Business Development Human Resources

Katie Brown

404-***-**** • ***********@*****.*** • Cartersville, GA 30120

Accomplished professional with extensive experience in business development, process optimization, automation, and strategic planning. Expertise in project management, data analysis, and investment decision-making. Highly skilled in developing initiatives to streamline and standardize business operations. Seeking to leverage background to take the next career step with a respected organization that rewards talent, hard work, and results. Objective

Computer

Knowledge

• Carrier Portals

• Agency Integration

• Word, Excel and PowerPoint

PeopleSoft financial reporting and HR

administration

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• Lotus Notes and Outlook

• QuickBooks/Peachtree software

• HRIS human resources program

04/2023 - Current

Case Manager, Fortress Brokerage Solutions, Atlanta, GA 12/2022 - 03/2023

Account Manager, Chief Facility Defense, Atlanta, GA 01/2022 - 08/2022

Office Manager, Your New Gate Company, Woodstock, GA 08/2014 - 03/2017

Corporate Life, LTD and STD Underwriting Manager, Tokio Marine HCC, Kennesaw, GA

Responsible for the Group Life and Disability financials, and staff. Experience

• Advocated on behalf of clients to secure necessary services and support.

• Monitored client progress through regular follow-up contacts.

• Managed caseloads effectively, ensuring timely documentation and reporting. Evaluated the work of an outside vendor that case manages, providing feedback and training to be consistent.

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• Maintained confidentiality and adhered to professional ethics and standards. Oversaw diverse client accounts, ensuring alignment between team objectives and client needs.

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• Consistently built relationships with clients and stayed updated on market trends.

• Responsibilities were for all aspects of the office manager role.

• Oversaw acquisition of materials required for staff operations. I answered all incoming phone calls for new service requests, and set up new customers in the system.

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• Collaborated with underwriters to review new business quotes and renewals. Created comprehensive documentation of best practices to enhance operational performance.

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• Developed marketing content and web pages to promote products. Worked with agents, reinsurers, and senior leadership to design the new products and systems.

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10/2000 - 08/2014

Assistant Director, Hartford Life, Alpharetta, GA

While employed at The Hartford, I had various roles as Administrative Assistant, Pre-Sale Coordinator, Underwriter, Team Lead, Best Practices Leader, Training, and Assistant Director.

• Managed a group consisting of managers, underwriters, support staff, and claims personnel. Developed best practices, guidelines and innovative business methods ensuring operational efficiency.

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• Streamlined resource allocation to optimize operational performance.

• Maintained close relationships with key stakeholders while managing expectations