Customer Service Inventory Management

Redilyn

Grace Rufino

Address :

Rizal, Philippines

Contact :

096********

Email :

****.**********@*****.***

Personal Details :

Birthdate: June 25, 1992

Birthplace: Aliaga, Nueva Ecija

Age: 33

Citizenship: Filipino

Languages: English, Tagalog,

Sign Language

Height: 174cm

Weight: 160lbs

SKILLS

• Inventory management

expertise

• Team supervision

experience

• Strong communication

skills

• Cash handling accuracy

• Customer service focus

• Organizational proficiency

• Stock control knowledge

• Problem-solving mindset

• Fast-paced adaptability

PROFESSIONAL SUMMARY:

Reliable and results-oriented professional with over a decade of experience in store operations, warehouse management, and fuel service. Proven ability to lead teams, manage inventory, and maintain excellent customer service. Adaptable and quick to learn new responsibilities, with strong attention to detail and a hands-on work ethic. Experienced in high-pressure environments and capable of working independently or in a team setting. Committed to maintaining safety standards, work efficiency, and customer satisfaction. WORK EXPERIENCE

Samgyup Masarap Philippines 2025 – Present

Position: Store OIC

• Supervised daily operations to ensure smooth store performance and team efficiency

• Handled customer concerns, providing timely resolutions and excellent service

• Managed inventory, placed restock orders, and monitored supply movement

• Oversaw team schedules, assigned tasks, and trained new employees

• Ensured store cleanliness, compliance, and adherence to safety standards CDV Gas and Appliance Center Philippines 2023 – 2025 Position: Warehouse Manager

• Coordinated inventory logistics and stock levels for gas and appliance products

• Conducted regular audits and maintained accurate warehouse documentation

• Supervised warehouse staff and implemented daily work schedules

• Oversaw safe loading/unloading operations and product storage

• Ensured compliance with safety protocols and proper equipment handling Petrocontinental and Energy Corporation Philippines 2014 – 2023 Position: Station Supervisor

• Supervised daily station operations to ensure efficient ticketing, customer service, and staff coordination.

• Monitored staff performance and provided training or guidance to improve service quality and compliance with company policies.

• Handled passenger concerns, resolved complaints, and ensured a smooth flow of operations during peak hours.

• Prepared and submitted daily reports on ticket sales, staff attendance, and station activities to management.

• Ensured all equipment and ticketing systems were functioning properly and coordinated maintenance when needed.

Petrocontinental and Energy Corporation Philippines 2013 – 2014 Position: Pump Attendant / Cashier

• Provided customer service and accurate fuel dispensing

• Issued receipts and maintained transaction logs

• Performed routine checks on pump equipment and ensured cleanliness

• Supported teammates during peak hours to improve service flow

• Followed standard operating procedures for cash and fuel handling TRAINING/CERTIFICATIONS

• Caregiving NCII

EDUCATION

Francisco P. Felix Memorial National High School Philippines 2005–2009 Secondary

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