Customer Service Food Safety
Resume:
PROFESSIONAL SUMMARY
As a dedicated waiter, I bring a passion
for hospitality and customer service to
every interaction. With a warm and
welcoming demeanour, I strive to create
a pleasant dining experience for each
guest.
Skilled in menu knowledge, order
taking, and ensuring timely service, I
excel in multitasking and maintaining a
professional yet friendly attitude under
pressure.
I enjoy engaging with customers,
anticipating their needs, and ensuring
their satisfaction throughout their dining
experience. With a commitment to
teamwork and efficiency, I contribute to
a positive atmosphere and contribute to
the smooth operation of the restaurant.
SKILLS
Customer service: Providing excellent
service to guests, addressing concerns
promptly, and ensuring a positive dining
experience.
Communication skills: Clearly taking
orders, communicating with kitchen
staff, and interacting with customers in a
friendly and professional manner.
Time management: Prioritizing tasks
and serving customers in a timely
manner, especially during busy periods.
Problem-solving: Addressing customer
issues quickly and effectively, finding
solutions to unexpected situations.
Teamwork: Collaborating effectively
with other staff members to provide
seamless service.
Food safety: Understanding and
adhering to food safety regulations.
HOBBIES AND INTERESTS
• Socializing
• Watching movies
• Swimming
WAYNE MAIGUA KAMAU
(Waiter)
Mobile: +254*********
Email: ************@*****.***
Languages: English And Swahili
WORK EXPERIENCE
November 2024 To Date
Waiter
Café Amka
Duties and responsibilities
Setting up Dinning Areas, Cleaning and clearing table, Delivering food and beverage and refiling essentials.
Customer interaction greeting guests, providing menu information and handling guest concerns.
Assisting colleagues during busy periods, foresting a team oriented atmosphere to improve overall service
Ensuring guest satisfaction, anticipated additional needs and happily fulfilment request.
Coordinating team members to serve and clear orders accurately and promptly
Delivered friendly and fats service high volume food and drinks orders at peak times
August – October 2024
Internship (Waiter)
Mawimbi Seafood Restaurant And Cafe
Duties and responsibilities
Welcomed customers and provided menus, ensuring a pleasant dining experience.
Took accurate food and beverage orders and communicated them to the kitchen staff.
Served meals and drinks promptly, maintaining high service standards.
Ensured cleanliness of dining areas, including tables, chairs, and floors.
Assisted customers with dietary requirements or special requests.
Maintained knowledge of menu items to make recommendations to customers.
Processed payments and issued receipts accurately. EDUCATION
2024
World Class Barista & Mixology College
Advance Professional Barista
2024
CAP Youth Empowerment Institute
Certificate in Hospitality (Food & Beverage Management). 2020 - 2023
Kenya Certificate of Secondary Education (KCSE)
Matungulu Boys High School
REFERENCES
1. Rechael Nderitu 2. Dorcas Maina
Supervisor Hospitality Facilitator
Café amka CAP Youth Empowerment institute
Contact this candidate