, and business correspondence from machine dictation. Managed appointment calendar, expense reports and travel schedules. In charge of office supplies and equipment throughout the office.

EDUCATION

High School Diploma, Bethany Christian High School, Troy, MI.

Associates Degree, Administrative/Business Education - Oakland Community College, Royal Oak, MI.

Contact this candidate