Customer service
Resume:
Geralde Ilerne
Largo, MD *****
***********@*****.***
Work Experience
Paratransit Driver
Transdev-Glenarden, MD
January 2023 to Present
Transport clients to appointments and adult daycare. Transport clients to wherever they need to go to handle their affairs. Assist clients with wheelchairs, walkers. Driver
UNITED TRANSPORTATION SERVICES-Hanover, MD
May 2020 to Present
deliver packages for amazon
Ice cream maker
Dreyers-Laurel, MD
March 2022 to June 2022
Producing ice cream products on machinery. Packaging and wrapping the products to be sold. Sorting the product on the belt. Setting up and changing wrapper rolls. CIP on machinery. Operating the CPU systems for certain machines.
Warehouse Associate
Amazon-Glen Burnie, MD
November 2021 to January 2022
Picking and sorting packages of the belt. Stowing the packages in correct areas and staging products to be delivered.
Driver
Amazon-Elizabeth, NJ
October 2019 to April 2020
deliver packages for Amazon
Sorter
Amazon-Avenel, NJ
November 2018 to January 2019
Sorting,staging pallets, cherry picking, scanning packages, fulfillment. Manufacturing Associate
DISH-El Paso, TX
February 2017 to July 2017
Refurbishing cable equipment for customer subscribed to Dish. Cleaning, taking apart, or applying parts to rebuild equipment at different work stations. Cleaning up work areas and packaging equipment to be shipped out.
Cashier
Sam's Club-El Paso, TX
February 2016 to February 2017
Heavy cash handling, counting tills and countdown of tills. Processing checks, debit and credit card transactions.
Heavy customer service, informing customers of membership upgrades and credit application. Cleaning and stocking areas in the store.
Customer Service Representative
Xerox-El Paso, TX
September 2015 to January 2016
Heavy customer service, answering phones and operating computers to enter information. Dealing with client's insurance for HMO's, transportation, FSA accounts. Processing funds for clients. Line Cook
Applebee's-Royal Palm Beach, FL
June 2015 to August 2015
Duties, Accomplishments and Related Skills:
Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure
ServSafe practices. Ensure food is stored and cooked at correct temperature by regulating temperature of broilers, grills, and roasters.
Supervisor: Michael 561-***-****)
Okay to contact this Supervisor: Yes
Line Cook
Lighthouse Cove-Jupiter, FL
June 2014 to May 2015
Duties, Accomplishments and Related Skills:
Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure
ServSafe practices. Ensure food is stored and cooked at correct temperature by regulating temperature of fryers, flat tops, stove top. Ensure freshness of food and ingredients by checking for quality and using FIFO method with products when received. Season and cook food according to recipes or personal judgment and experience.
Supervisor: Tim Glita 561-***-****)
Okay to contact this Supervisor: Yes
Prep Cook/Server
Lighthouse Cove-Lake Park, FL
December 2014 to April 2015
1194 Old Dixie Highway
Lake Park, FL 33403 United States
Prep Cook/Server
Lighthouse Cove
December 2014 to April 2015
Duties, Accomplishments and Related Skills:
Clean and sanitize work areas, equipment, utensils, dishes, or silverware. Store food in designated containers and storage areas to prevent spoilage. Prepare a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures. Take and record temperature of food and food storage areas, such as refrigerators and freezers. Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving. Supervisor: Renee 561-***-****)
Okay to contact this Supervisor: Yes
Pantry Chef
Lighthouse Cove-Palm Beach, FL
November 2014 to April 2015
Duties, Accomplishments and Related Skills:
Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure
ServSafe practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens.
Ensure freshness of food and ingredients by checking for quality and identifying damaged or expired goods by using FIFO method with products. Cook food or prepare food items, such as appetizers, sandwiches, salads, and ice cream dishes, cheese and fruit platters using standard formulas or following directions. Season and cook food according to recipes or personal judgment and experience. Roast, broil, and steam vegetables and other foods. Set oven temperatures and place items into hot ovens for baking. Weigh, measure, and mix ingredients according to recipes or personal judgment, using bowls of mixing, blending, or cooking machinery. Portion, arrange, and garnish food, and serve food to waiters. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling or piercing them with utensils. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Restock kitchen supplies and stamp the time and date on food in coolers. Store food in designated containers and storage areas to prevent spoilage. Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand. Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
Place clean dishes, utensils, or cooking equipment in storage areas. Sort and remove trash, placing it in designated pickup areas. Sweep or scrub floors.
Supervisor: Mylene Darling 561-***-****)
Okay to contact this Supervisor: Yes
Security Officer
COLONY HOTEL-Palm Beach, FL
November 2013 to November 2014
Salary: 14.00 USD Per Hour
Hours per week: 40
Security
Duties, Accomplishments and Related Skills:
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Identify, investigate, or resolve security breaches. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Maintain documentation or reports on security-related incidents or investigations. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Circulate among visitors, patrons, or employees to preserve order and protect property. Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures. Monitor and ensure a sound, ethical environment. Barista /Logistics
Target-Largo, MD
August 2007 to October 2008
Duties, Accomplishments and Related Skills:
Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas. Prepare or serve hot or cold baked goods, such as breakfast sandwiches, pastries, cakes, or cookies. Greet and take customer orders and prepare and serve the customer. Describe/ promote food or beverage products that may seem appealing upon request of customer or supervisor, answer questions regarding the food or beverage products. Perform serving, cleaning, wipe tables or seats with dampened cloths or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service. Issue receipts, refunds, credits, or change due to customers. See more occupations related to this task. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Supervisor: Laura Nebres 301-***-****)
Okay to contact this Supervisor: Yes
Arby's
2258 North Monroe Street
Tallahassee, FL 32303 United States
Cashier/Cook
Burger King - Tallahassee, FL
January 2006 to October 2007
Duties, Accomplishments and Related Skills:
Greet customers entering establishments. Maintain sanitation, health, and safety standards in work areas. Clean food preparation areas, cooking surfaces, and utensils. Take and record temperature of food and food storage areas, such as refrigerators and freezers. Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Cook and package batches of food, such as hamburgers, chicken, French fries and other food products which are prepared to order or kept warm until sold. Prepare specialty foods such as fish, sandwiches, and desserts following specific methods that usually require short preparation time. Serve customers in eating places that specialize in fast service and inexpensive carry-out food. Accept payment from customers, and make change as necessary. Notify kitchen personnel and supervisors of shortages or special orders. Train workers in food preparation, and in service, sanitation, and safety procedures.
Compile and balance cash receipts at the end of the day or shift. Supervisor: Marsha Irving 850-***-****)
Okay to contact this Supervisor: Yes
Cook/Cashier
Burger King
October 2006 to June 2007
Duties, Accomplishments and Related Skills:
Greet customers entering establishments. Maintain sanitation, health, and safety standards in work areas. Clean food preparation areas, cooking surfaces, and utensils. Take and record temperature of food and food storage areas, such as refrigerators and freezers. Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Cook and package batches of food, such as hamburgers, chicken, French fries and other food products which are prepared to order or kept warm until sold. Prepare specialty foods such as fish, sandwiches, and desserts following specific methods that usually require short preparation time. Serve customers in eating places that specialize in fast service and inexpensive carry-out food. Accept payment from customers, and make change as necessary. Notify kitchen personnel and supervisors of shortages or special orders. Train workers in food preparation, and in service, sanitation, and safety procedures.
Compile and balance cash receipts at the end of the day or shift. Supervisor: Ms. Inell 850-***-****)
Okay to contact this Supervisor: Yes
Security Officer
Seven Hills Security-Tallahassee, FL
December 2005 to July 2006
1136 Thomasville Road
Tallahassee, FL 32303 United States
Security Officer
Seven Hills Security
December 2005 to July 2006
Duties, Accomplishments and Related Skills:
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Answer alarms and investigate disturbances. Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures. Circulate among visitors, patrons, or employees to preserve order and protect property.
Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance. Maintain close communications with dispatching personnel, using two-way radios or cell phones. Identify, investigate, or resolve security breaches. Monitor and ensure a sound, ethical environment. Security Officer
Seven Hills Security-Quincy, FL
December 2005 to May 2006
Security Officer
Seven Hills Security - Quincy, FL
December 2005 to May 2006
Duties, Accomplishments and Related Skills:
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Answer alarms and investigate disturbances. Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures. Circulate among visitors, patrons, or employees to preserve order and protect property.
Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance. Maintain close communications with dispatching personnel, using two-way radios or cell phones. Identify, investigate, or resolve security breaches. Monitor and ensure a sound, ethical environment. Cashier/ Pet Associate
Walmart-West Palm Beach, FL
February 2002 to November 2005
4375 Belvedere Road
West Palm Beach, FL 33406 United States
Cashier/ Pet Associate
Walmart
February 2002 to November 2005
Duties, Accomplishments and Related Skills:
Greet customers entering establishments. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Feed fish according to schedules and feeding instructions. Mix food, liquid formulas, medications, or food supplements according to instructions, prescriptions, and knowledge of fish. Examine and observe fish to detect signs of illness, disease, or injury. Provide treatment to sick or injured fish, or contact veterinarians to secure treatment. Clean, organize, maintain, and disinfect the aquariums and equipment, such as nets and brushes.
Sales Associate
Macy's-Wellington, FL
May 2002 to August 2004
10316 Forest Hill Boulevard
Wellington, FL 33414 United States
Sales Associate
Macy's
May 2002 to August 2004
Duties, Accomplishments and Related Skills:
Answer customers' questions about merchandise and advise customers on merchandise selection. Stamp, attach, or change price tags on merchandise, referring to price list. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Compare merchandise invoices to items actually received to ensure that shipments are correct. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.
Security Officer
Gateway Security-Newark, NJ
February 2000 to August 2002
Duties, Accomplishments and Related Skills:
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Answer alarms and investigate disturbances. Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures. Circulate among visitors, patrons, or employees to preserve order and protect property.
Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance. Maintain close communications with dispatching personnel, using two-way radios or cell phones. Identify, investigate, or resolve security breaches. Monitor and ensure a sound, ethical environment. Education
Associate in Culinary Management
Lincoln Culinary Institute West Palm Beach
November 2017
Associate in Biology
Palm Beach State Lake Worth - Lake Worth, FL
September 1999 to June 2001
High school diploma in Food Science
Linden High School - Linden, NJ
September 1993 to June 1997
Skills
• Coffee Experience
• Kitchen Experience
• Food Preparation
• Serving Experience
• Barista Experience
• Cooking
• Restaurant Experience
• Packaging
• POS
• Food Service
• Microsoft Office
• Cleaning Experience
• Retail Sales
• Catering
• Busser
• Host/Hostess
• Food Handling
• Cashiering
• Microsoft Word
• Google Suite (1 year)
• Customer service
• Sales
• Typing
• Cash handling
• Retail sales
• POS
• Computer hardware
• Driving
• Communication skills
• Paratransit
• Cash register
• Food handling
• Barista experience
• Security
• Restaurant experience
• Transportation management systems
• Manufacturing
• Serving
• Cooking
• Box truck
Certifications and Licenses
ServSafe
Food Handler Certification
CDL A
Non-CDL Class C
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