Customer Service Team Member

MELBA CARVER

Self-motivated, detail-oriented professional with extensive customer service

experience and excellent telephone etiquette.

Known for creating and implementing training programs that expand team member capabilities and instruct users on system utilization. 413 Brooks Rackley Road

Dallas, GA 30157

404-***-****

*****.******@*****.***

Work Experience

Elders Ace Hardware — Cashier

Brookstone Ace Hardware — Head Cashier

Ridgeview Institute — Financial Counselor

Aug. 2024 — May 2025, Dallas, GA

Assisted customers with purchases at the cash register. Fulfilled customer online orders and contacted them for pickup or delivery to ensure excellent customer service. Answered multiple phone lines and transferred calls as necessary.

Oct. 2020 — Aug. 2024, Kennesaw, GA

Managed and oversaw daily cash operations, ensuring accuracy and security in all transactions. Trained and supervised a team of cashiers, providing guidance on customer service and company policies. Resolved customer complaints, escalating complex issues to management, and maintaining a high level of customer satisfaction.

Oct. 2013 — Jun. 2018, Smyrna, GA

Managed over 20 patient accounts weekly, including collections and account updates. Met with patients and their family members to advise them on patient financial requirements.

Education

R.L. Osborne High School

June 1971