Customer Service Care
Resume:
Edna Preston
CSR/CUSTOMER CARE
Wichita, KS *****
***************@*****.***
To obtain a position with an organization to utilize the skills and knowledge that i have obtained as well as to develop new skills to further my career Work Experience
Member Relations Representative
Ubiquity
December 2021 to June 2023
• Answer phone
• Answer members general question
• Called pharmacy
• Called doctors offices
• Set appointments
•
CSR - Customer Service Representative
TSI - Transworld System, Inc - Tulsa, OK
February 2021 to December 2021
• Answered general questions
• Answered calls from customers
• Assisted customers with a warm and professional
• Setup payment arrangement
• Collect payment in form of check
CSR - Customer Service Representative
Maximus - Topeka, KS
June 2018 to October 2018
• Process applications for state health insurance
• Called customers
•
Cashier
McDonald's - Topeka, KS
January 2018 to May 2018
Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scans items, provides change, balances drawer, and processes card transactions CSR/CUSTOMER CARE
BERLIN-WHEELER - Topeka, KS
November 2016 to March 2017
Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchange, taking payments on accounts thats pass due Cashier
Walmart - Topeka, KS
February 2016 to September 2016
Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scans items, provides change, balances drawer, and processes card transactions Cashier
DOLLAR GENERAL - Topeka, KS
January 2015 to November 2015
Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scans items, provides change, balances drawer, and processes card transactions. Cake Decorator/Baker
WALMART - Topeka, KS
April 2015 to October 2015
TOPEKA, KS Cake decorators may have to use fractions mixing icing or use math to create elaborate cake decorations.Attention to Detail: Cake decorators need to keep a close eye on what they are doing when creating
decorations, to make sure the design is uniform. Intricate designs require keen eyes.Artistic Ability: Thinking up
and executing elaborate designs requires an artistic eye.Stamina: Cake decorator are often on their feet for long
periods of time.Color Vision: Being able to see different colors and hues when mixing icings and creating designs
is critical.Mechanical Skills: Some cake decorators will need to use specific tools, like airbrush guns, modeling
tools and mixers.
CUSTOMER SERVICE REP
ALORICA - Topeka, KS
September 2013 to January 2015
Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason fo calling.
Assist with placement of orders, refunds, or exchanges. Floor Associate/Cashier
Burlintgton Coat factory - Topeka, KS
September 2013 to November 2013
Greet the customer and ascertain what each customer wants and need describe merchandise and explain use,
operation, and care of merchandise to customer Recommend, select, and help locate or obtain merchandise
based on customer needs and desire compute sales prices, total purchase and receive and process cash or credit payment Answer question regarding the store and its merchandise Prepare sales slips or sale contract
Maintain knowledge of current sales and promotions, policies regarding payments and exchanges, and security practice Place special orders or calls to other stores to find desire items Bakery Associate
DILLONS - Topeka, KS
August 2011 to March 2013
Clean and sanitized work areas, equipment, utensils, dishes, or silverware Prepare a variety of food, such as meats, following approved procedures
Take customer specialty order, answer customer questions Place food in warmers for immediate service, or store food in designated containers CASHIER
LOWES - Topeka, KS
May 2012 to September 2012
Receive payment by cash, check, credit card, vouchers, or automatic debit Assist customers by providing information and resolving their complaints Establish or identify price of goods, and tabulate bills using cash
register, or optical price scanners Greet customers Answer questions Education
High School Diploma
PARKRIDGE PRIVATE SCHOOL - Long Beach, CA
Skills
• Basic Math
• Customer Care
• Food Handling
• Food Safety
• Meal Preparation
• Cake Decorating
• Cash Handling
• Customer Support
• Math
• CSR
• Cooking
• Food Preparation
• Kitchen Experience
• Call Center
• Food Service
• Customer Service
• Customer service
• HIPAA
• Medical terminology
• Typing
Certifications and Licenses
Food Handler Certification
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