Customer Service Support

SUMMARY

SKILLS

BRI'ANNA

DEVANE

919-***-**** • *******.**@******.*** • Raleigh, NC 27610

Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Flexible Schedule

Time Management

Relationship Building

Heavy Lifting

Respectful and Compassionate

Client Documentation

Housekeeping

Mobility Assistance

Dependable and Responsible

Community Activities

Translation and Interpretation Services

Conflict resolution

Data entry

Team collaboration

Customer service

Complaint handling

Service upgrades

Electronic systems

Call center operations

Customer feedback analysis

EXPERIENCE

Credit Card Payment Processing

Report Generation

Multitasking and Prioritization

Needs Assessment

Upselling Products and Services

Time management

Communication skills

Problem solving

Active listening

Goal oriented

CSA

AVI Foodsystems Garner, North Carolina Apr 2024-Current Resolved customer complaints and issued refunds as needed. Delivered customer satisfaction surveys designed to gather up-to-date insight regarding customer perception of services.

Resolved customer complaints courteously and efficiently. Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Contacted customers about potential service upgrades, new services and account changes. Sent out service reminder notices to customers by letter, text, or telephone. Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Informed customers about discounts and special offers on products they were interested in purchasing.

Caregiver

Sunrise Assisted Living Cary, NC Dec 2022-Apr 2023 Supported bathing, dressing and personal care needs. Maintained clean and well-organized environment for client happiness and safety. Improved patient outlook and daily living through compassionate care. Laundered clothing and bedding to prevent infection. Assisted with meal planning to meet nutritional plans. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Followed care plan and directions to administer medications. Aided with mobility and independence for disabled individuals and continually monitored safety.

Followed safe lifting and transferring techniques to transport residents. Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.

Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Customer Service Representative

Lockheed Martin Raleigh, NC Jan 2022-Dec 2022

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Evaluated software functionality and made adjustments when necessary. Reviewed information and elements regularly on websites and pages for accuracy and functionality.

Presented and implemented website and integrated solutions to complement business operations.

Identified and resolved website glitches, server problems and incorrect formatting. Customer Service Representative

Conduent Cary, NC Mar 2020-Dec 2021

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints. Answered inbound calls, chats and emails to facilitate customer service. Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Consulted with customers to resolve service and billing issues. Set up and activated customer accounts.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Educated customers on special pricing opportunities and company offerings. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Remx

EmployBridge Raleigh, North Carolina Aug 2020-Apr 2021 Conducted system analysis and testing to identify and resolve technical issues or inefficiencies. Completed day-to-day duties accurately and efficiently Communicated with management or other staff to resolve problems. Compiled health histories by conducting in-depth patient interviews. Provided guidance to patients on preventive health care measures. EDUCATION AND TRAINING

CERTIFICATIONS

Calibrated, troubleshot or repaired equipment and corrected malfunctions. Answered questions from patients about their condition or treatment plan. Retail Associate

TJX Companies Morrisville, NC Apr 2019-Jan 2020 Stocked and cleaned shelves while maintaining neat and orderly store. Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.

Processed payments and handled exchanges, returns and refunds according to company policy.

Arranged merchandise for display to highlight new styles, attract customers and enhance sales. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Engaged with customers to determine appropriate items to fit needs. Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.

Arranged attractive displays of merchandise based on current sales promotions. High School Diploma

Garner High School Garner, NC Jun 2020

Certified substitute teacher for Wake County School Systems Heart saver pediatric First Aid CPR AED certification

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