Customer Service Inventory Management
Resume:
DANIS MURIITHI MUTEGI
CONTACT
EDUCATION
*********@*****.***
SUMMARY
Accomplished culinary professional with over
three years of extensive experience specializing in à la carte restaurants, pizza craftsmanship, and
sauce preparation. Recognized for consistently
delivering high-quality cuisine and maintaining
exceptional kitchen standards. Adept at
implementing e client kitchen systems, ensuring
customer satisfaction, and excelling in fast-paced, high-demand environments. Combining superior
technical skills with strong communication and
interpersonal abilities, consistently driving team success and enhancing the dining experience.
Enthusiastic about contributing to a dynamic
kitchen team with a passion for culinary
excellence.
SKILLS
Hard Skills:
- Inventory Management and Stock Control
- Financial Reconciliation and Reporting
- Procurement and Supplier Management
- Cash Handling and Transaction Processing
- Hospitality and Customer Service
Soft Skills:
- Leadership and Team Management
- Communication and Interpersonal Skills
- Problem-Solving and Decision-Making
- Adaptability and Flexibility
- Attention to Detail and Organizational Skills
INTERESTS
- Active involvement in community service and
volunteer work, including organizing local events and charity drives.
- Passion for hospitality and customer service, with a focus on enhancing guest experiences.
- Enthusiast in technology and software, exploring advancements to improve operational e ciency.
LANGUAGE
-Fluent in English and Swahili (Spoken and written) REFERENCE
Mr. Jacob Mugambi
Deputy Accountant
Izaak Walton Inn -Hotel
Telephone + 254 (0) 726 -102 940
Mr. Elias Mutua
Governmet Of Kenya
D.O.- District O cer -Maua
Telephone + 254 (0) 720 -679 237
2001-2002
KENYA SCHOOL OF MONETARY STUDIES
NAIROBI,KENYA
DIPLOMA IN INFORMATION TECHNOLOGY -(IMISLONDON)
2001
CATHOLIC UNIVERSITY (C.U.E.A.) -NAIROBI, KENYA
CERTIFICATE OF ECONOMIC STUDENT ASSOCIATION
2015 April
KENYA UTALII COLLEGE -NAIROBI,KENYA
FOOD AND BEVERAGE CONTROL REFRESHER.
1996-1999
CHOGORIA BOYS HIGH SCHOOL -MERU,KENYA
KENYA CERTIFICATE OF SECONDARY EDUCATION
1988-1995
KANGARU / KAMIU PRIMARY SCHOOL -EMBU, KENYA
COMPLETED KENYA CERTIFICATE OF PRIMARY
EDUCATION
2000-October
VALIANT TECHNOLOGIES-NAIROBI, KENYA
CERTIFICATE IN COMPUTER PACKAGES (P.C)
CERTIFICATION
- P.E.M.R.I (2016-July): Team Building, Time Management, Communication Skills, Public Relations, Customer Care Services, Fundamentals of Offi ce Management, Stress
Management, Code of Conduct and Work Ethic.
- Kenya Utalii College (2015-April):E effective Control, Cost Control, Sales and Pro t, Purchasing
and Supplies Control, Production Control, Sales Control.
- Izaak Walton Inn (2014-November): Certifi cate in Team Building.
- Electoral Commission of Kenya (2007-December): Certifi cate as a Polling Clerk during
General Elections.
- The Navigators (2001-December): Certifi cate in Growing in Discipleship.
- AMFEF & Plan International Kenya (2001-May):Certifi cate as a Peer Educator in AIDS Control,
HIV, STIs.
- Chogoria Boys High School (1999-April): Certifi cate in Poetry-Mashairi.
- Help Age Kenya (1994-July): Certi cate in Taking Care of the Aged in the Society. EXPERIENCE
F+B Supervisor:
-Ensuring smooth running of the company
-Leading a group of employees to achieve desired results of the company
-To communicate the company’s policy/needs
-Oversee employee’s performance and provide guidance - Identify development needs and manage.
-Manage relationship between staff and organization Party Island Lounge and Grill - Naivasha
F+B Supervisor:
-Setting clear goals and objectives for the team
-Effective communication in team supervision
-Delegate tasks and assign responsibilities
-Monitoring of team performance
-Enhance team development
Independent Electoral and Boundaries Commission
(I.E.B.C.)
Presiding
officer:
-
Verify
and
the
identity
of
over
5,000
voters,
maintaining
a
99.8%
accuracy
rate
in
data
management.
-
Assisted in setting up verification,
equipment and maintained them
throughout the verification
period, reducing equipment downtime by
30%
-
Collaborated with team members to troubleshoot technical issues, reducing
verification
time
by
15%
per
voter.
-
Ensured all verification documents were accurate
and
well
secured
achieving
zero
data
loss
incidents.
-
Supported
senior
staff
in
daily
reporting
and
data
entry,
ensuring
100
%
compliance
with
verification
protocols.
2024
To Date
2023-2024
August
2022
Independent
Electoral
and
Boundaries
Commission
(I.E.B.C.)
Voter
Verification
Clerk:
-
Processed
over
1,200
voter
registrations
with
a
98%
accuracy
rate.
-
Verified
and
updated
voter
records,
enhancing
data
integrity.
-
Assisted
in
managing
voter
queues,
reducing
wait
times
by
25%.
-
Collaborated with a team to ensure seamless operation of the verification
process.
March
2020
-
Sept
2022
White
Springs
Hotel
F+B
Front Office
Supervisor:
-
Led
a
team
of
15
front
office staff,
achieving
a
20%
improvement
in
customer
satisfaction
through
effective
training
and
mentorship.
-
Streamlined
the
check-in/check-out
process,
reducing
guest
wait
times
by
35%.
-
Implemented
new
guest
service
protocols,
increasing
positive
guest
feedback
by
25%.
-
Conducted
regular
audits
of
front
office
operations,
identifying
areas
for
improvement
and
achieving
a 30%
reduction
in
operational errors .
-
Monitored guest feedback and implemented changes that resulted in a
15
%
increase
in
repeat
guest
bookings.
-
Achieved
a
20%
increase
in
guest
satisfaction
scores
by
enhancing
front
office
operations.
-
Reduced
check-in
times
by
30%
through
streamlined
processes
and
staff
training
Dec
2019
–
-
Dec
2021
White
Springs
Hotel
F+B
General
Restaurant
Supervisor
/
Accountant:
-
Managed
daily
operations
for
a
150-seat
restaurant,
ensuring
consistent
service
quality
and
guest
satisfaction.
-
Conducted
weekly
inventory
checks,
reducing
discrepancies
by
50%
Mr.
Njiru
General
Manager
-G.M.
Alba
Hotels
-Mem
Telephone
+
254
(0)
727
-376
724
Former
Safari
Park
Hotel
-
Thika
Jan 2016 - Nov 2019
Otium Launge and Grill
- improved
stock
management
procedures.
-
Supervised
financial reconciliation for all transactions, maintaining a
99.5%
accuracy
rate
in
daily
revenue
reporting.
-
Developed
cost-effective
menus
in
collaboration
with
the
chef,
contributing
to
a
20%
increase
in
overall
restaurant
revenue.
-
Trained
and
managed
a
team
of
25
staff
members,
resulting
in
a
30%
decrease
in
staff
turnover
-
Implemented a
new
inventory
management
system,
reducing
discrepancies
by
40%.
-
Led
a
project
to
redesign
the
restaurant
layout,
resulting
in
a
25%
increase
in
seating
capacity.
Izaak
Walton
Inn
Hotel,
Embu
(4-STAR)
F+B
Chief
Cost
Controller:
-
Conducted
daily
stock
audits
across
4
outlets,
improving
inventory
accuracy
by
35%.
-
Developed and maintained comprehensive food cost reports, contributing
to
a
15%
reduction
in
food
costs.
-
Implemented stringent inventory control measures, reducing waste by 20%
across
all
outlets.
-
Collaborated
with
the
finance
department
to
enhance
financial
reporting
accuracy
by
25%.
-
Conducted
training
sessions
on
inventory
control,
increasing
team
competency
by
30%.
January 2012 -
Nov
2016
Izaak
Walton
Inn
Hotel,
Embu
(4-STAR)
F+B
Procurement
Manager
-
Managed
procurement
activities
for
all
hotel
departments,
overseeing
600
transactions
annually.
January
2008
–
-
Dec
2011
- Negotiated with 50 suppliers to secure quality goods at optimal prices, resulting in a 20% improvement in supply chain e ciency.
- Developed and enforced procurement policies that reduced stock shortages by 30%.
- Coordinated with suppliers to ensure timely delivery, achieving a 95% on-time delivery rate.
- Conducted monthly procurement audits, identifying and rectifying discrepancies, reducing errors by 40%.
Chief Cashier
- Supervised a team of 10 cashiers, managing high-volume transactions with a 98% accuracy rate.
- Processed over 60,000 nancial transactions annually, maintaining high standards of accuracy and efficiency.
- Implemented a new cash handling protocol, reducing cash variances by 35%.
- Conducted daily cash reconciliations and prepared nancial reports, achieving a 99% accuracy rate.
- Developed and conducted training programs for cashier staff
,resulting in a 20% increase in cashier e ciency.
January 2003 – - Dec 2007
Izaak Walton Inn, Embu (4-STAR)
ACHIEVEMENTS & AWARDS
- Increased guest satisfaction scores by 20% through improved front o co- operations
.-Reduced inventory discrepancies by 50% with enhanced stock management procedures.
- Achieved 99.5% accuracy in financial reconciliations for daily transactions.
- Trained a team of 25 staff members, reducing turnover by 30%.
- Implemented cost-effective procurement strategies, reducing costs by 20%.
- Enhanced service efficiency by 35% through streamlined check-in/check-out processes. - Led a project that increased restaurant seating capacity by 25%.
- Managed voter verification for over 5,000 voters with a 99.8% accuracy rate. - Reduced food waste by 20% through stringent inventory control measures. - Achieved a 95% on-time delivery rate by optimizing supplier coordination. VOLUNTEER EXPERIENCE
- Organized and led a community clean-up initiative, involving over 100 local residents and removing 500 pounds of waste.
- Coordinated a free skills training workshop for underprivileged youth, resulting in 80 participants gaining employment-ready skills.
Contact this candidate