Leader
Resume:
Thomas Sprow III
Fredericksburg, VA *****
************@*****.***
Professional Summary
Seasoned and motivational leader with over 20 years of customer service experience. Proven track record of success in fast-paced kitchen environments, serving as a Line Cook, Shift Lead, and Manager. Skilled in efficient training methods, supported by a Bachelor of Arts with a specialization in Education. A strong communicator, effective leader, and proactive problem solver who fosters teamwork and consistently exceeds performance goals.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
Wingstop-Ellicott City, MD
March 2021 to November 2024
• Recruited, hired, trained, and developed team members to support long-term growth and uphold franchise brand standards.
• Oversaw daily operations, including purchasing, staff scheduling, and customer relationship management to ensure efficiency and satisfaction.
• Increased revenue by 45% within the first year through strategic improvements in service delivery and operational execution.
• Maintained optimal inventory levels and upheld strict quality and state food safety standards.
• Set and tracked team performance goals, fostering a culture of excellence, teamwork, and delivering exceptional guest experiences.
Dining Room Manager
Fraternal Order of Eagles-Fredericksburg, VA
March 2018 to March 2020
• Delegated responsibilities and led a diverse team of 5–10 employees in completing daily operational tasks.
• Proactively restored the kitchen to proper food safety and sanitation standards upon hiring, ensuring full compliance with health regulations.
• Developed and implemented a custom training program to onboard and educate new employees effectively.
• Maintained daily cleanliness and functionality of the restaurant and kitchen equipment to support a safe and efficient work environment.
• Conducted daily team meetings to boost morale, communicate goals, and motivate staff toward consistent high performance.
• Gained proficiency in preparing food efficiently in a high-volume, fast-paced environment while maintaining quality and accuracy.
Kitchen Manager
Fricker's-Adrian, MI
2015 to 2018
• Drove positive sales growth through strategic planning, team development, and operational efficiency improvements.
• Maintained a healthy, safe, and secure environment by enforcing company, federal, and state food safety and sanitation standards and procedures.
• Drove optimal team performance through clear communication of job expectations, hands-on training, effective scheduling, coaching, counseling, and consistent enforcement of policies.
• Controlled operational costs by closely monitoring food usage, minimizing waste, and managing labor efficiencies.
• Achieved staffing objectives by recruiting, selecting, and training high-quality team members to align with company values and performance standards.
Intake and Processing Officer
Lenawee Development Corporation-Adrian, MI
2015 to 2016
• Obtained and verified personal information for clients and their agents to ensure compliance with intake procedures.
• Reviewed and communicated rules and regulations with new clients to meet LDC and Lenawee County Parole and Probation guidelines.
• Assigned living spaces and personal lockers, calculated release dates, and managed collection of outstanding balances.
• Maintained accurate client records through daily case management and tracking using Microsoft Word, Excel, and QuickBooks.
• Reported client activities and incidents to respective agents on a daily basis and responded promptly during emergencies.
• Administered breathalyzer and urinalysis tests daily per court and agent requests, ensuring documentation and confidentiality.
Assistant Manager
Dairy Queen-Columbus, OH
2009 to 2014
• Led the successful grand opening of a previously closed store, establishing operational standards and team structure from the ground up.
• Managed staffing efforts, including hiring, onboarding, and training of new employees to align with brand expectations.
• Handled all cash transactions, reconciliations, and daily bank deposits with accuracy and accountability.
• Resolved customer service issues promptly while actively participating in community outreach to build local brand recognition.
• Created daily food production documentation, scheduled employee shifts, and monitored labor costs to ensure efficiency.
• Generated weekly inventory reports, verified invoice accuracy, and maintained cost control through diligent purchasing oversight.
Education
Bachelor of Arts in Education
Ashford University-San Diego, CA
Associate of Science in Business Administration
Ohio Dominican University-Columbus, OH
Skills
• Restaurant Management (10+ years)
• Experience Working With Students (10+ years)
• Warehouse Supervisor Experience (5 years)
• Food Safety (10+ years)
• Warehouse experience (5 years)
• Microsoft Excel (3 years)
• Restaurant Experience (10+ years)
• Microsoft Office (10+ years)
• Forecasting (2 years)
• Time management (10+ years)
• Training & Development (10+ years)
• Microsoft Word (3 years)
• Moving Experience (3 years)
• Tutoring
• Microsoft Powerpoint (3 years)
• Management (10+ years)
• Case Management (3 years)
• Purchasing
• English (10+ years)
• Food Production (10+ years)
• Labor Cost Analysis (5 years)
• Kitchen Management Experience (10+ years)
• Utilization management (5 years)
• Kitchen Experience
• POS
• Leader (10+ years)
• Shift Management (10+ years)
• Logistics (5 years)
• Food Preparation (10+ years)
• Culinary (10+ years)
• Employee Orientation (10+ years)
• Supervising experience (5 years)
• Catering (6 years)
• Food Service (10+ years)
• Classroom Management (3 years)
Certifications and Licenses
Food Handler Certification
ServSafe
April 2023 to April 2028
ServSafe Food Protection Manager Certification
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