Food Service Customer Services
Resume:
KEFAS
NJUGUNA
NJOROGE
CONTACT DETAILS
THIKA, Kenya
**************@*****.***
PROFESSIONAL SUMMARY
I Am a committed with considerable experience in hospitality industry with a bias in food and beverages service and hospitality management. I have worked as a waiter, assistant cook and head waiter. A hostels officer with 10 years of experience in hospitality industry well versed in executing multiple task in a fast paced environment.
CAREER OBECTIVES
To become a competent professional in the field of hospitality industry while rending service enthusiastically to the best of my ability.
WORK EXPERIENCE
Head waiter – SAROVA STANELY Jan 2016 – Feb 2017
Duties and Responsibilities
Supervised the canteen staff.
Ensured the canteen is well stocked and maintained all the relevant records.
Assisted in food service and cooking.
Attended in house planning meetings.
Upselling and cross selling to customers.
Customer services (waiter) – Utalii Hotel (Nairobi) March 2017 - January 2018
Duties and Responsibilities
In charge of table set up
Involved in greeting and welcoming the guest.
Took customer orders and delivering food and
beverages and billing the guest.
Engaged with guests, responded to their needs
and resolve any issues promptly.
Ensure the dining area is clean and well
maintained.
Cook - Drop restaurant February 2019 - June 2020
Duties and responsibility
Menu planning and Food Preparation
Prepared and cooked food according to the
recipes, Menus and quality standards.
Food service and presentation Stock taking.
LANGUAGE PROFICIENCY
• ENGLISH
• SWAHILI
KEY SKILL &COMPETENCE
My study and training has covered the
following areas in skill and competence.
Food and safety sanitation: Adapt
in all aspects of hygiene in kitchen
setting and the ability to ensure
compliance of the same.
Kitchen management: Having
worked in both restaurant and
hotels, I am well versed in working
of both hot kitchen, baking, frying,
boiling and steaming and also in
cold kitchen compliance well
versed in the regulation
requirements and ability to oversee
the adherence of the same.
Waiter: competent in handling the
art of welcoming guests, guiding
them through menu taking requests
and serving them as desired.
REFEREES
1. Zipporah Muthoni
General Manager-
Utalii Hotel
Tel: +254*********
2. Joseph Njoroge
Supervisor
Sarova Stanely
Tel .+254*********
Maintained a clean and organized kitchen
adhering to health and safety standards.
Cleaner - Cj's Restaurant August 2021 - November 2022 Duties and responsibility
Cleaned and sanitized surfaces, Floors and Equipments.
Dusting and polishing furnitures to maintain a clean and tidy environment
Restocking cleaning supplies, paper products and other essentials.
Working valid shifts including evening, weekends or holidays depending on the employers needs.
Room Service - Safari Park Hotel January 2023 – To Date Duties and responsibility
Took food and beverages order from guests via phone or in person
Dusting and polishing furnitures to maintain a clean and tidy environment
Restocking cleaning supplies, paper products and other essentials.
Working valid shifts including evening, weekends or holidays depending on the employer’s needs.
KEY ACHIEVEMENTS
Sarova White Sands Beach Resort and Spa Mombasa: Duties and responsibilities:
Kitchen department: Engaged in different section of the kitchen in planning Menus and cooking.
Housekeeping department: Engaged general cleaning of the hotel different areas Such as guest rooms, public areas and laundry.
EDUCATION BACKGROUND
2014 - 2016 : KENYA POLYTECHNIC
Diploma in Hotel and Hospitality
Nov2013- Dec2013: HYTECH COMPUTER COLLEGE
Certificate in Computer packages.
2010- 2013: KARITI SECONDARY SCHOOL
Kenya certificate of secondary
education.
HOBBIES AND INTERESTS
In my free times, I like to focus on cooking new dishes and meeting new People. I am also very passionate about food and I enjoy going out to restaurants with my family.
Contact this candidate