Customer Service Data Entry
Resume:
Patricia Mahoney
Customer Service Professional
CONTACT: ************@*****.***
https://www.linkedin.com/in/pdmahoney0701
PROFESSIONAL SUMMARY:
Customer-centric professional with 15+ years of
experience in administrative operations, client retention, and supply chain management. Expertise in managing high-volume communications across multiple channels while maintaining exceptional quality standards.
Proficient in CRM software (Salesforce, Zendesk),
Microsoft Office Suite, and payment technology
platforms. Strong multitasker with advanced data entry skills (75 WPM), effective troubleshooting abilities, and excellent written/verbal communication. Proven team player who delivers professional service excellence. Dual Irish citizenship with English fluency and conversational Spanish proficiency.
SKILLS:
● CRM Software: Salesforce / Zendesk
● Microsoft Office Suite / Excel / Teams
● Payment Technology Software
● Data Entry: 75 /WPM with high accuracy
● Quality Assurance / Attention to Detail
● Multitasking / Positive Attitude
● Professional Communication (written and
verbal)
CERTIFICATES:
● Risk Prevention in Office Workplaces
● Advanced Information Security Course
● CPR / AED Certification
ADDITIONAL INTERESTS:
● Ski / Golf / Classically Trained Pianist / Violin VOLUNTEER:
● Make-A-Wish Foundation of the Hudson Valley
EXPERIENCE:
CUSTOMER SERVICE AGENT:
ASSIST DIGITAL (Apr. 2023 - Jun. 2024)
Managed high-volume client communications via phone, chat, and email for the Global English Language
Department (GEL), successfully retaining subscription accounts through professional handling of challenging and difficult customer interactions. Resolved customer service requests and inquiries while maintaining quality service standards and providing regular data updates to management via Google Sheets for performance tracking and analysis.
CUSTOMER SERVICE ASSOCIATE:
CASAFINA LIVING (Oct. 2020 - Jun. 2022)
Managed supply chain operations for imported
Portuguese tableware, ensuring accurate tracking and timely deliveries. Collaborated with field teams,
leadership, and logistics staff to streamline order fulfillment processes. Handled vendor communications and maintained shipment tracking across multiple
platforms.
ADMINISTRATIVE ASSISTANT:
HUDSON VALLEY CABINETS (Sep. 2019 - Mar.
2020) COVID-19 RELATED LAYOFF
Oversaw daily operations for a custom cabinetry
company specializing in kitchen, bath, closet, laundry, and mudroom solutions. Maintained showroom displays including granite samples, hardware, and door styles to support customer design selections. Handled financial operations using QuickBooks and collaborated with CAD software to create design layouts for client quotes. Worked directly with customers throughout the design process to deliver high-quality, tailored cabinetry solutions.
EDUCATION:
AAS BUSINESS MANAGEMENT
SUNY Cobleskill - College of Agriculture & Technology, Cobleskill, NY (Jun. 1991)
BSS BUSINESS MANAGEMENT
PACE University, Pleasantville, NY (Jun. 1993 - less 10 Cr.)
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