Customer Service Delivery
Resume:
Kgomotso Justine Mathe
CSD Manager
Contact
Address
Birch Acres, South Africa 1618
Phone
********@*****.***
Skills
Managerial skills
i2 Transportation Manager
Languages
English
Afrikaans
Zulu
Sepedi
Isixhosa
Experienced Csd Manager with over 8 years of experience in the Logistics Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic Csd Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Motivated to learn, grow and excel in the Logistics Industry.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service, best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experience by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Work History
Key Accounts
2023-08 –
Current Seabourne Logistics – Kempton Park
Csd Supervisor
2023-08 –
2025-02 Seabourne Logistics – Kempton Park
Identified issues, analyzed information and provided solutions to problems.
Worked with customers to understand needs and provide excellent service.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Resolved problems, improved operations and provided exceptional service.
Maintained an excellent attendance record, consistently arriving to work on time.
Used coordination and planning skills to achieve results according to schedule
2014-07 - Current
Csd Manager
Dynamic Logistics Solutions, Stilfontien
Identified issues, analyzed information and provided solutions to problems.
Worked with customers to understand needs and provide excellent service.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Resolved problems, improved operations and provided exceptional service.
Maintained excellent attendance record, consistently arriving to work on time.
Used coordination and planning skills to achieve results according to schedule.
2014-07 - 2014-10
Receptionist
Dynamic Logistics Solutions, Stilfontein
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Resolved customer problems and complaints.
Keep reception area clean and neat to give visitors positive first impression.
Maintained confidentiality of information regarding clients and company.
Answered phone promptly and directed incoming calls to correct offices.
Corresponded with clients through email, telephone or postal mail.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Provided callers with address, directions, company website and related information.
Provided clerical support to company employees by copying, faxing and filing documents.
Scheduled and confirmed appointments and meetings for senior management team.
Sorted, received and distributed mail correspondence between departments and personnel.
Restocked supplies and submitted purchase orders to maintain stock levels.
Responded to inquiries from callers seeking information.
Routed business correspondence, documents and messages to correct departments and staff members.
Handled complaints and questions, and re-directed calls to other team members.
Greeted customers and visitors in-person and via telephone calls.
Education
1999-01 - 2004-12
High School Diploma
Bedfordview High School - South Africa
Certifications
2016-04
OCUPATIONAL HEALTH & SAFETY
2016-04
LABOUR LAW IN THE WORKPLACE
2016-04
CONSUMER PROTECTION ACT
Additional Information
NAME : AGNES MOLAMU
RELATIONSHIP : MANAGER
COMPANY : RE DIRA MMGO CONSTRUCTIONS
CONACT NUMBER : 084-***-****
NAME : HLEZIPHI LESELE
RELATIONSHIP: COLLEGUE
CONTACT NUMBER : 073-****-***
NAME : WILLIE OTTO
RELATIONSHIP : MANAGER
CONTACT NUMBER : 082-***-****/010-***-****
COMPANY : DYNAMIC LOGISTICS SOLUTIONS
NAME : LANE BIGGS
RELATIONSHIP : COLLEGUE
CONTACT NUMBER : 063-***-****
COMPANY : SEABOURNE LOGISTICS
NAME : HANNIE ALBERTS
RELATIONSHIP : SUPERVISOR
CONTACT NUMBER : 082-***-****
COMPANY : SEABOURNE LOGISTICS
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