Customer service skills

JOYCE WAITHERA NGANGA

*************@*****.*** +254********* Nairobi, Kenya

CAREER SUMMARY.

Detail oriented, hardworking and dedicate person with good organizational skills, attention to detail and excellent customer service skills to bring out the best in an organization. Effective in managing inventory, reporting maintenance issues and providing exemplary customer service. Adaptable and responsive with strong work ethic with or without supervision and the ability to thrive in a fast-paced environments. Committed to continuous improvements through staying current on industry trends and adopting new techniques for the organization

WORK EXPERIENCE

DISHI NA COUNTY –NAIROBI

(Waitress/Server/ Area School lead)–Jan 2024-Mar 2025.

Cleaning the production area as necessary.

Maintaining an attitude of flexibility when dealing with teammates to resolve problems with students and staffs.

Suggesting improvement to operating forms.

Communicating with teammates respectively and continuously.

Filling in where needed to ensure efficient operations.

Adhering to all sanitation regulations.

Washing service ware and kitchen utensils.

Notifying lead elementary server of low products level and problems of suggestions for improving meal service.

LAMU BITES RESTAURANT

(Supervisor/Kitchen clerk) -January 2023-dec 2023.

Directed and coordinated the activities of restaurant staff, including wait staff, kitchen staff, and other personnel.

Created and managed staff schedules, assigning tasks, and ensuring efficient workflow.

Trained new employees, providing ongoing support, and ensuring staff adhere to company standards.

Addressed issues and resolving conflicts that arise during the shift, both with staff and customers.

Ensured the restaurant is clean, organized, and meets sanitation standards.

Created a positive first impression and ensuring customers feel welcome.

Addressed customer complaints promptly and professionally, and taking appropriate action to resolve issues.

Communicated clearly and concisely with staff and customers.

Interacted with customers, addressing their needs and concerns, and ensuring a positive dining experience.

CAKE MANIA RESTAURANT

(Waitress)Aug 2021-nov 2022

Greeting and escorting customers to their tables.

Present menu and providing detailed information when asked by the customers e.g. ingredients and potential food allergy.

Informing our clients about the day specialty.

Preparing tables by setting up linens and cutleries.

Assisting with or taking customers’ orders.

Engaging customer’s loyalty by remembering personal preferences and allergy information.

PALEO HOTEL AND SPA

(Waitress)June 2019 –august 2020

Greeted customers and presented menus.

Provided excellent customer services.

Highly experienced in working as part of a team, especially in a fast paced environment.

Handled cash, made change and balanced the cash drawer.

Developed a constructive working and Interpersonal relationships with colleagues and customers.

NENO EVANGELISM CENTER(CHURCH)

(Secretary /receptionist/Personal Assistant) Sep 2018-march 2019

Answered and received phone calls.

Cleaned up the offices, sanitation area waste disposal, dusted and polished surfaces and furniture’s

Answering inquiries related to activities conducted by the church.

Maintained records of visitors and ensure adherence to security and safety protocols.

Coordinated meetings, booked conference rooms, and ensured meeting areas are set up appropriately.

Assisted with administrative tasks such as data entry, filing, and preparing reports

Managed office supplies inventory and place orders as needed

SOIREE GARDENS RESTAURANT

(Waitress)Aug 2017-august 2018;

Dust and polish various surfaces and furniture.

Emptying trash cans.

Cleaning up and tidying hotel rooms, hallways, lobbies and guests sitting areas.

Assisted with special locally events e.g. meetings seminars by preparing rooms and installing decorations and transporting supplies.

Juggled multiple tasks at once, such as taking orders, delivering food and cleaning tables.

Worked various shifts weekends and holidays.

Arranged and kept table settings at all times.

Cooperated and communicated with all serving and kitchen staff

Adhered to all relevant health department rules and regulations and all customer service guidelines.

SKILLS;

Time management

Confidentiality

Attention to detail.

Excellent customer service skills

Exceptional customer service.

Punctuality

Strong organizational skills.

Team collaboration.

Excellent verbal and non-verbal communication skills

Efficiency

EDUCATION;

KIRIIRI WOMEN UNIVERSITY OF SCIENCE AND TECHNOLOGY Sep 2016-dec201 Diploma in business administration

WEB-COM COMPUTER COLLEGE Feb 2016-may2016

Foundation of computer programming

ST MARY’S MWEA GIRLS HIGH SCHOOL Jan 2012-dec2015

Kenya Certificate of Secondary Education

MOI AIR BASE PRIMARY Jan 2003-dec2011

Kenya Certificate of Primary Education.

REFEREES

Omar Sheriff Hussein.

Lamu Bites Restaurant-Nairobi

Managing director

Cell: +254*********)

Mariam Awadth

Cake Mania -Gigiri

Managing director,

Cell; +254*********)

Sarah Wanjiru Muiruri

Neno Evangelism Centre-Nairobi

Director General,

Cell: +254*********)

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