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Client Relations Office Manager

Location:
Frederick, MD
Posted:
August 04, 2025

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Resume:

Nichole P. A. McNeill Tichy

**** ********* **. ********* ** 21787 410-***-**** ***********@*****.*** Professional Summary

Dedicated and detail-oriented healthcare and dental office professional with over two decades of experience in office management, surgical coordination, client relations, and staff leadership. Proven track record in streamlining operations, recruiting and onboarding personnel, managing insurance and billing systems, and facilitating compliance with HIPAA and OSHA regulations. Adept in using industry-standard software and CPT coding, with a reputation for adaptability, reliability, and strong interpersonal skills that foster lasting relationships with both clients and colleagues. Core Skills

- Staff recruitment, onboarding & training

- Surgical scheduling & hospital procedure coordination

- Medical and dental insurance management

- CPT coding and billing systems

- HIPAA and OSHA compliance oversight

- Payment collection, deposits, and petty cash handling

- Team leadership and office operations

- Proficient in Softdent, Eagle Soft, Dentrix, FileMaker Pro, and Dolphin

- Client relations and conflict resolution

Work Experience

Dental Medical Associates - Scheduling Coordinator Millsboro, DE 2022–2025

Job Duties:

- Scheduling Staff

- Managing incoming phone calls

- Recruiting potential and new staff

- On-boarding new staff

- On-boarding new clients and finalizing contracts

- Payment collection

- Fielding and filling weekly staffing requests.

- Client Relations

Charles P. McCausland III, D.D.S. - Office Manager Towson, MD 2007–2013, 2020–2022

Job Duties:

-Maintain current dental insurance information andrecords.

-Completing daily reports, closing out the day, anddeposits

-Scheduling and confirming appointments

-Sterilization of instruments

-Maryland Uniform Dental Credentialing and MalpracticeInsurance

-Recruiting new employees

-Arrange Compliance meetings

-Accounts Receivable/Payment management

-Manage front desk and customer complaints

-Inventory management

-Bank Deposits and Petty cash

Maryland Vascular Specialist - Office Manager/Surgical Coordinator Cockeysville, MD 2019–2020

Job Duties:

-Grow and maintain a vast understanding of vascularterminology

-Schedule Hospital procedures for VSA patients andhospital in-patients

-Maintain an understanding of the types of proceduresperformed by VSA

-Utilization of CPT coding book

-Review week-sheets daily and make changes as necessaryin the office or operating room schedules

-Review and approve paylocity accounts for staff

-Manage coverage for my office

-Job-duty and work-load evaluations and reevaluations

-Attend monthly manager meetings and review meetingminutes with staff

-Staff training

-Bank Deposits, Petty Cash and Copay logs, InvoiceManagement

-Order office supplies and food supply for providersand staff

-Keep VSA forms updated

-Respond to emails

-Communicate with other managers and senior leadership.

-Report compliance issues to senior leadership (HIPPAand OSHA) Vascular Surgery Associates - Office Manager/Surgical Coordinator Towson, MD 2018–2019

Job Duties:

-Grow and maintain a vast understanding of vascularterminology

-Schedule Hospital procedures for VSA patients andhospital in-patients

-Maintain an understanding of the types of proceduresperformed by VSA

-Utilization of CPT coding book

-Review week-sheets daily and make changes as necessaryin the office or operating room schedules

-Review and approve paylocity accounts for staff

-Manage coverage for my office

-Act as office coverage for staff vacations/call-outswhen necessary

-Job-duty and work-load evaluations and reevaluations

-Attend monthly manager meetings and review meeting minutes with staff

-Staff training

-Bank Deposits, Petty Cash and Copay logs

-Invoice Management

-Order office supplies and food supply for providersand staff

-Keep VSA forms updated

-Respond to emails

-Communicate with other managers and senior leadership.

-Report compliance issues to senior leadership (HIPPAand OSHA) Dental Medical Associates - Receptionist/Consultant White Marsh, MD 2014–2018

Job Duties:

-Maintain current Dental insurance information andrecords

-Complete daily reports, closing out the day, preparingand making deposits- Scheduling and confirming appointments

-Maryland Uniform Dental Credentialing

-Accounts Receivable/Payment management

-Manage front desk and customer complaints

-Organize filing systems

-Proficient in Softdent, Eagle Soft, Dentrix, FileMaker Pro, and Dolphin

-Experience with treatment planning (i.e. Coordinatewith the doctor for treatment recommendations, insurance billing, cost detailing for patients and treatment scheduling) Baltimore County Public Schools - Substitute Teacher Baltimore, MD 2006–2008

Job Duties:

-Worked with all grade levels and maintained classroom routines

- Delivered lessons and supported special education needs Helzberg Diamonds -Diamond Consultant/Sales

White Marsh, MD 2001–2006

Job Duties:

-Assisting clients and customers in store and ensuringthat their needs are met and/or addressed

-Reach and exceed monthly sales goals

-Customer service

-DCA Certified

-Key Holder

-Front office opening and closing including Bank Deposits Citibank -Financial Advisor

Baltimore, MD 2000–2001

Job Duties:

-Advised clients on financial products and managed accounts

-Account maintenance

-Assist with credit advances and payments

-Assist with account deposits/withdraws and foreigncurrency exchange

-Handled currency exchange and high-volume transactions

-Customer service

Gershbeck’s -Cake Decorator/Pastry Specialist

Baltimore, MD 1993–2004

Job Duties:

-Filled cake/pastry/Bread orders, assisted customers, and maintained stock

- Ensured a clean and organized work environment

Education

Kenwood High School — Diploma, 1997

Community College of Baltimore County — Completed coursework



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