Customer Service Data Entry
Resume:
Wyoming MI, *****
****.*****@*****.***
ERIKA DUCAVAS
PROFESSIONAL SUMMARY
Communicative, driven and highly organized individual dedicated to going above and beyond any task assigned to me as well as those that go unsaid. Extensive experience in customer service in multiple different setting types as well as office and remote work experience. Volunteered with kids that came from troubled homes and with a small babysitting setting that handles children from the ages of newborn to ten on a weekly basis. Ability to communicate and work with individuals of all ages in multiple different settings.
SKILLS
● Communication skills
● Cash handling
● Organization
● Activity planning
● Problem-solving abilities
● Interpersonal communication
● Multitasking
● MS word, excel, and outlook
● Calm under pressure
● Data Entry
● Clearing Deductions
EXPERIENCE
Affinity Group Food Brokerage, Grand Rapids MI — Trade Analyst March 2020 - March 2025
● Managed contracts between Operators, Manufacturers and Distributors, including monthly, yearly, bi-yearly and quarterly pricing.
● Prepared and submitted client rebate checks, and followed up on overdue check payment accounts.
● Investigated Pending and invalid claims to clear them or clarify them for payment or repayment.
● Cleared overdue deductions by searching invoices in the various client portals and matching them to deductions in manufacturers systems.
● Created and maintained various excel, word doc and adobe pricing files and spreadsheets.
● Investigated discrepancies in deductions taken and documented why the deduction was taken, by whom and when.
● Submitted and handled all sample requests for various sales Reps across multiple Manufacturers and kept detailed report of who and where each item was going for payment later
Florentine Restaurant, Grand Rapids MI — waitress/bartender/trainor October 2018 - PRESENT
● Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
● Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
● Kept workplace clean and organized, was asked specifically to organize everything from the host stand to the take out/keno station to the new computer system
● Am cross trained to fill in most any gaps that may arise
● Anticipated customer and restaurant needs by constantly evaluating the environment.
● Trained new servers and expos in company values, culture and policies.
● Operated POS system to issue bills and collect payments.
● Demonstrated excellent multitasking skills during peak hours to manage multiple tables efficiently
Gordon Food Service, Wyoming MI — Customer Service Cashier August 2016 - August 2017
● Resolved customer complaints and maintained a clean and tidy checkout area
● Counted money in drawers at beginning and end of each shift to ensure that amounts were correct
● Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
● Handled over the phone orders, both personal and business related, by logging them into the computer and checking for confirmation, later filing those orders when they arrive in the store. Interim Health Care, Grand Rapids MI
Home Health Aide
May 2014 - November 2014
● Completed entries in log books, journals and care plans to accurately report patient progress
● Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
● Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
● Helped clients with managed home care, ensuring efficiency of care by monitoring health
● Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence EDUCATION
Grand Rapids Community College - 2 years of General Education Kelloggsville High School, Grand Rapids - Diploma
Kent Career Technical Center, Grand Rapids - CNA Training
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