Customer Service Quality Assurance

Barbara Walker

***************@*****.*** – 205-***-**** 1903 Heritage Rd Moody, Al 35004

Summary –

I worked at Walmart supercenter for 25 years. I am dependable and a quick learner. I have formerly worked for a cleaning service and have also kept books for an antique store. I have received several workplace rewards including: cleanest department, 1st place for VPI, and also received three merit raises for going above and beyond my position. I do my best at every opportunity to improve the work environment. My years of experience have given me vast knowledge and multiple skills that apply to many different work environments.

Skills-

● Loss prevention

● Merchandise Rotation, and stocking

● Equipment Operation

● Planogram Execution

● Order receiving

● Price checking

● Display Assembly

● Product labeling

● FIFO stocking

● Customer Service

● Punctual and Reliable

● Safety Processes and Procedures

● Stockroom maintenance

● Money Handling

● POS system proficient

● Pallet Jack Operation

● Heavy Lifting

Experience-

Walmart Leeds, Al Stocker 04/23 – Current

● Received and processed incoming shipments of merchandise

● Recorded quantity, type and value of items received

● Stocked shelves with new products

● Maintained accurate inventory records

● Inspected product for damage or defect

● Provided costumer service by answering questions about product location, price and availability

● Assisted costumers by locating items and loading heavy purchases into vehicles Walmart Leeds, Al Department Manager

● Lead and managed a team of 10 employees in the department, ensuring that all task are completed efficiently and on time

● Developed strategies to improve customer service and increase sales

● Coached and trained new staff members, and provided conducted regular performance reviews

● Implemented cost saving initiatives throughout the department while maintaining high standards of quality assurance

● Created monthly schedules for all staff members to ensure adequate coverage during peak hours

● Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes

● Monitored daily sales figures tot rack trends in consumer buying behavior

● Managed budgets efficiently

● Provided technical support as needed when troubleshooting issues related to equipment or software

● Assisted in recruiting qualified candidates for open positions, and identified training needs among staff members

● Handled shift overstock, restocking and inventory control

● Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities

● Enforced safety rules and policies

References –

Anita Durden 205-***-****

Tracy Watson 295-***-****

Laurie Burgess 205-***-****

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