Customer Success Manager

JENNY HALL, Customer Success Manager

Charlotte, NC, USA, 336-***-****, *****************@*****.***, www.linkedin.com/in/jenny-hall426 SUMMARY Dedicated Customer Success Manager with over 5 years of experience in strategic account management and product optimization. Proven ability to exceed retention goals, as demonstrated by surpassing Q4 2024 goals by 20% at Indeed. Adept at delivering data-driven insights and fostering strong client relationships, boosting e-commerce sales across seven accounts within six months and achieving a 95% client retention rate. Skilled in cross-functional collaboration and proactive problem-solving to ensure client success and maximize satisfaction.

WORK EXPERIENCE

03/2021 – Present Senior Client Success Specialist, Enterprise, Indeed Remote Executed strategic account plans for enterprise clients, exceeding Q4 2024 retention goals by 20%.

Collaborated with Sales to provide executive-level QBRs and performance reviews, ensuring alignment on ROI and long-term success. Championed adoption initiatives across multiple product lines by showcasing integrated value and facilitating comprehensive training workshops.

Partnered cross-functionally with Operations and Leadership to devise scalable, client-focused solutions.

Delivered data-driven insights through campaign analytics to refine recruitment strategies and optimize expenditure.

Ensured seamless service delivery and maximum client satisfaction through proactive issue resolution and stakeholder coordination. 11/2015 – 02/2021 Strategic Accounts & Product Management, CEP Compression Charlotte Selected for the Strategic Accounts team due to top-tier performance and participation in high-visibility initiatives.

Doubled revenue with Amazon in under four months through targeted sales efforts and strategic relationship-building. Boosted total e-commerce sales across seven accounts within six months via tailored growth plans.

Minimized MAP violations by 87% through proactive partner management and compliance measures.

Collaborated cross-functionally on demand forecasting, product launches, and sales strategy alignment.

Instituted an expo/trade show presence to enhance brand visibility in the sports industry.

Achieved an impressive 95% client retention rate while increasing account sales by 20%.

Supported business operations, sales initiatives, and product presentations.

05/2015 – 11/2015 Account Manager, State Farm Winston-Salem Served as the primary point of contact for health, life, auto, and homeowners policies.

Generated leads through marketing emails and phone outreach, averaging 30+ cold calls per day.

Developed a CRM database to support the agent's book of business. 01/2014 – 05/2015 Management Assistant / Trainee, Enterprise Rent-A-Car Winston-Salem Advanced to Management Assistant after excelling in sales, operations, and customer service within eight months.

Oversaw customer experience and daily operations, consistently ranking in

"Best of the Best."

EDUCATION

2009 – 05/2013 Western Carolina University

Bachelor of Science, Sports Management

Cullowhee

SKILLS Enterprise Account Management Strategic Client Retention & Growth Executive-Level QBRs & ROI

Storytelling

Product Enablement & Adoption

CRM & Data Analysis (Excel,

Salesforce, etc.)

B2B SaaS & Recruitment Solutions

Cross-Functional Collaboration Stakeholder Engagement & Communication

Project Management Customer Experience

Success Plans Teamwork

Relationship Building Problem Solving

Customer Success Data Analysis

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