Mental Health Peer Support

AKILIU “DAVID” KAHSAI 720-***-****

Knowledge of medical and case management terminology and database reporting tools

Strong ability in Microsoft Office applications: Outlook, Word, Excel, PowerPoint

Strong ability to maintain a high level of professionalism and teamwork in the absence of supervision

Strong ability to communicate clearly and concisely in person, over the phone, and in writing with individuals of varying social, cultural, economic, service rank, and educational backgrounds

KEY STRENGTHS

Communication Skills

Self-Motivated / Positive Attitude / Flexibility and Adaptability / Strong Work Ethic

People Oriented / Strong Work Ethic Critical Thinking Attention to Details

PROFESSIONAL EXPERIENCE

Program Coordinator

Coordinated clubhouse social activity for a month for the program participants

Maintained participant membership lists and provided information about the clubhouse rules and events to all members

Help participants become familiar with Colorado Coalition for the Homeless services and support, and refer members to appropriate resources, as the need arises

Attend a weekly meeting with the community coordinator

Assisted with mental health and prevention services for the clubhouse

Completed documentation regarding client issues/progress in a timely and accurate manner

Communicate effectively with coworkers and clients, and deal effectively and professionally under pressure

Ensured the clubhouse was neat and tidy and reported all maintenance or safety issues to be managed immediately

Optician Care

Verified finished lenses were grounded to specifications

Prepared work orders and instructions for grinding lenses and fabricating eyeglasses

Measured clients’ bridge and eye size, temple length, vertex distance, papillary distance, and optical centers of eyes, using measuring devices, then fabricated lenses to meet prescription specifications

Heated, shaped, and/or bent plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands

Evaluated prescriptions in conjunction with clients’ vocational and visual requirements

Assisted clients in selecting frames according to style and color, and ensured that frames are coordinated with facial and eye measurements and optical prescriptions

Maintained records of customer prescriptions, work orders, and payments

Recommends specific lenses, lens coatings, and frames to suit client needs

Instructs clients in how to wear and care for eyeglasses

Supervised, hired, and appraised the performance of all Optical Department staff and ensured staffing levels and hours of operations met patient demands

Managed day-to-day administrative matters relating to the Optical Department

Worked cooperatively with eye clinical staff to maximize potential overlap of patient appointments and Optical Department referrals. Track referrals and capture rates

PROFESSIONAL HISTORY

Clubhouse Coordinator – Colorado Coalition for the Homeless 12/2017 – 09/2024

Customer Service Representative – 7-11 05/2015 – 12/2017

Dispensing Optician/Laboratory Technician – Ponderosa Vision Clinic 10/2011 – 05/2015

Optician/Assistant Manager – Look Optical 05/2007 – 10/2011

Optician II – Beverly Hills Vision Center 10/2000 – 05/2007

EDUCATION: Central State University, Business Administration

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