Customer Service Representative

Kifani Ballard

*******@*****.*** 901-***-**** Denton, TX

SUMMARY

Seasoned Customer Service Representative with 9 years of experience, including a focused role at Enterprise. Proven track record in high-volume call management, problem-solving, and enhancing customer satisfaction. Seeking a Remote Customer Service Representative position to leverage expertise in customer care and support. WORK EXPERIENCE

Signify Health Dallas, Texas

Member Engagement Coordinator Jul 2023 - Present

• As a Member Engagement Coordinator at Signify Health, I adeptly managed the outreach initiatives to enhance member participation in health programs, ensuring a seamless experience for clients. I am responsible for coordinating communication between members and healthcare providers, meticulously scheduling health assessments, and following up to confirm attendance and satisfaction. My role involved maintaining accurate records of member interactions, providing insightful feedback to program managers to improve services, and contributing to the development of engagement strategies that increased member retention rates. I also played a key role in educating members about the benefits of health programs, addressing their concerns with empathy and professionalism, and ensuring compliance with company policies and healthcare regulations. My efforts resulted in a significant improvement in member engagement metrics and overall program success. Nike Memphis, Tennessee

Receiving Clerk Nov 2022 - Mar 2024

• Efficiently processed incoming shipments at Nike's distribution center, ensuring accurate inventory management and timely distribution of merchandise to retail locations. Amazon Memphis, TN

Sorter Sep 2019 - Mar 2022

• Accurately sorted items, maintaining high standards for organization and efficiency.

• Ensured proper placement of items within sorting facility to facilitate seamless processing. Enterprise Memphis, TN

Call Center Customer Service Representative Mar 2019 - Sep 2021

• Delivered consistent, high-quality customer service by efficiently addressing inquiries and resolving issues, leading to improved customer satisfaction metrics.

• Managed a high volume of calls daily, effectively utilizing product knowledge and problem-solving skills to enhance customer experience and support company objectives. Quail Ridge Alzhiemer's Special Care Center Bartlett, TN Caregiver Nov 2015 - Feb 2018

• Provided comprehensive personal care, including hygiene assistance, grooming, and dressing, ensuring resident dignity and promoting daily living activities.

• Facilitated nutritional support by assisting with meal preparation and feeding residents, adhering to individual dietary needs and preferences.

• Supported evening routines by preparing residents for bedtime, assisting with showers, and managing toileting requirements, maintaining a safe and comfortable environment. Wendy's Memphis, TN

Cashier Jan 2013 - Jun 2015

• Accurately processed customer transactions and provided prompt, friendly service to ensure a positive dining experience.

• Prepared high-quality sandwiches with attention to detail, adhering to food safety standards and customer specifications.

EDUCATION

Paul Mitchell the School-Memphis

Technical school in Cosmetology, Cosmetology

Memphis, TN

April 2022 to November 2023

Trezevant High School

High School Diploma in General Studies, General Studies Memphis, TN

2010 to 2013

CERTIFICATIONS

Driver's License 2015

SKILLS

Microsoft Word • Typing • Customer Service • Health Related Skills • Call Center Skills • Customer Service Representative Skills • Security • Caregiving • Cashier • Alzheimer's Care • Patient Care • Dementia Care • Senior Care • Personal Assistant Experience • Microsoft Excel • Computer Skills • Windows • Communication Skills • Microsoft Office • Phone Etiquette • Data Entry • Sales • Supervising Experience • Front Desk • Cash Register • Office Management • Outbound Calling • Cash Handling • Medical Records

Contact this candidate