Customer Service /Waiter

DAVIS NAKWEYA

Nairobi, Kenya *** *** *** ************@*****.***

Professional Summary

Hardworking and self-motivated waiter with over 3 years of experience in customer service roles, including restaurant service and professional cleaning. Skilled in providing high- quality service in fast-paced environments, maintaining cleanliness standards, and working effectively in a team. Known for being reliable, quick to learn, and committed to delivering a positive experience to customers and clients.

Work Experience

• Waiter

Zen Garden – Westlands, Nairobi

December 2021 – Present

- Attended to customers’ requests and ensured orders were accurately taken and promptly served

- Assisted guests in selecting menu items and ensured satisfaction before they left

- Maintained cleanliness of tables and dining area throughout shifts

- Worked closely with kitchen staff and fellow waiters to provide smooth service

• Cleaner – Office and Corporate Sites (e.g. Safaricom Limited) Parapet Cleaning Company – Nairobi

June 2019 – January 2021

- Responsible for cleaning and maintaining office spaces, including corporate sites like Safaricom Limited

- Ensured cleanliness of workstations, meeting rooms, and common areas

- Reported maintenance needs and followed health and safety protocols

- Provided support for special cleaning assignments as needed

• Housekeeping Team Leader

Parapet Cleaning Company – Nairobi

January 2020 – November 2021

- Supervised room cleaning and ensured high standards of hygiene and order

- Reported damaged or forgotten items to management

- Trained and supported junior staff in proper cleaning procedures

- Earned a certificate in team leadership

• Service Food and Beverages Personnel

Shade Hotel – Karen, Nairobi

January 2015 – December 2019

- Assisted in food and beverage preparation and service

- Provided friendly and efficient customer service

- Participated in team-building activities and skills development

• Cleaner and Gardener

Kenya Meteorological Institute

January 2014 – August 2014

- Maintained cleanliness of grounds and buildings

- Performed basic landscaping and gardening tasks

Education

• Housekeeping & Restaurant Service Certificate

Emperor School of Catering and Hospitality

July 2015 – September 2015

• Certificate in Basic Computer Skills

Blitz Computer College

August 2014 – December 2014

• Kenya Certificate of Secondary Education (K.C.S.E) Musungu Boys High School

2010 – 2013

Skills

- Customer Service

- Office & Corporate Cleaning

- Teamwork and Communication

- Food and Beverage Service

- POS Handling

- Housekeeping and Hygiene Standards

- Cooking and Kitchen Assistance

- Gardening and Grounds Maintenance

- Computer Basics (MS Word, Email)

Referees

• Ms. June Wanja

Human Resource Manager, Zen Garden

Phone: 073*-***-***

• Polycap Ashinjila

Godfather

Phone: 072*-***-***

Contact this candidate