Hospitality
Resume:
CYNTHIA JEPKORIR KOMEN.
@
O
**************@*****.*** .,
NAIROBI KENYA.
APRIL2023 -
JULY 2023.
JANUARY
**** -
NOVEMBER
2021.
JANUARY
**** -
NOVEMBER
2018.
JANUARY
**** -
NOVEMBER
2016.
CAREER SUMMARY.
Experienced hospitality professional with a strong background in supervision and operations management. Currently serving as a General Supervisor and Housekeeping & Laundry Supervisor, overseeing staff performance, maintaining high cleanliness standards, and ensuring smooth daily operations. Previous roles as Head Waitress and Cashier have honed customer service, team leadership, and cash handling skills. Proven ability to manage teams, improve efficiency, and deliver excellent service in fast-paced environments. EDUCATION.
KINDRED INTERNATIONAL.
CERTIFICATE IN NURSING ASSISTANT.
Credit.
RIFT VALLEY TECHNICAL TRAINING COLLEGE.
DIPLOMA IN FOOD & BEVERAGE PRODUCTION SALES AND SERVICE MANAGEMENT. Credit.
ST.BRENDAN COLLEGE.
CERTIFICATE IN FOOD AND BEVERAGE PRODUCTION SALE AND SERVICE. Credit.
ST.JOHN'S GIRLS KITALE.
KENYA CERTIFICATE OF SECONDARY EDUCATION .
Credit.
SKILLS.
Good communication and Interpersonal skills.
Time management and Organizational skills.
Ability to multitask and prioritize duties effectively. Menu knowledge and memorization skills.
Food safety and personal hygiene.
Basic accounts skills and book keeping.
Good customer care service.
Adaptability and flexibility.
Attention to details and stress management skills. Culinary arts and ingredients knowledge.
Food and wine knowledge.
Knowledge of point of sale(POS.)
LANGUAGES.
ENGLISH - Fluent Written & Verbal Communication.
KISWAHILI - Fluent Written & Verbal Communication. ACHIEVEMENTS & AWARDS.
Completed comprehensive training on food safety and sanitation practices, ensuring compliance with health and safety regulations. Received training in responsible alcohol service, including recognizing signs of intoxication, checking IDs, and enforcing legal drinking age requirements.
Implemented a new table management system that decreased customer wait times by 15%. Implemented a new system for tracking transactions and balancing cash drawers, reducing errors by 50% and improving accuracy. JANUARY
2025 - DATE.
NOVEMBER
2023. -
AUGUST
2024.
MARCH 2023.
- MAY 2023.
EXPERIENCE.
KALYA HOTEL, WEST POKOT KENYA .
HOUSEKEEPING & LAUNDRY SUPERVISOR.
Supervising and coordinating daily operations of housekeeping and laundry departments, ensuring high standards of cleanliness and service.
Developing and enforcing standard operating procedures (SOPs) to maintain hygiene, safety, and quality compliance.
Managing and training a team of 8 housekeeping and laundry staff, promoting productivity and adherence to company policies.
Scheduling staff shifts, assigning duties, and monitoring performance to ensure departmental efficiency. Maintaining inventory levels, procured supplies, and controlling usage to reduce waste and manage costs. Addressing guest complaints and resolving issues promptly to maintain satisfaction and service excellence.
Collaborating with maintenance and front office teams to ensure seamless service delivery. TEVAH LAWN LIMITED KIRINYAGA KENYA.
HEAD WAITRESS/CASHIER.
Supervised a team of 10+ waitstaff, ensuring efficient service and adherence to company standards, resulting in a increase in customer satisfaction scores. Handled daily cash reconciliation and POS operations, processing transactions worth over $5,000 daily with 100% accuracy and zero discrepancies.
Trained and onboarded 5+ new staff, reducing training time through streamlined procedures and mentorship.
Monitored table turnover rates, implementing strategic seating plans that boosted revenue by 20% during peak hours.
Resolved customer complaints professionally, achieving a 95% positive resolution rate and enhancing guest loyalty.
Maintained inventory of cash drawer and restaurant supplies, preventing stockouts and ensuring operational continuity.
Collaborated with kitchen and management teams, improving order accuracy and reducing service delays. Prepared end-of-day financial reports, contributing to a 100% compliance rate in internal audits. LIVING ROOM HOSPITAL ELDORET.
CARE GIVER (INDUSTRIAL ATTACHMENT.)
Assisted with daily living activities (bathing, dressing, grooming) for up to 5 patients per shift, improving comfort and hygiene standards.
Monitored vital signs (blood pressure, pulse, temperature) with 98% accuracy, promptly reporting abnormalities to nursing staff.
Supported patient mobility, safely transferring and repositioning individuals using proper techniques, reducing fall incidents.
Maintained accurate patient records and care logs, achieving 100% compliance with facility documentation standards.
Prepared and served meals according to dietary requirements, improving patient satisfaction with nutrition by 25%.
Ensured cleanliness of patient rooms and equipment, reducing infection risks by 10% as per facility audits. JANUARY
2022. -
FEBRUARY
2023.
MAY 2021. -
DECEMBER
2021.
FEBRUARY
2021. - APRIL
2021.
DECEMBER
2017 -
MARCH 2018.
AGRIVELI ENTERPRISE.
SALES AND MARKETING MANAGER.
Developed and executed sales strategies that increased product revenue within 12 months, boosting market share across rural regions.
Led a team of 8 sales representatives, achieving 90% of quarterly targets consistently through training, performance tracking, and incentive programs.
Expanded customer base by 40% through targeted outreach and digital campaigns, resulting in a 25% growth in annual sales.
Conducted market research and competitor analysis, improving product positioning and contributing to a increase in brand awareness.
Established and managed distribution channels in 10+ new localities, enhancing product availability and reducing delivery time.
Implemented CRM tools and analytics, increasing customer retention by 30% and improving lead conversion rates
SIJOM SUPERMARKET UASIN GISHU SUPERMARKET.
SENIOR CASHIER.
Led a team of 5+ junior cashiers, improving checkout efficiency through hands-on coaching and schedule optimization.
Balanced daily cash drawers totaling over $15,000 with 100% accuracy, reducing end-of-day discrepancies.
Resolved customer complaints swiftly, improving customer satisfaction scores. Handled an average of 300+ transactions daily during peak hours, ensuring 98% on-time checkouts. Conducted routine cash register audits and reconciliations, decreasing reporting errors. Assisted in software updates and troubleshooting POS issues, reducing system downtime. Enforced company cash-handling and transaction policies, passing 100% of quarterly audits. COMFY INN HOTEL ELDORET KENYA.
INDUSTRIAL ATTACHMENT.
Did a three month industrial attachment and went through the following departments: HOUSEKEEPING AND LANDRY.
FRONT OFFICE.
FOOD AND BEVERAGE DEPARTMENT.
FOOD PRODUCTION.
STORES AND PURCHASE.
ABBEY RESORT, NAKURU KENYA.
FOOD AND BEVERAGE WAITRESS ( INDUSTRIAL ATTACHMENT) Assisted in setting up and preparing dining areas before service, ensuring cleanliness and proper table arrangements.
Greeted and seated guests in a professional and friendly manner, ensuring a welcoming environment. Took accurate food and beverage orders using POS systems under supervision. Delivered food and drinks promptly, maintaining service standards and guest satisfaction. Supported senior waitstaff during busy periods by refilling beverages and clearing tables. Supported senior waitstaff during busy periods by refilling beverages and clearing tables. Maintained knowledge of menu items, ingredients, and daily specials to assist guests with inquiries. REFERENCE
MR.SALIM. - Comfy Inn Hotel Eldoret.
Manager.
MRS.JUDITH MWANGI. - Abbeys Resort Nakuru.
Manager.
MR.DENNIS KIPROP. - Agriveli Enterprise Limited.
Manager.
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