Customer Service Administrative Assistant

KW

OBJECTIVE

Dedicated Administrative and Customer Service Professional with over 5 years of experience supporting healthcare, government, and corporate environments. Skilled in managing sensitive information, resolving client concerns, and performing high-level administrative tasks with knowledge of medical terminology and a strong focus on accuracy, communication, and efficiency.

SKILLS

Administrative Operations & Executive Support- Client Relations & Customer Satisfaction- Calendar, Travel & Meeting Coordination- Confidential Recordkeeping & Compliance- Data Entry & File Management- Government Protocols & Public Sector Procedures- Medical Terminology & Healthcare Documentation- Written and Verbal Communication- Conflict Resolution & Problem Solving- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)- Google Workspace (Docs, Sheets, Gmail, Calendar)- Multi-Line Phone Systems & Call Handling- Email Management & Professional Correspondence- Time Management & Task Prioritization-Customer Onboarding & Retention- Document Preparation & Report Writing- Adaptability in High-Stress Environments -Attention to Detail & Accuracy- Team Collaboration & Independent Work

KEAIRA WILLIAMS

ADMINISTRATIVE ASSISTANT CUSTOMER SERVICE

**********@*****.*** 562-***-****

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EXPERIENCE

Administrative Assistant – CDC Surveillance Support Unit

Centers for Disease Control and Prevention (CDC), Atlanta, GA

March 2023 – February 2025

Provided administrative and clerical support for CDC’s infectious disease surveillance programs, including COVID-19 case tracking and reporting.

Scheduled meetings, coordinated travel, and organized documentation for field epidemiologists and data analysts.

Maintained accurate records of program activity, reports, and communications for internal and federal use.

Supported budget tracking and procurement efforts in compliance with federal acquisition regulations.

Customer Service Representative

CashCall Inc. – Orange, CA

September 2021 – January 2023

Provided administrative and clerical support to the loan processing and compliance departments in a fast-paced financial services environment.

Prepared and maintained accurate records, loan files, and documentation in line with regulatory requirements.

Scheduled meetings, coordinated executive calendars, and assisted with departmental reporting and audits.

Handled high-volume phone calls and customer inquiries, ensuring professional service and confidentiality.

Assisted with onboarding and training of new administrative staff and maintained office supply inventory.

Administrative Assistant

Safety Environmental Consulting – Cerritos, CA

June 2012 – December 2020

Supported environmental consultants with administrative tasks including documentation, invoicing, and travel coordination.

Maintained client files, safety reports, and regulatory documents in compliance with OSHA Scheduled site visits and prepared materials for safety training sessions and inspections.

Managed internal databases and ensured accurate recordkeeping of environmental compliance audits.

Interfaced with clients, vendors, and government agencies to coordinate reports and project and EPA standards.

updates.

Instructed CPR certification classes as part of the company’s health and safety training program, ensuring staff and clients were trained in life-saving techniques.

EDUCATION

Grambling State University, Grambling, LA.

August 2008- June 2011

Kinesiology

Grand Canyon University, Pheonix, AZ.

January 2025 – Present

Educational studies

VOLUNTEER EXPERIENCE OR LEADERSHIP

Founder & Director – Women’s Redemption Center (California)

Established and currently lead a nonprofit organization dedicated to supporting women affected by trauma, abuse, and major life hardships. Oversee program development, deliver crisis support resources, and organize workshops focused on healing, empowerment, and self-sufficiency.

California Star Team Leader – Parenting Education Professionals Group

Facilitated workshops and community outreach focused on parenting education and child development. Promoted collaboration between parents, educators, and support organizations throughout California.

Strategic Assessment Advisory Group – Child Nutrition Program

Participated in statewide strategy sessions to enhance child nutrition services. Provided feedback on student needs and supported policy and funding recommendations to improve access and outcomes.

Appointed Representative – Student Learning Committee

Advocated for inclusive, student-centered curriculum improvements. Contributed to policy development and academic planning initiatives on campus.

Strong interpersonal skills with experience serving diverse populations, including veterans, seniors, at-risk youth, and underserved communities

Working knowledge of medical terminology and healthcare documentation practice

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