High-Volume Food Safety
Resume:
CONTACT
FD 256**-***** Nairobi, Kahawa Wendani
Church
ombasaritahgmail.com
RITAH NYABONYI OMBASA
SUMMARY
Dynamic and customer-centric waitress with
extensive experience in high-volume dining
environments, excelling in seamless service
delivery, order accuracy, and customer
engagement. Adept at enhancing guest
satisfaction through active listening, efficient
service execution, and adaptability in fast-paced
settings. Demonstrates expertise in optimizing
workflow, maintaining hygiene standards, and
implementing upselling techniques that drive sales and increase patron retention. Passionate about
delivering exceptional dining experiences by
anticipating customer needs, managing service
flow, and upholding hospitality excellence. Quickly adapts to evolving service demands while
collaborating with teams to achieve operational
efficiency and service excellence.
Hard Skills:
• Order Management & Processing
• Customer Relationship Building
• Food Safety & Sanitation Compliance
• Upselling & Cross-Selling Strategies
• Service Workflow Optimization
• Point of Sale (POS) System Operations
• High-Volume Dining Management
• Event Catering & Banquet Service
• Complaint Resolution & Conflict Management
Soft Skills:
• Active Listening & Communication
• Adaptability & Problem-Solving
• Teamwork & Collaboration
• Multitasking in High-Pressure Environments
• Time Management & Task Prioritization
• Leadership & Staff Mentorship
• Attention to Detail & Service Accuracy
• Emotional Intelligence & Customer Sensitivity
• Critical Thinking & Decision-Making
SKILLS
• Culinary Innovations & Food Pairing Techniques
• Customer Experience Enhancement Strategies
• Hospitality Technology & Digital Ordering Trends
• Personal Development & Service Training
• Exploring Global Dining Cultures
INTERESTS
-Fluent in English and Swahili (Spoken and written) LANGUAGE
•Degree in IT
Africa International University
2018-2022 (Awaiting Graduation in July)
•Kenya Certificate of Secondary Education (KCSE)
Oyugi Ogango Secondary School
2013-2016
•Kenya Certificate of Primary Education
Iraya Primary School
•Marketing Course
AdLeaks School of Marketing
2021-Present
EDUCATION
Stedmak Hotel
Waitress
• Orchestrated seamless dining experiences by managing customer orders, coordinating service timing, and ensuring high guest satisfaction levels
• Engineered an optimized table allocation system that reduced wait times by 20%, enhancing service efficiency
• Developed personalized service strategies, increasing customer retention and repeat visits by 30%
• Led a cross-functional collaboration between kitchen and service staff, reducing meal preparation delays by 25%
• Analyzed guest feedback, identifying key improvement areas and implementing changes that boosted positive reviews by 40%
• Maintained strict adherence to food safety and hygiene regulations, achieving 100% compliance in health inspections
• Upsold premium menu items, elevating per-table revenue by 15% through strategic recommendations and customer engagement
• Streamlined order-taking accuracy, reducing miscommunication errors by 35% and enhancing overall service quality
• Trained five junior waitstaff, improving team efficiency and ensuring consistency in service standards
Feb 2019 - - Dec 2020
Simbisa Brands
Waitress
• Spearheaded efficient table turnover strategies, increasing restaurant capacity utilization by 25% during peak hours
• Designed and implemented a personalized upselling approach, raising average customer spending by 18%
• Leveraged active listening skills to anticipate guest needs, reducing complaint resolution time by 40%
• Managed high-pressure service periods, achieving a record 98% customer satisfaction rating based on feedback surveys
• Integrated technology-driven order processing, decreasing service errors by 30% and improving kitchen coordination
• Assisted in inventory control and stock management, reducing waste and optimizing supply utilization by 22%
• Enhanced teamwork by mentoring new hires, fostering a cohesive and customer-oriented service culture
• Developed and enforced an efficient cleaning schedule, ensuring compliance with industry hygiene standards
• Conducted menu training sessions, equipping staff with product knowledge that increased cross-selling success by 35% Mar 2020 - - Aug 2024
EXPERIENCE
Notable Projects
PROJECTS
Available upon request
REFERENCE
• Led service team reorganization, cutting service delays by 20%
• Introduced order-tracking system, reducing meal delivery errors by 30%
• Conducted customer feedback analysis, driving 40% improvement in service ratings
• Spearheaded a cross-selling campaign, increasing beverage sales by 25%
• Developed training modules, boosting staff efficiency and service speed by 15%
• Initiated guest preference tracking system, enhancing personalized service experiences
• Designed table management strategy, increasing customer seating efficiency by 18%
• Implemented hygiene and safety audit protocols, achieving full compliance in inspections
• Managed high-volume event service, maintaining operational excellence under peak demand
• Increased guest retention by 30% through exceptional service execution
• Reduced order processing time by 25% with optimized workflow strategies
• Achieved 98% positive customer feedback across service assessments
• Lowered service-related errors by 35% through enhanced communication techniques
• Maximized revenue by 18% through targeted upselling and cross-selling initiatives
• Maintained 100% compliance in food safety inspections throughout tenure
• Mentored junior staff, improving team performance and service delivery consistency
• Spearheaded workflow improvements, cutting customer wait times by 20%
• Optimized menu knowledge training, increasing sales of high-margin items by 35% ACHIEVEMENTS & AWARDS
• Community Meal Service Coordinator, Local Shelter
• Event Hospitality Assistant, Charity Fundraisers
• Youth Mentorship & Skills Development Trainer
VOLUNTEER EXPERIENCE
Contact this candidate