Customer Care Client Relations

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Tiaya Monroe

Professional Summary

Experienced Facilities Management professional with a proven track record in managing multi-site operations, implementing efficient administrative systems, and ensuring compliance with HSE policies. Skilled in project management, team leadership, and client relations, with a strong focus on operational excellence and cost-effective solutions.

Core Competencies

Facilities Management (HVAC/FLS/OPS)

Project & Team Leadership

Budget & Financial Planning

Health & Safety Compliance

Contract Management

Client Relations & Customer Care

Vendor Management

HVAC Management

Process Improvement

Data Analysis & Reporting

Administrative Systems

Technology Proficiency

Effective Communication and Critical Thinking Skills

Professional Experience

Assistant Facilities Manager

JLL/USPS - Virtual September 2021 - Present

Manage over 2,000 postal locations, overseeing multiple service lines including Waste, Janitorial, Landscaping, Snow, HVAC, and general services.

Serve as a liaison between Postmasters and service suppliers & HVAC technicians, ensuring seamless day-to-day operations and high client satisfaction.

Conduct informational and sales presentations for team members, including executive staff.

Create and manage Corrigo work orders, process invoices, and generate financial reports, meeting aggressive deadlines.

Provide support for field technicians via Striven or Corrigo – on call, after hours customer care.

Analyze data using Smartsheets to validate task completion and ensure accurate reporting.

Facilities Coordinator

JLL/Honeywell Account - Fort Mill, SC August 2013 - September 2021

Coordinated day-to-day operations for multiple facilities, ensuring smooth processes and minimal interruptions.

Led HVAC, maintenance, housekeeping, and security teams, as well as the Safety Committee.

Managed budgets for over 23 sites, completing monthly financial reports using Corrigo, EnterpriseOne, Striven,and Marketplace.

Supported three Facilities Managers across the East coast, handling space planning, project management, vendor management, and customer relations.

Trained new Facilities Coordinators on purchase order systems and vendor management.

Managed work orders and collaborated with teammates and suppliers to achieve KPI targets.

HSE Administrator / Administrative Assistant

Honeywell - Fort Mill, SC May 2010 - August 2013

Maintained Safety Logs and Hazardous Chemical inventory, ensuring site compliance with HSE regulations.

Supported energy savings and waste reduction programs.

Managed onsite contractors for various trades and participated in site reviews.

Provided administrative support to Facility Management and Executive Officers.

Education

York Technical College, Rock Hill, SC (2009)

South Carolina State University, Orangeburg, SC (1997-1999)

Rock Hill High School, Rock Hill, SC (1997)

Technical Skills

Microsoft Office Suite, Corrigo, BuildOps, FieldEdge, EnterpriseOne, Marketplace, Smartsheets, Bluebeam Revu, Adobe Photoshop and Illustrator

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