Customer Service Delivery

LUCY WANJA

GITHINJI

Waitress.

PROFESSIONAL SUMMARY

Hard working and friendly waitress with over 4 years of experience and casual and fine dining restaurants. Proven ability to deliver prompt, attentive and high- quality service while prompt, attentive and high- quality service in taking orders, handling POS systems, resolving customer complains, maintaining a clean, welcoming dining environment.

Nationality: Kenyan

Gender: Female

Passport no: BK986977

Mobile: +254-*********

Email: *****************@*****.***

Skills

• Customer service

• Order taking and food delivery

• POS system operation

• Multi-tasking and Time management

• Table setting and clearing

• Cash and card transactions

• Handling guests complains

• Team work knowledge

• Upselling techniques

WORK HISTORY

Waitress

THE OAK BAR $ RESTAURANT

January2022- May 2025

• Great guests, present menus, take drink and food orders politely and service promptly in a high traffic bar environment.

• Ensure timely delivery of meals and drinks while checking on guest satisfaction

• Operate POS system efficiently and manage cash and transactions accurately.

• Collaborated with other departments to ensure seamless service delivery and maintain a positive, team-oriented work environment.

• Provided room service, took orders and served food and beverage to guests in their rooms.

• Suggest daily special and upsell desserts and beverages.

• Resolve customer issue quickly ensuring guests satisfaction.

• Collaborated with servers and kitchen staff to ensure seamless service delivery and maintain a positive team-oriented work environment.

• Assist with setting and closing the restaurant including cleaning and restocking.

Grill Park Bar $ Restaurant

Waitress

December 2020 – November 2021

• Provided attentive service to over 100 guests daily in a busy restaurant setting

• Answer questions about the menu and make recommendations.

• Followed hygiene standards and COVID-19 protocols.

• Provided exceptional customer service, mixed and served drinks and managed cash and credit transactions.

EDUCATION

2025

Bandari Maritime Academy

Standards of Training, Certification, and

Watchkeeping for Seafarers.

2019 - 2020

Catering in hotel supervision

Certificate of food and beverage

2013 – 2016

Muthua-ini Girls Secondary

School

Kenya Certificate in secondary

Educations.

2005 - 2012

Sweet Waters Primary School

Kenya Certificate in Primary Educations.

HIGHLIGHTS

• Multicultural Guest Handling.

• Time management.

• Upselling techniques.

• Conflict resolution.

• Multitasking.

• Team collaboration.

• Food and beverage knowledge.

• Teamwork and Safety Focused

HOBBIES

• Voluntary and charity walks

• Travelling

• Exploring new ideas and cultures

• Hiking

• Ensuring cleanliness and hygiene by keeping the service area, bar and tables clean and tidy.

• Also by following food safety and hygiene standards.

• Cleaned and maintained tables by clearing empty glasses and plates from tables.

• Wiping and resetting tables for the next guests.

• Ensuring correct presentation and follow safety standards

• Extend appropriate greeting to all guests and crew at every opportunity.

• Apply hospitality standards at all times in the company premises.

• Follow up Time and Attendance policy.

LANGUAGES

Swahili: Native

English: Proficient

REFEREE

Mr Anthony Kimata

CEO

The Oak Bar and Restaurant

Tel: +254-*********

Mr Joseph Thuku

Supervisor

Grill Park Bar and Restaurant

Tel: +254-*********

Contact this candidate